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Rentokil

Global pest control and hygiene services

Service Planner

Operations & LogisticsConfirmed live in the last 24 hours
Full-timeSurat, Gujarat, India₹300kIn-person

About the Job

Requirements

  • Minimum graduation with 1 to 3 years of relevant experience managing a team.
  • Basic computer skills for reporting and work management; advanced computer skills are an added advantage.
  • Good knowledge of the branch territory.
  • Ability to read and understand company safety policies and safety requirements.
  • Decisiveness, attention to detail and accuracy, planning and organization, analytical skills, customer orientation, negotiation skills, and patience in a dynamic service environment.

Responsibilities

  • Develop proficiency in the internal company software platforms, including iCABS and SCP, and any other systems introduced.
  • Organize schedules and plan all service requirements, including contracts, jobbing, and call-outs, daily, weekly, and monthly for branch technicians.
  • Ensure all service companion devices are active and in use at all times.
  • Prioritize planning of renewal visits, enquiries, call-outs, and complaints, keeping pending visits and service backlogs negligible and emphasizing on-time planning.
  • Liaise with Sales and Service teams to accommodate urgent service appointments and promptly communicate changes to affected customers.
  • Address customer service complaints and service termination notifications effectively and promptly.
  • Manage service documentation and ensure customer and technician feedback is followed up with appropriate actions.
  • Enter accurate consumption data and TOS in SCP so command-centre account profitability reflects correct customer data.
  • Update service data from dockets, log cards, service orders, and other sources accurately and promptly in business systems.
  • Coordinate with the IT team regarding new users and device issues.
  • Support the transition from paper-based to digital planning and visit documentation while maintaining documentation integrity.
  • Follow the call-out process to ensure complaints are handled only after a ticket is raised.
  • Review service reports with OM, OE, and BM and highlight concerns, including critical backlogs and weekly trends, to the manager.
  • Review and provide daily service compliance updates.
  • Assist AOM, OM, Assistant Branch Manager, and Branch Manager in monitoring technician service productivity and efficiency KPIs.
  • Maintain effective working relationships and communication with Sales and Service colleagues, supervisors, technicians, and Operations staff on service issues; coordinate with Sales regarding available slots and scheduling adjustments for new sales.
  • Work with branch management to adjust service areas based on annual area revenue, time on site, travel time, and routine requirements.
  • Use route technicians for jobbing only after their routine route services have been delivered.
  • Escalate unresolved issues promptly to the next level of management.
  • Perform other similar duties as specified by the manager.
  • Prepare daily, weekly, and monthly State of Service reports for the branch, prioritizing Residential GSS SOS.
  • Report pending jobs and ageing profiles weekly to ABM/BM.
  • Prepare monthly technician trend reports.
  • Maintain State of Service and productivity data for each technician.
  • Track complaints received and report all branch call-outs and critical incidents.
  • Plan technicians' annual leave.
  • Ensure each technician achieves service productivity targets.
  • Achieve on-time service planning with zero pending services each month.
  • Monitor SCP active devices and usage weekly, maintaining at least 100% active devices and usage above 95%.
  • Progressively improve State of Service and meet branch-assigned SOS targets while minimizing service backlogs and meeting contractual obligations.

Desired Qualifications

  • Advanced computer skills.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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