Full-Time

IT Manager

Hybrid

Posted on 8/28/2024

Homebase

Homebase

1,001-5,000 employees

Workforce management software for hourly employees

Consulting
Enterprise Software

Senior, Expert

Toronto, ON, Canada

Requires in-office presence on Tuesdays and Wednesdays.

Category
Cybersecurity
IT Project Management
IT Support
IT & Security
Required Skills
Communications
Management
Requirements
  • 3+ years of experience managing IT teams and help desk.
  • 8+ years of hands-on experience providing IT support, troubleshooting technical issues, and managing internal help desk operations.
  • Understanding and experience with managing computers and devices through MDM systems like Kandji or JAMF.
  • A good understanding of ITIL, quality standards, and best practices in IT environment.
  • Manage and maintain firewalls, routers, network switches, DNS, Google Workspace, SSO/SAML (Okta), password manager, ZTNA, and perform comprehensive software and system troubleshooting across cloud environments.
  • Ability to effectively communicate technology, infrastructure, and process needs.
  • Experience in environments with compliance frameworks such as SOC2, PCI DSS, ISO, NIST, etc.
  • Experience implementing automation tools and processes to streamline compliance and auditing procedures.
  • Demonstrated history of affecting change through process and workflow enhancements.
  • Excellent written and verbal communication skills, coupled with strong interpersonal skills.
  • A history of working independently while being accountable for deliverables.
  • Bachelor's degree or equivalent experience.
  • Ability to work in the office weekly on Tuesdays and Wednesdays.
Responsibilities
  • Managing all aspects of hardware/software installation, and all levels of technical support for the entire organization.
  • Plan, manage, and oversee the installation, maintenance, and configuration of computer systems, including hardware and software troubleshooting, network setup, phone systems, camera systems, and software license management.
  • Lead and manage all facets of the IT department, including infrastructure, systems, applications, and security.
  • Develop and execute IT strategies and initiatives that align with and support the organization's goals and objectives.
  • Collaborate with other departments to assess technology needs and implement solutions that improve efficiency and productivity.
  • Manage vendor relationships, including contract negotiations for hardware, software, and services.
  • Provide help desk and technical support to both on-site and remote employees, ensuring timely resolution of hardware and software issues.
  • Demonstrate experience with Google Workspace, SSO/SAML (Okta), and other similar cloud-based applications.
  • Enhance IT and help desk workflows with a strong emphasis on automation, security, and operational efficiency.
  • Develop and manage comprehensive IT asset inventory, identity protection, and remote access security measures, along with conducting regular access reviews.
  • Oversee endpoint protection for laptops to ensure robust security and resource management.
  • Develop, manage, and monitor the IT budget, ensuring optimal allocation of resources.
  • Assisting with security/compliance initiatives, training, phishing, vulnerability management, Data Loss Prevention (DLP), incident management, and audits.

Homebase provides a digital platform that helps businesses with hourly workers manage their operations more effectively. The platform includes tools for time tracking, employee scheduling, payroll processing, and messaging. Businesses can use any device to track employee hours, breaks, and overtime, which simplifies payroll preparation by reducing paperwork. Managers can create and adjust schedules online, sharing them instantly with their teams. The payroll service automatically calculates paychecks, processes direct deposits, and files payroll taxes, making payroll management easier for small businesses. Additionally, the built-in messaging feature allows for effective communication between managers and employees, even when they are not in the same location. Homebase primarily serves small businesses and generates revenue by charging for its software and services. The goal of Homebase is to streamline workforce management for businesses that rely on hourly workers.

Company Stage

Series D

Total Funding

$183.8M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

3%

1 year growth

0%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Homebase secured $60M in Series D funding, indicating strong investor confidence.
  • The company is expanding into Canada, doubling its workforce and opening a new office.
  • Integration with Lightspeed enhances Homebase's capabilities in workforce management.

What critics are saying

  • Increased competition from companies like Deputy could erode Homebase's market share.
  • Rapid Canadian expansion may strain resources and lead to operational challenges.
  • Dependency on third-party platforms like Lightspeed poses risks if partnerships change.

What makes Homebase unique

  • Homebase targets hourly workers, a segment often overlooked by HR tech companies.
  • The platform offers a comprehensive suite of tools for small business workforce management.
  • Homebase integrates payroll, scheduling, and communication in a single, user-friendly application.

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Benefits

Stock options

Comprehensive insurance plans

401(k) with 4% company match

Remote, hybrid, and in-office work options

Top-of-the-line equipment and home office

Annual holidays and accrued PTO

Fun company activities

INACTIVE