Compliance Transaction Analyst

Viamericas is a cross-border payments and financial services company with a clear purpose: help immigrant families prosper by providing essential, secure and affordable financial services delivered with the reassurance of a human connection. 

Our customers trust us to move nearly $20 billion annually. We connect digital money transfers with a network of local agents, bringing financial services closer to the communities we serve.

With offices in Miami, Los Angeles, Medellín, Tijuana and Manila—and a growing presence in Canada, Bangladesh, India and Dubai—we are positioned for continued global growth, innovation and impact.

We’re looking for people to tackle difficult problems, hold their work to a high standard, and follow through on results. Across technology, operations, sales, marketing and beyond, the goal is to improve customer experience, make business more effective, and drive sustainable growth.

At Viamericas, the connection between your work and its impact is tangible: better services for customers, stronger businesses for our agents, and greater opportunity for the families we serve.

Duties and Responsabilities

• Performing Compliance Reviews scheduled in a comprehensive and timely manner consistent with the Compliance Program procedures.
• Execute investigations based on client onboarding and transaction monitoring referrals.
• Conduct transaction and agent real-time monitoring to assess conformity with internal codes of conduct, policies, and internal procedures, as well as legal obligations and best practices.
• Maintain statistics, identify patterns and contribute to management reports for appropriate escalation of significant issues and accomplishments.
• Work with the Compliance & Operational Risk Control organization colleagues to communicate results and potential issues identified, and develop Compliance guidance or practices that further mitigate any observed risks.
• Serve as support in the preparation of reports as required by U.S. regulators.
• Prepare reports by collecting, analyzing, and summarizing information.
• Strong attention to detail, organizational, time-management and problem-solving skills.
• Monitors referrals from government sources.
• Prepares case files for review.
• Ability to handle all situations, complaints and questions about compliance paperwork.
• Keeps abreast of legal and regulatory matters affecting the compliance examination program.
• Maintains documentation and work papers for examinations and reviews conducted.
• Maintains quality service by establishing and enforcing organizational standards.

Qualifications

• Associate or college degree. A combination of advanced learning on-the-job, work experience and required certifications will suffice in lieu of a college degree.
• Knowledge of Microsoft Office Suite of products (Word, Excel, Outlook, PowerPoint).
• Fluent in spoken and written English.
• Proactive and eager to learn.
• Strong process adherence orientation.
• Must have experience investigating customer transactions.
• Experience reviewing customer information.
• Strong writing, communication and documentation skills. Narratives and flow charts experience.
• Division to resolve issues.
• Friendly, outgoing personality.
• Strong analytical, written communication, interpersonal, listening, interviewing, organizational, consulting, and presentation skills.

Information Security Responsibilities

• Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal.  This should be done within 30 days of hire and repeated annually.
• Attend periodic Information Security training provided by Viamericas’.
• Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.