Lead Senior Product Manager

The Government Technology Agency of Singapore (GovTech) aims to transform the delivery of Government digital services by putting citizens and businesses at the heart of everything we do. In partnership with the Ministry of Trade and Industry (MTI), we develop the digital infrastructure and applications that power economic growth, streamlining how the government interacts with the business community.

Join us in shaping Singapore’s economic resilience—empowering local enterprises and driving business ecosystem transformation through advanced info-communications technology and engineering.

About the Role

BusinessSG is a key strategic national project tasked with a critical mission: applying AI to broad-based enterprise development, engagement, and operations.

Singapore is home to a vast ecosystem of enterprises. While traditional physical channels and human networks face inherent scaling limits, BusinessSG leverages cutting-edge technology to serve as the primary, unified interface between local enterprises and the Whole-of-Government (WOG). Our goal is to dismantle a fragmented G2B landscape by focusing on key strategic prongs: improving the discoverability of government support and streamlining G2B transactions.

The BusinessSG ecosystem currently drives a suite of core digital products, including the BusinessSG Portal, the BusinessSG AI Agent, the Business Grants Portal, and the GoBusiness Licensing Portal. We are running high-impact AI experiments—including discovery agents, transaction tools, and proactive recommendation engines—to shape a thriving, resilient enterprise landscape. We are looking for an experienced, visionary Product Manager to help lead this transformation.

Key Responsibilities

• Drive AI-Powered Innovation: Product manage cutting-edge experiments from conceptualisation to scale, including the BusinessSG Discovery Agent, transaction automation tooling, and WOG enterprise targeting engines.
• Orchestrate Core Ecosystem Products: Own and scale product roadmaps across BusinessSG’s core portfolio, encompassing the main Portal, the AI Agent, the Business Grants Portal, and the GoBusiness Licensing Portal.
• Build Next-Gen Architecture & Interfaces: Lead the design of the agentic interface for businesses (covering queries and applications), while collaborating with internal engineering teams to build a comprehensive enterprise data infrastructure and intra-agency connector standards.
• Architect Personalisation at Scale: Study commercial best practices to design proactive recommendation models and enterprise targeting capabilities that deliver value without compromising user experience.
• Lead Cross-Agency G2B Journeys: Partner with various government agencies to streamline complex, cross-boundary digital journeys, helping businesses navigate government support seamlessly while respecting agency-led processing policy and governance boundaries.
• Drive Whole-of-Government (WOG) Capability: Track processing SLAs across agencies to drive the pace of digital adoption, while enabling public sector partners through communities of practice, capability development sessions, and knowledge sharing.
• Data-Driven Iteration: Establish and instrument robust tracking metrics across platforms to enrich the enterprise data repository, using interaction insights to continually refine policy analysis and product features.

How to Succeed:

• Tenacious & Proactive Mindset: A strong drive to execute in a fast-paced environment facing rapid tech disruptions. You possess the tenacity to navigate ambiguity, challenge assumptions, and constantly learn.
• Product Management Expertise: Solid track record in Product Management, Business Analysis, or Service Design within an agile, demanding delivery environment.
• Familiarity with AI & Data Platforms: Strong interest or direct experience in working with emerging technologies, specifically AI/LLM integrations (e.g., conversational agents, recommendation engines) and data platform infrastructures.
• Masterful Stakeholder Management: Exceptional written and verbal communication skills, with a proven ability to influence partners, build consensus, and navigate cross-agency boundaries across WOG.
• Complex Project Delivery: A proven record of successfully managing risks and executing high-impact, complex digital projects.
• Educational Background: Degree in Computer Science/Engineering, Information Technology, Information Systems, Electronics Engineering, or related disciplines. Relevant industry experience will also be highly valued.

This role offers the opportunity to make a significant impact on Singapore's digital government initiatives, working on products that directly improve the business environment for thousands of companies. You will be part of a dynamic team driving digital transformation in government services, with opportunities for professional development and exposure to cutting-edge government technology projects.