Guest Advocate

At Target,we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with theskills and experience of: 

• Communicatingand interactingwith guests to build awelcoming guest experienceBlendingproblem solving and decision making to positivelyimpactthe guest experience and resolve guest concerns  

• Adaptingto different guest interactions and situations

• Promoting and engaging aroundvarious benefits,offeringsand services 

As a Guest Advocate, no two daysare ever the same, but a typical day willmost likely includethe following responsibilities:

• Create an Easy, Inspiring, and Friendly guest experience by delivering on the following commitments

• Greet:

• 10ft: be friendly – smile, make eye contact, or wave

• 4ft: greet the guest,smileandinitiatea warm, helpful interaction

• Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience

• End every guest transaction with a sincere thank you

• Actively support team efforts andassistpeers in other areas whilemaintaininga positive and respectful attitude

• Adjust to business and guest needs to deliver an easy and inspiring guest experience

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.

• Scan and bag all guest items efficiently,accuratelyand in compliance with food safety standards and company best practices.

• Work efficiently to minimize guest wait time whilemaintainingguest service and accuracy.

• Make the guest aware of current and upcoming brand launches, storeactivitiesand events.

• Know and speaktothe benefits of Target Loyalty programs with every guest andassistwithapplication, sign-up, andsign inas needed. 

• Be familiar with all fulfillment services, and know how to direct the guest to enroll,activateand use them.

• Understand and show guests how to use Wallet and the other features and offerings within the Target App.

• Attempt every return and follow register prompts,partneringwith immediateleaders as needed to help solveissuesfor the guest while following Target’s policies and procedures.

• Partnerwithleaders as needed to de-escalate any situations and recover the guest shopping experience while following Target’s policies and procedures.

• Deliver easy andaccurateservice to all Order Pick Up, Drive Up, and Registry guests.

• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers).

• Stock supplies during storeopenhours while being available for the guest.

• Demonstrate a culture of ethical conduct,safetyand compliance.

• Work in a safe mannerat all times;comply withall safety policies,best practices, and training; report hazards and correct where possible.

• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns andmaintaina compliance culture while executing those duties, such as compliance with federal, state, and localadult beveragelaws.

• All other dutiesbasedon business needs.

WHAT WE ARE LOOKING FOR

This maybe the right job for you if:

• You enjoy interacting and helping others - including guests thatshopour store and fellow team members you work with.  

• You thrive in a fast-moving, highlyactiveand physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. 

• You are open toworkinga flexible work schedule with varying hours,daysor shifts (including nights, weekends,holidaysand other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be aGuestAdvocate.But,there are a fewskillsyou should have from the get-go:

• Communicating effectively, including using positive language andattentivetoguestsneeds

• Capability toremainfocused and composed in a fast-paced environment andaccomplishmultiple tasks within establishedtimeframes.

• Welcoming and helpful attitude toward guests and other team members

• Attention to detail whilemulti-tasking

• Willing to educate guests andengage aroundproducts and services

• Ability to communicate on multiple frequency devices andoperatehandheld scanners, and othertechnologyequipment as directed

• Work both independently and with a team

• Resolve guest questions quickly on the spot

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basicsthatwe expect:

• Accurately handle cash register operations,cash transactions, and support cash office operations as needed.

• Scan,handleand move merchandise efficiently and safely, includingfrequentlylifting or movingproductup to 10 poundsand occasionally lifting or moving merchandise up to 44 pounds withoutadditionalassistance from others.

• Flexibilitywhen picking up shifts(e.g., nights,weekendsand holidays)to help meet store needs.

• Active engagement by picking up and working shiftsas well as respondingtoour attempts at contact. You must work at least one shift within5months or you will be administrativelyterminated.

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).