Hi, Future Homie!

As a Homie, you’ll be part of an unstoppable team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We’re revolutionizing the way small businesses manage their teams and grow their business. What this means for you is a shared passion for innovation and making a difference for the people we serve. So what do you say, will you join us on our mission to empower small businesses?

As a Homie, you are a bar raiser, which means you come with

• 3+ years of experience managing IT teams and help desk.
• 8+ years of hands-on experience providing IT support, troubleshooting technical issues, and managing internal help desk operations.
• Understanding and experience with managing computers and devices through MDM systems like Kandji or JAMF
• A good understanding of ITIL, quality standards, and best practices in IT environment
• Manage and maintain firewalls, routers, network switches, DNS, Google Workspace, SSO/SAML (Okta), password manager, ZTNA, and perform comprehensive software and system troubleshooting across cloud environments
• Ability to effectively communicate technology, infrastructure, and process needs
• Experience in environments with compliance frameworks such as SOC2, PCI DSS, ISO, NIST, etc.
• Experience implementing automation tools and processes to streamline compliance and auditing procedures.
• Demonstrated history of affecting change through process and workflow enhancements 
• Excellent written and verbal communication skills, coupled with strong interpersonal skills
• A history of working independently while being accountable for deliverables
• Bachelor’s degree or equivalent experience
• Ability to work in the office weekly on Tuesdays and Wednesdays

As a Homie, you will make an impact by

Managing all aspects of hardware/software installation, and all levels of technical support for the entire organization. You will also be responsible for providing strategic and tactical planning, development, evaluation, and coordination of information technology and business systems. 

• Plan, manage, and oversee the installation, maintenance, and configuration of computer systems, including hardware and software troubleshooting, network setup, phone systems, camera systems, and software license management.
• Lead and manage all facets of the IT department, including infrastructure, systems, applications, and security.
• Develop and execute IT strategies and initiatives that align with and support the organization’s goals and objectives.
• Collaborate with other departments to assess technology needs and implement solutions that improve efficiency and productivity.
• Manage vendor relationships, including contract negotiations for hardware, software, and services.
• Provide help desk and technical support to both on-site and remote employees, ensuring timely resolution of hardware and software issues.
• Demonstrate experience with Google Workspace, SSO/SAML (Okta), and other similar cloud-based applications.
• Enhance IT and help desk workflows with a strong emphasis on automation, security, and operational efficiency.
• Develop and manage comprehensive IT asset inventory, identity protection, and remote access security measures, along with conducting regular access reviews.
• Oversee endpoint protection for laptops to ensure robust security and resource management.
• Develop, manage, and monitor the IT budget, ensuring optimal allocation of resources.
• Assisting with security/compliance initiatives, training, phishing, vulnerability management, Data Loss Prevention (DLP), incident management, and audits

• Stock Options - Everyone is an Owner! 
• Competitive group health benefits  coverage for you and your eligible dependents
• Group Investments, TFSA as well as an RRSP plan which offers a 4% company match
• Employer supplemented Medical, Dental, and Vision Insurance Plans
• Company-paid holidays and 20 days accrued PTO per year
• Continued learning and development stipend
• Paid parental leave after 1-year of service
• Top-of-the-line equipment and stipend for workspace setup
• Work from home days, Monday, Thursday, & Friday
• Meals provided at our vibrant workspaces
• Team offsites and monthly opportunities to engage with fellow Homie

• Meet the Talent Acquisition team
• Meet the Hiring Manager
• Participate in a Technical Interview
• Meet the Leadership team
• Professional Reference Checks
• Background Check + Offer Stage
• Welcome to the team, Homie💜🎉

Diversity, Equity, and Inclusion at Homebase

At Homebase, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture and walk of life can be their full selves. Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize that experience comes in many forms, so if you think you’re close to what we’re looking for (even if you don’t meet 100% of the qualifications), we encourage you to apply!

Our mission is to make hourly work easier for local businesses and hourly workers. Homebase currently serves more than 100,000 small (but mighty) businesses with everything they need to manage their hourly teams: employee scheduling, time clocks, payroll, team communication, hiring, onboarding, and compliance. Just don’t call us “Human Capital Management.” We have built tools for the busiest businesses, so owners and employees can spend less time on bullsh*t and more time on what matters. The Homebase team brings small business expertise from Intuit, Square, OpenTable, Yelp, Gusto, and First Data. Homebase is backed by leading venture investors Bain Capital Ventures, Baseline Ventures, Cowboy Ventures, Khosla Ventures, Plus Capital, and GGV Capital.

**Interview Recording Notice