A

Acuity

Accounting services from bookkeeping to CFOs

Technical Support Analyst

Full-TimeUpdated on 10/23/2026
No salary listed
Mid
Bachelor's
India
In Person
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • A bachelor's degree in engineering is required.
  • At least 3 years of experience in IT support, desktop support, service desk, or IT operations is required.
  • Hands-on experience administering Microsoft 365 and associated services is required.
  • Working knowledge of Exchange Online, Microsoft Entra ID (Azure AD), Active Directory, and Microsoft Intune is required.
  • Experience troubleshooting Windows operating systems, endpoint devices, networking, and connectivity issues is required.
  • Experience providing remote support and managing enterprise end-user environments is required.
  • Problem-solving, communication, and customer service skills are required.
Responsibilities
  • Provide Level 1 and Level 2 IT helpdesk support, resolving and escalating hardware, software, network, VPN, Wi-Fi, printer, and remote-access issues.
  • Configure and deploy computers, software, and endpoint devices.
  • Administer Microsoft 365, Exchange Online, Entra ID (Azure AD), Active Directory, and Intune.
  • Manage user onboarding and offboarding, account provisioning, access, permissions, and authentication.
  • Manage endpoint compliance, application deployment, and device policies through Intune.
  • Handle IT procurement, vendor coordination, licensing, warranties, annual maintenance contract renewals, and subscriptions.
  • Maintain IT asset inventory, audits, warranty records, and compliance documentation.
  • Support audio-visual systems, conferencing solutions, and Microsoft Teams Rooms.
  • Monitor IT infrastructure and networks, and collaborate with regional and global IT teams on projects and deployments.
  • Maintain technical documentation and provide responsive end-user support.
Desired Qualifications
  • Experience with Microsoft 365 administration.
  • Experience with Exchange Online.
  • Experience with Microsoft Entra ID (Azure AD).
  • Experience with Active Directory.
  • Experience with Microsoft Intune.
  • Experience with endpoint management.
  • Experience with helpdesk and desktop support.
  • Experience with VPN, Wi-Fi, and network troubleshooting.
  • Experience with Remote Desktop Protocol (RDP) and remote support tools.
  • Experience with IT asset management.
  • Experience with IT procurement.
  • Experience with vendor management.
  • Experience with Microsoft Teams Rooms.
  • Experience with audio-visual support.
  • Experience with ServiceNow, Jira, Freshservice, Zendesk, or similar ticketing tools.

About the company

Acuity provides accounting services designed for high-growth startups, offering everything from virtual bookkeeping to fractional CFOs. It combines highly certified people, proven processes, and world-class accounting technologies to manage a company’s books and financial reporting. Clients access a range of services tailored to their needs, from day-to-day bookkeeping to strategic financial guidance, all supported by standardized workflows and advanced software. This makes Acuity different from competitors by focusing specifically on startups and growth-stage businesses, delivering a full spectrum of accounting functions under one roof and emphasizing scalable processes and tech. The goal is to let startups concentrate on building their business while Acuity handles their financial operations and helps them scale efficiently.

Company Size

51-200

Company Stage

Seed

Total Funding

$1.5M

Headquarters

Atlanta, Georgia

Founded

2004

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Simplify's Take

What believers are saying

  • Acuity's June 2026 blog and services pages show active client acquisition and content velocity.
  • Sorren backing expands tax depth, niche expertise, and cross-firm resources for complex clients.
  • Serving 1,000-plus companies proves repeatable demand across startups, ecommerce, SaaS, and creative agencies.

What critics are saying

  • Kenji Kuramoto left for Basis in April 2026, weakening Acuity's founder-led brand.
  • Acuity's 2025 Sorren merger and rebrand can confuse clients and erode loyalty.
  • Basis's $100 million AI push threatens CAS firms by automating accounting workflows.

What makes Acuity unique

  • Acuity, powered by Sorren, combines bookkeeping, tax, controller, and fractional CFO services.
  • Dedicated humans plus cloud tools like QuickBooks, Xero, Gusto, and BILL reduce friction.
  • No-contract, transparent pricing and Slack access fit startups needing flexible finance support.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Plan
  • Paid Vacation
  • Gym Membership

Growth & Insights and Company News

6 month growth

-4%

1 year growth

-3%

2 year growth

-3%
Associated Press
Oct 1st, 2026
Acuity reports $4.6B full-year sales, up 7%, with adjusted diluted EPS rising 11% to $19.90

Acuity Inc. reported fiscal fourth-quarter 2026 net sales of $1.2 billion, up 3% year-over-year, and full-year sales of $4.6 billion, up 7%. The industrial technology company posted diluted earnings per share of $5.63 for the quarter, up 56%, and $17.05 for the full year, up 36%. Adjusted diluted EPS reached $5.77 in Q4, an 11% increase, and $19.90 for the full year, also up 11%. The company generated $826 million in cash flow from operations during fiscal 2026. During the quarter, Acuity received $44.9 million in tariff refunds and incurred $17.8 million in special charges related to product portfolio and supply chain initiatives. The company repaid $200 million of its term loan, increased its dividend by 18%, and repurchased over 940,000 shares for $287.2 million.

Hypepotamus, Inc.
Apr 7th, 2025
Acuity Behavioral Health Raises $1.5M

Atlanta-based Acuity Behavioral Health, led by CEO Jim Szyperski, has raised $1.5M to address the rising demand for mental and behavioral health services. The company aims to enhance inpatient psychiatric care with its AI-powered Behavioral Health Acuity Index (BHAI), which provides clinical decision support and helps hospitals forecast staffing needs based on behavioral health demands.

Hypepotamus, Inc.
May 17th, 2023
Cybersecurity Startup “Hooks” $5 Million Seed Round From Regional Investor

10. Zachary Eikenberry has noticed a shift in how companies are thinking about cybersecurity training recently. Before, it was considered more of a “vitamin” boost. But now, Eikenberry said enterprises are viewing it as a necessary painkiller.