Capgemini

Global consulting, technology services, outsourcing

Customer Service - Turkish Speaker

Customer SupportConfirmed live in the last 24 hours

Full-timeCairo, Cairo Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

Strong verbal and written Turkish communication skills, with a minimum C1-level proficiency or equivalent.
Strong verbal and written English communication skills, with a minimum B1 proficiency or equivalent.
Proven interpersonal and customer service skills, including the ability to manage diverse customer inquiries and de-escalate complex concerns effectively.
Robust problem-solving capabilities and confidence making decisions to address and resolve operational issues efficiently.
Strong attention to detail and organizational skills for accurate data entry, meticulous record-keeping, and task prioritization.
Computer literacy and strong typing skills, including familiarity or comfort with customer relationship management systems, ticketing platforms, and standard office productivity applications.

Responsibilities

Serve as the primary brand ambassador, delivering high-quality experiences and support to global clientele.
Perform analysis of processes, systems, data, and business information, conduct research, and build domain knowledge.

Desired Qualifications

Prior experience in a customer service, contact center, or related customer-facing role is highly advantageous.
Ability to thrive in a team environment with a proactive, positive, and team-oriented attitude.

Job Description

We are seeking a dedicated and results-driven Customer Experience Associate to join our dynamic team. In this role, you will serve as the primary brand ambassador, delivering high-quality experience and support to our global clientele. The ideal candidate will possess excellent communication skills, a proactive problem-solving mindset, and a commitment to optimizing the customer journey.
Language Proficiency: Strong verbal and written Turkish and English communication skills, with a minimum requirement of C1-level proficiency in Turkish and B1 proficiency in English (or equivalent).
Customer Centricity: Proven interpersonal and customer service skills, with the ability to manage diverse customer inquiries and de-escalate complex concerns effectively.
Analytical & Decision-Making Skills: Robust problem-solving capabilities, with the decision-making confidence needed to address and resolve operational issues efficiently.
Precision & Organization: Sharp attention to detail and strong organizational skills, crucial for accurate data entry, meticulous record-keeping, and effective task prioritization.
Technical Aptitude: Proficient computer literacy and strong typing skills, including prior familiarity or comfort with CRM systems, ticketing platforms, and standard office productivity applications.
Collaborative Mindset: A proven ability to thrive within a team environment, demonstrating a proactive, positive, and team-oriented attitude.
Experience: Prior experience in a customer service, contact center, or related customer-facing role is highly advantageous.

Job Description - Grade Specific

Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1967

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