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Full-Time

IT Manager

Hybrid

Confirmed live in the last 24 hours

Homebase

Homebase

1,001-5,000 employees

Workforce management software for hourly employees

Consulting

Senior, Expert

Toronto, ON, Canada

Category
Cybersecurity
IT Project Management
IT Support
IT & Security
Required Skills
Communications
Management
Requirements
  • 3+ years of experience managing IT teams and help desk.
  • 8+ years of hands-on experience providing IT support, troubleshooting technical issues, and managing internal help desk operations.
  • Understanding and experience with managing computers and devices through MDM systems like Kandji or JAMF.
  • A good understanding of ITIL, quality standards, and best practices in IT environment.
  • Manage and maintain firewalls, routers, network switches, DNS, Google Workspace, SSO/SAML (Okta), password manager, ZTNA, and perform comprehensive software and system troubleshooting across cloud environments.
  • Ability to effectively communicate technology, infrastructure, and process needs.
  • Experience in environments with compliance frameworks such as SOC2, PCI DSS, ISO, NIST, etc.
  • Experience implementing automation tools and processes to streamline compliance and auditing procedures.
  • Demonstrated history of affecting change through process and workflow enhancements.
  • Excellent written and verbal communication skills, coupled with strong interpersonal skills.
  • A history of working independently while being accountable for deliverables.
  • Bachelor's degree or equivalent experience.
  • Ability to work in the office weekly on Tuesdays and Wednesdays.
Responsibilities
  • Managing all aspects of hardware/software installation, and all levels of technical support for the entire organization.
  • Plan, manage, and oversee the installation, maintenance, and configuration of computer systems, including hardware and software troubleshooting, network setup, phone systems, camera systems, and software license management.
  • Lead and manage all facets of the IT department, including infrastructure, systems, applications, and security.
  • Develop and execute IT strategies and initiatives that align with and support the organization's goals and objectives.
  • Collaborate with other departments to assess technology needs and implement solutions that improve efficiency and productivity.
  • Manage vendor relationships, including contract negotiations for hardware, software, and services.
  • Provide help desk and technical support to both on-site and remote employees, ensuring timely resolution of hardware and software issues.
  • Demonstrate experience with Google Workspace, SSO/SAML (Okta), and other similar cloud-based applications.
  • Enhance IT and help desk workflows with a strong emphasis on automation, security, and operational efficiency.
  • Develop and manage comprehensive IT asset inventory, identity protection, and remote access security measures, along with conducting regular access reviews.
  • Oversee endpoint protection for laptops to ensure robust security and resource management.
  • Develop, manage, and monitor the IT budget, ensuring optimal allocation of resources.
  • Assisting with security/compliance initiatives, training, phishing, vulnerability management, Data Loss Prevention (DLP), incident management, and audits.

Homebase is a digital platform that helps businesses with hourly workers manage their operations. It offers tools for time tracking, employee scheduling, payroll processing, and messaging, allowing businesses to track hours and simplify payroll without paperwork. Managers can create and share schedules online, while the payroll service automates paycheck calculations and tax filings. Homebase aims to streamline operations for small businesses, making management tasks easier and more efficient.

Company Stage

Series D

Total Funding

$201.9M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

32%

1 year growth

68%

2 year growth

145%
Simplify Jobs

Simplify's Take

What believers are saying

  • Homebase's rapid growth, including doubling its Canadian workforce, indicates strong business momentum and expansion opportunities.
  • The company's focus on AI and automation promises to further streamline operations for small businesses, enhancing productivity and efficiency.
  • Recognition as 'Best in Business' by Inc. highlights Homebase's industry leadership and commitment to excellence.

What critics are saying

  • The competitive landscape for workforce management software is crowded, requiring Homebase to continuously innovate to maintain its edge.
  • Dependence on small businesses, which are often vulnerable to economic downturns, could impact Homebase's revenue stability.

What makes Homebase unique

  • Homebase specifically targets small businesses with hourly workers, a niche often overlooked by broader HR software solutions.
  • Their comprehensive suite of tools, from time tracking to payroll processing, offers an all-in-one solution that reduces the need for multiple software subscriptions.
  • The recent $60M Series D funding round led by L Catterton Growth underscores investor confidence in Homebase's unique market position and growth potential.

Benefits

Stock options

Comprehensive insurance plans

401(k) with 4% company match

Remote, hybrid, and in-office work options

Top-of-the-line equipment and home office

Annual holidays and accrued PTO

Fun company activities