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Quest Diagnostics

Operates nationwide clinical laboratory testing

Phlebotomy Supervisor

Clinical Support & Patient AdministrationPosted on Nov 11
Full-timeTwinsburg, OH, USA$57.5k - $103.5k /yr

About the Job

Requirements

  • A minimum of two years of prior supervisory experience or demonstrated leadership experience is required.
  • A minimum of five years of experience in phlebotomy, laboratory, or other healthcare environments is required.
  • A high school diploma or equivalent is required.
  • The position requires the ability to effectively communicate in English.
  • The candidate must be flexible and available for weekends, holidays, on-call work, and overtime based on staffing requirements.
  • A valid driver's license and clean driving record are required.
  • The candidate must have proficient PC skills, including experience using Microsoft Office applications.
  • The candidate must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
  • The candidate must be able to manage individuals in multiple geographies or locations.
  • Travel is required.
  • The candidate must be able to use a phone and PC extensively, stand or sit for prolonged periods, demonstrate fine hand dexterity and steadiness, lift up to 25 pounds and occasionally 40 pounds, carry up to 15 pounds for several minutes, talk, walk, balance, bend or kneel, push or pull, and reach or twist.
  • The position requires constant mental visual attention to detail.

Responsibilities

  • Oversee Patient Services functions, which may include mobile phlebotomy, in-office phlebotomy, and Patient Service Centers, including training personnel, daily operations, staffing, and maintaining a safe, professional environment at supervised facilities.
  • Manage daily operations of assigned facilities, Patient Service Centers, mobile phlebotomy, and in-office phlebotomy.
  • Implement standard operating procedures for phlebotomy services in accordance with Quest Diagnostics guidelines.
  • Where applicable, ensure Federal, State, and local licensure requirements are met in coordination with the QA and Medical Director's offices.
  • Ensure Laboratory testing QA/QC documentation is complete and reviewed as required.
  • Oversee safety, maintenance, and cleanliness of facilities, including upgrades and repairs.
  • Visit assigned Patient Service Centers, in-office phlebotomy locations, and mobile phlebotomy sites; document findings and perform QA audits, scheduling visits to provide adequate supervision.
  • Relocate, open, or close Patient Service Centers, in-office phlebotomy locations, and regional reference laboratories.
  • Oversee the inventory process for supervised facilities.
  • Participate in interviewing, selecting, and hiring new employees.
  • Train, coach, supervise, and develop staff.
  • Monitor employee performance, provide corrective action and counseling as required, and conduct mid-year and annual performance appraisals.
  • Hold regularly scheduled staff meetings to disseminate information.
  • Ensure all employees meet requirements for driving on company business.
  • Track and enter employee time and attendance.
  • Prepare employee schedules with minimal overtime and maintain adequate coverage for all facilities.
  • Prepare month-end reports.
  • When needed, train and onboard new clients.
  • Investigate, resolve, and respond appropriately and effectively to customer complaints.
  • Ensure Quest improvement and standardization initiatives are implemented.
  • Assist in preparing the annual budget for areas of responsibility and maintain budget control throughout the year.
  • Help ensure departmental fiscal responsibilities are met, including implementing cost-containment programs, managing overtime, participating in standardization initiatives, and assessing capital expenditure needs.
  • Participate on process-improvement teams and other initiatives to meet management objectives.
  • Organize and lead projects within the workgroup and with cross-functional groups; give presentations and speak to groups as required.
  • Demonstrate and uphold Quest Diagnostics values.
  • Perform other duties as assigned within the scope of the position.

Desired Qualifications

  • A bachelor's degree in Business Administration, Healthcare, or a related field is preferred.
  • Customer service experience in a retail or service environment is preferred.
  • Phlebotomy certification is preferred; it is required in certain states, including California, Nevada, Washington, and Louisiana.

About the Company

Quest Diagnostics

Operates nationwide clinical laboratory testing

Quest Diagnostics provides clinical laboratory testing and diagnostic services. It processes patient samples across a network of laboratories to run a broad menu of 3,000+ tests, including cancer diagnostics and anatomical pathology, and delivers interpretive reports through its medical staff. Tests are performed at its patient service centers, esoteric and rapid-response labs, and outpatient facilities, with results shared with clinicians via connected data systems. What sets Quest Diagnostics apart is its scale and scope: the world’s largest clinical lab network, the broadest test menu, a large team of MDs and PhDs for interpretation, and leadership in cancer diagnostics and pre-employment drug testing, plus extensive clinical trials testing. Its goal is to empower healthcare providers and patients with actionable diagnostic insights to identify, treat, and manage disease, inspire healthy behaviors, and improve health outcomes.

Company size
10,001+
Company stage
IPO
Headquarters
Secaucus, NJ
Founded
1967

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