Belk

Multichannel fashion and home goods retailer

Omni/Ops Team Lead

Checkout & Customer ServicePosted on Nov 9

Full-timeFayetteville, GA, USAIn-person

About the Job

Requirements

At least 1 year of retail experience and a commitment to customer service excellence.
Ability to use data, guidance, and judgment to support timely and effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Ability to work independently with minimal supervision in a deadline-driven environment.
Ability to use smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for product, as well as lift, carry, and move at least 50 pounds.
Ability to push or pull receiving equipment weighing up to 500 pounds.

Responsibilities

Drive sales and deliver a positive customer experience by receiving and processing inbound deliveries so new merchandise is customer ready, and execute customer orders accurately, efficiently, and quickly.
Lead the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities.
Collaborate with merchandising and selling teams to support omni-channel and operational excellence and achieve store objectives.
Execute store shipment deliveries and fulfillment activities, leading the team in processing product and picking, packing, and shipping orders accurately and efficiently to maximize productivity.
Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, applying sensor tags, executing product transfers, and processing damaged items promptly.
Promote team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
Communicate daily goals and key tasks; maintain equipment, devices, communication boards, and the organization of back-of-house, store fulfillment, and customer pickup areas.
Use omni-channel and operations planning tools to determine forecasted unit projections, inbound and outbound shipment activities, and required labor hours; participate in weekly leadership workload planning meetings to ensure tasks are planned and scheduled.
Track store supply usage and place replenishment orders to maintain adequate levels.
Support facilities processes, including lighting and recycling programs, work orders, store maintenance, and housekeeping.
Adapt to changing circumstances by adjusting tactics and shifting resources based on updated forecasts and business needs.
Build team knowledge to enhance individual and store omni-channel and operations results; assist with onboarding, initiate teaching opportunities, and support associates' continued learning.
Support associate engagement by sharing team successes and celebrating associate achievements; foster a positive store culture where team members understand their roles in achieving store goals and feel valued.
Support the in-store customer experience by providing customer service and assisting the store during key coverage periods.

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer orders with accuracy, efficiency, and speed. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Omni/Ops Team Lead works collaboratively with merchandising and selling teams to ensure omni and operational excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.

What youwilldo

Demonstrate a highlevel of ownership, accountability, andinitiativeinachievingstoreobjectivesanddrivingtheaccomplishment of keymetrics.

Execute store shipment deliveries and store fulfillment activities, leading team in accurately and efficiently processing product and picking, packing, and shipping orders to maximize productivity.

Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, applying sensor tags, executing product transfers, and processing damaged items timely. Champion team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.

Communicate daily goals and key tasks. Maintain equipment, devices, communication boards, and organization of back-of-house, store fulfillment, and customer pickup areas to promote efficiency.

Utilize omni and operations planning tools todetermine forecasted unit projections,inbound and outbound shipment activities, andrequired labor hours to execute. Participate in weekly leadership workload planning meetings to ensure all omni and operations tasks are planned and scheduled.

Track store supply usage and place replenishment orders to maintain adequate levels. Support the team in execution of facilities processes, including lighting/recyclingprograms, workorders, store maintenance, andhousekeepingresponsibilities.

Demonstrate adaptabilityandrespond tochangingcircumstances, adjustingtacticsandshiftingresourcesbasedonupdatedforecastsand businessneeds.

Model behaviors that support building team knowledge to enhance individual and store omni and operations results. Enhance performance by assisting with onboarding, initiating teaching opportunities, and supporting associate’s continued learning.

Champion associate engagement, sharingteamsuccesses,andcelebratingassociateachievements. Foster a positivestoreculturebyensuringteammembersunderstandtheirroleinachievingstoregoalsandfeelvalued.

Support in-store customer experiencebyproviding excellent customer service and supporting the store during key coverage periods.

Skills andAbilities

Abilitytousedata, guidance, andjudgementto support timelyandeffectivedecisionsthatcontributetoteamandbusinesssuccess.

Skillsandexperiencetoperformintheroleand a commitmenttocontinuouslylearn.

Abilitytotakeownership of assignedtasksandcontributetostoresuccessbyteaching, partnering, andencouragingothers.

Self-directedandabletoworkwithminimalsupervisionin a deadline-drivenenvironment.

Communicatewithexcellence.

Comfortablewithtechnology, including smartphones, tabletcomputersand Windows-basedoperatingsystems.

1+ years of retailexperienceand a dedicationtocustomerserviceexcellence.

Availabletowork a flexibleschedulebasedonbusinessneeds, includingnights, weekends, andholidays.

Mustregularlymovearoundallstoreareasandbeaccessibletocustomers.

Mustbend, reach, stretchforproductaswellaslift, carry, andmoveatleast 50 lbs.

Abilitytopush/pullreceivingequipmentweighingupto 500 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

About the Company

Belk

Multichannel fashion and home goods retailer

Belk is a retail company that sells clothing, handbags, jewelry, beauty products, and home goods. It serves men, women, and children with products from well-known brands and operates through both online and in-store shopping channels. Customers can purchase directly and use the Belk Rewards Credit Card for savings and benefits. Belk’s business model focuses on accessible shopping experiences across digital and brick-and-mortar stores, supported by a rewards program and vendor ethics. The company’s goal is to provide a broad, brand-rich selection with convenient shopping options while upholding ethical standards and supply chain transparency.

Company size: 10,001+
Company stage: IPO
Headquarters: Nashville, TN
Founded: 1888

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