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Mercier Consultancy Group

Greek Speaking Solutions Consultant

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent Greek, spoken and written.
  • Proficient English to communicate within the multicultural team.
  • A valid European Union passport or work permit for Bulgaria is mandatory.
  • A proven track record of excellence in the customer support services industry.
  • Ability to relocate to Sofia for the on-site position.

Responsibilities

  • Act as the primary point of contact for Greek-speaking clients, providing solutions within the customer support services sector.
  • Manage high-volume inquiries via phone, email, and live chat, ensuring customer satisfaction.
  • Troubleshoot technical or account-related issues and deliver timely resolutions.
  • Maintain detailed records of customer interactions in customer relationship management systems.
  • Collaborate with internal departments to refine service processes and improve support quality.
  • Participate in ongoing training to stay updated on product developments and service standards.
  • Uphold the brand reputation by providing professional and empathetic support.

About the Company

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