Full-Time

Customer Success Manager

Posted on 6/8/2024

Pipedrive

Pipedrive

501-1,000 employees

Sales CRM and pipeline management software

AI & Machine Learning

Junior

Florida, USA

Requirements
  • At least two years of experience in customer success within the tech industry
  • Bachelor's degree or professional learning
  • CSM certification is a plus
  • Fluent in English
Responsibilities
  • Serve as the post-sale face of Pipedrive for high-value [HVC] accounts
  • Onboard HVC customers by assessing their business needs to create a custom success plan
  • Build and maintain strong ‘high and wide’ relationships with key stakeholders
  • Drive product usage and adoption to ensure customer health and full product value attainment
  • Advise customers on the most appropriate features for their specific business needs
  • Engage in continuous discovery with assigned accounts to uncover upsell opportunities
  • Ensure the timely and successful delivery of solutions according to customer needs
  • Act as a point of escalation when required to help manage customer expectations
  • Serve as the internal voice of the HVC with internal teams
  • Engage in self-driven business study to connect with and advise a diverse customer base

Pipedrive is a leading provider of sales CRM and pipeline management software, known for its comprehensive tools that help in streamlining sales processes. The company offers a robust working environment where employees can engage in developing advanced features like visual sales pipelines, customizable pipelines, and integration with over 350 apps, promoting team collaboration and efficiency. This focus on enhancing sales efficiency and constant technological advancement makes it an attractive workplace for professionals looking to impact the sales technology sector.

Company Stage

Series C

Total Funding

$91.5M

Headquarters

New York, New York

Founded

2010

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

-4%