Lift Operations Team Lead

Overview

The Lift Operations Team Lead is a supervisory position responsible for assisting the Lift Operations Manager with daily operations of assigned areas. Provides daily oversight to assigned areas, break relief for lift operators, and assistance with lift operator training. In addition to on-hill leadership, this role may assist with scheduling and other administrative tasks. Promotes positive safety culture and sets positive example within the department.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Handle all duties as assigned by the Lift Operations Manager.
• Oversee duties in assigned lift areas including guest safety during lift loading and unloading, corral area crowd control, lift operator breaks, and accurate lift ticket scanning.
• Assist with daily opening and closing procedures, transportation for team members to work areas, preparation of ramps, set up of corrals and signage, and completion of closing tasks.
• Assist with lift operator training.
• Assist with departmental administrative tasks as assigned by the Lift Operations Manager.
• Take initiative to complete assigned tasks accurately, proficiently, and with attention to detail.
• Hold safety as the top priority and promote and participate in weekly safety topics.
• Perform assigned tasks that are not necessarily related to this specific job, but essential to the successful operation of the resort and effort of the team.
• Provide excellent guest service and follow resort etiquette guidelines. Interact with guests and employees in a courteous and efficient manner. Maintain a positive and friendly attitude and demeanor. Promote positive culture within Lift Operations and the resort as a whole.

RESPONSIBILITIES TO SAFETY:

• Protect the safety of self, co-workers, and Loon Mountain Resort guests.
• Promptly report potentially harmful equipment or situations and safety-related accidents and incidents to the Lift Operations Manager.
• Follow all company and department safety policies and procedures.
• Operate equipment in a safe manner that will not lead to injury of yourself or others.
• Drive in accordance with the law and Loon Mountain Resort policies.
• Flexibility to work variable schedules including weekends, holidays, and extended hours during peak times.

SUPERVISORY RESPONSIBILITIES:

This is a supervisory position with oversight of daily operations in assigned areas. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualifications

Must be able to perform each essential duty satisfactorily.

EDUCATION and/or EXPERIENCE:

A high school education. 2+ years Lift Operations experience. Prior supervisory experience preferred. Must be able to ski or snowboard to an intermediate level or higher.

LANGUAGE SKILLS:

Ability to read, write, and communicate effectively. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Basic computer skills and proficiency with Microsoft Office.

MATHEMATICAL SKILLS:

Basic math skills are required.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of unanticipated events. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:

Resort Certification for all necessary equipment. Experience operating snowmobiles preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by the team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to talk or hear.  The team member frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The team member is occasionally required to stand and stoop, kneel, crouch, or crawl. The team member must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT:

Must be able to withstand and work in challenging weather conditions. The team member is frequently exposed to moving mechanical parts and high, precarious places. Could occasionally be exposed to the risk of electrical shock and vibration. The noise level in the work environment is sometimes loud.