Galileo Global Education

Provides specialized higher education globally

Insurance Customer Advisor Apprentice

Insurance Sales & AgencyConfirmed live in the last 24 hours

Full-time

About the Job

Requirements

A minimum Bac qualification is required.
A strong interest in remote customer relations and the insurance field is required.
Proficiency with office tools is required.
The ability to manage administrative files rigorously is required.
Comfort with remote communication is required.
Listening skills and a customer-service orientation are required.
Team spirit and an interest in advising customers are required.
Rigor, responsiveness, and adaptability are required.

Responsibilities

Answer customers by telephone regarding the management of their insurance contracts.
Advise customers on their coverage and conduct insurance reviews.
Perform administrative tasks, including updating files, making contractual changes, and tracking requests.
Carry out customer-retention activities, including retention and personalized advice.
Propose insurance offers through cross-selling during customer interactions.

Description :

ESARC Nantes, école de commerce spécialisée en BTS, recherche pour son entreprise partenaire, CNP Assurances IARD, un.e Conseiller.ère Clientèle en Assurances en contrat d’alternance.

Missions :
Rattaché(e) au pôle « Conseil et Gestion » du Centre de Relation Client, vous serez chargé(e) de :

Répondre aux clients par téléphone concernant la gestion de leurs contrats d’assurances.

Conseiller les clients sur leurs garanties et réaliser des bilans assurantiels.

Effectuer les actes de gestion : mises à jour des dossiers, modifications contractuelles, suivi de demandes.

Réaliser des actions de fidélisation (rétention client, conseils personnalisés).

Proposer des offres d’assurance en rebond commercial lors des échanges avec les clients.

Profil :
Nous recherchons un profil titulaire d’un Bac minimum, avec un fort intérêt pour la relation client à distance et le domaine de l’assurance.

Compétences :

Maîtrise des outils bureautiques.

Capacité à gérer des dossiers administratifs avec rigueur.

Aisance dans la communication à distance.

Qualités personnelles :

Sens de l’écoute et de la relation client.

Esprit d’équipe et goût du conseil.

Rigueur, réactivité et capacité d’adaptation.

Lieu de l'alternance : La Chapelle-sur-Erdre (44) ou Poitiers (86)
Type de contrat : Apprentissage
Formation : Aucun frais ne sera à la charge des candidats
Rémunération : Selon niveau d'études + avantages (RTT, participation, intéressement, remboursement transports, télétravail possible)

Prochaine rentrée : Septembre/Octobre

#commerce

About the Company

Galileo Global Education

Provides specialized higher education globally

Galileo Global Education operates an international higher-education network that provides programs in applied arts, design, communication, and management through 54 schools across 91 campuses in 13 countries. Students enroll at partner schools; campuses deliver career-focused curricula with hands-on training, internships, and industry connections, funded by tuition and related services. It differentiates itself with a large, branded international portfolio of prestigious schools and a network-wide emphasis on consistent curricula and documented job placement outcomes. Its goal is to offer accessible, career-oriented higher education across creative and business fields by leveraging its global network to deliver recognized credentials and strong employment prospects.

Company size: 10,001+
Company stage: Acquired
Total funding: Not listed
Headquarters: Paris, France
Founded: 2007

Recently Posted Jobs

Explore more opportunities at Galileo Global Education

See more jobs