Principal Product Manager
Customer Service, Remote
Posted on 11/30/2023
INACTIVE
ezCater

501-1,000 employees

Corporate food solutions platform for ordering, delivery, and management.
Company Overview
ezCater stands as a trusted provider of corporate food solutions, serving 93% of Fortune 500 companies with a platform that streamlines food ordering, payments, budgeting, and reporting. The company also supports restaurants in expanding their catering business, offering customer acquisition to reliable delivery services. With a vast network of over 100,000 restaurants nationwide, 24/7 customer service, and a rewards system, ezCater ensures a diverse range of food options, professional preparation and delivery, and customer satisfaction.

Company Stage

Series D

Total Funding

$439M

Founded

2007

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

13%

1 year growth

26%

2 year growth

81%
Locations
Cambridge, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Management
Customer Service
Data Analysis
CategoriesNew
Product
Requirements
  • 7+ years of product management experience, ideally with several years in e-commerce optimization
  • Deep analytic ability, comfort working with and manipulating data, building hypotheses
  • Strong teamwork and collaboration skills; you’re happy spending much of the day away from your desk connecting with team members in different functional areas
  • A proven track-record when it comes to stakeholder management; you feel confident partnering with demanding internal groups and effectively managing expectations
  • A flexible mindset that is open to change and new information. You’re first to understand when team behaviors and work methods need to adapt to new information
  • Goal orientation and demonstrated record of success in previous endeavors. You’re motivated to deliver exceptional results, driven by a strong work ethic
  • A sharp mind, a soft heart and a large funny bone
Responsibilities
  • Analyze all available data on existing catering operations, examine customer and caterer pain points, and develop a roadmap that solves the business and the users.
  • Lead product initiatives across a cross-functional team including Design, Research, Engineering, Data Analysis, Operations, and other Product Managers in a fast-paced, agile environment.
  • Manage application development from conception through design, build, release, and iteration.
  • Create and monitor the ongoing metrics that measure and define success.
  • Assist in prioritizing enhancements and bug fixes, while identifying thematic issues that can be solved with technology improvements.
  • Have fun building meaningful software with awesome people.
Desired Qualifications
  • Experience in e-commerce optimization
  • Experience in stakeholder management
  • Experience in data analysis and hypothesis building
  • Experience in agile development
  • Experience in product management
  • Experience in customer service solutions