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Coface

Global trade credit risk management provider

Account Manager - Tredit Credit Insurance

Account ManagementUpdated on Nov 9
Full-timeBilbao, Biscay, Spain

About the Job

Requirements

  • At least 4 years of experience in customer management, business development, or account management in B2B environments.
  • Residence in Bilbao or surrounding areas.
  • Business administration, economics, or similar education is preferred.
  • Strong customer orientation and ability to build lasting relationships.
  • Organization and results focus, including the ability to prioritize and meet objectives.
  • Adaptability in changing and dynamic environments.
  • Commercial skills.

Responsibilities

  • Implement customer relationship management strategy and standards according to group guidelines, accounting for local requirements and proposing adaptations to improve efficiency and flexibility while balancing service levels with expected customer profitability.
  • Ensure customer requirements are addressed promptly by negotiating and defining solutions in balance with the resources provided for each customer segment.
  • Provide daily customer service, including explaining risk decisions, clarifying billing and contract operation, and maintaining contracts.
  • Follow up on contracts.
  • Monitor implementation, communication, and proper execution of the Customer Journey strategy and standards.
  • Review each customer's files periodically according to the maintenance schedule.
  • Monitor and follow up on the relevant reports in the customer relationship management system.
  • Prepare and negotiate contract renewals.

Desired Qualifications

  • Experience in credit insurance, particularly in roles related to commercial risk management.

About the Company

Coface

Global trade credit risk management provider

Coface helps businesses manage credit risk and enable trade. It provides a global suite of risk-management services, including Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, and Factoring. Its products work by protecting sellers from non-payment, assessing buyer risk with information services, collecting overdue debts, insuring individual risks, guaranteeing obligations, and financing receivables. The company differentiates itself through its 75-year track record, global reach across about 200 markets, a full end-to-end set of trade risk solutions, and the use of technology to support trade in both domestic and export markets. Coface’s goal is to help companies navigate uncertainty and grow by enabling safe, efficient trading.”}Seconds

Company size
5,001-10,000
Company stage
IPO
Headquarters
Bois-Colombes, France
Founded
1946

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