Center Manager

About Sage Health

We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They’ve earned it.

Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients’ healthcare needs, and partner with Medicare Advantage plans that fully cover primary care. Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.

Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact [email protected].

About the role

POSITION SUMMARY

The Center Manger is responsible for the overall performance and operational management of all center activities to obtain maximum efficiency.  The Center Manager models and instills an uncompromising level of service excellence at every interaction with patients, guests, physicians and staff. 

What you'll do

PRIMARY RESPONSIBILITIES: 

• Ensures all new patients are scheduled within thirty days of eligibility. 
• Partners with center primary care physicians to ensure all screeners are completed in a timely manner i.e., 1 – 2 months. 
• Delivering uncompromising patient experience 
• Employee Satisfaction i.e., staff and physicians 
• Delivers New Patient Orientation 
• Ensures appropriate center staffing levels 
• Ensures smooth efficient patient flow. 
• Partners with sales team to achieve membership growth targets i.e., community events, center tours, etc. 
• Sets an example for team members of commitment, center process and activities. 
• Manages internal and external communications questions about the medical center. 
• Overseeing clinic operations and staff duties. 
• Keeping medical professionals informed about healthcare administered at the clinic. 
• Responsible for the appropriate use of resources and control expenses i.e., Labor, and supply, etc. to meet the center budget. 
• Overseeing the purchasing, maintenance, and repair of clinic equipment. 
• Ensure compliance with all policy and procedures to deliver optimal patient care. 
• Performing the hiring, training, and performance evaluation of staff members. 

• Ensures medical center remains in a state of readiness for health plan audits, local, state, and federal inspections. 
• Monitor and respond to operational KPIs. 

Qualifications

REQUIRED QUALIFICATIONS: 

• Bachelor's degree in healthcare administration, health services administration, or similar. 
• Experience in managing a healthcare facility or clinic. 
• Ability to supervise and motivate clinic staff to perform their duties efficiently. 
• Knowledge of procuring supplies, equipment, and staff needed at the clinic. 
• Proficiency in managing budgets,  
• Experience working with an electronic health record 
• Exceptional interpersonal skills for liaising with patients, physicians, and specialists, as well as the public. 
• Excellent written and verbal communication skills. 
• Professional demeanor and communication always. 
• Must be organized and attentive to detail.  
• Ability to manage competing priorities. 
• Resourcefulness in problem solving 
• Able to take and follow through with assigned tasks and accountability. 
• Experience with Microsoft Office Word, Outlook, and Excel. 

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in healthcare administration, health services administration, or similar. 

• Medical practice management experience 
• Knowledge of HEDIS/STARS  
• Knowledge of CAHPS and HOS 
• Experienced working in medically underserved/culturally diverse communities 
• Experienced in motivational interviewing  
• Knowledge of medical terminology  
• Knowledge of ICD-20 and CPT coding  
• Bilingual Spanish 

Reports To: Director of Operations