Guest Service Specialist

Who We Are

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.

The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.

What You’ll Accomplish

• Deliver Exceptional Guest Service: Utilize in-depth knowledge of Museum offerings across channels to provide prompt, accurate service and information by phone, email, and chat. Act as a positive representative of the Museum, ensuring each guest has an outstanding experience.
• Utilize CRM & POS Systems: Maintain a working knowledge of the Museum’s customer relationship management and point of sale systems and contact center software to accurately and efficiently perform transactions and record keeping.
• Museum-Wide Connection: Liaise across departments to complete tasks that ensure smooth guest check-ins, program fulfillment, and departmental support, including membership fulfillment and report processing.
• Support Revenue and Safety Protocols: Handle transactions with accuracy, enforce policies to protect the Museum and guest experiences, and assist with the Museum's lost and found program, maintaining the security and integrity of sensitive items.

The work hours for this position will be Wednesday-Friday

What We’re Looking For (Competencies)

• Accountability and Follow-Through: Completes detailed tasks thoroughly and correctly and handles all necessary tasks in a timely fashion to ensure an exceptional guest experience.
• Calm under pressure: Maintains stable performance when under the pressure of heavy call and email volume.
• Communication: Speaks and writes clearly and articulately with executive presence. Maintains this standard in all forms of written communication, including email. Maintains a high level of communication with management and other Science Central staff throughout the day.
• Technical chops: Experience with learning specialized software for sales, etc., and with the Microsoft Office suite.
• Professional Integrity (Handling Sensitive Items/Information): Ability to handle sensitive guest information and valuable lost and found items in an honest, respectful, and ethical manner. To engender a climate of trust and fairness in all dealings with colleagues and the public within and outside the institution.

How We Work-Our Values

Mission-Focused: We inspire a lifelong love of science in everyone.

Audience-Driven: Everything we do begins with the people we serve.

Innovative: We are curious, take smart risks, share responsibility, and own outcomes.

Generous: We offer time and energy towards common goals.

Salary Range 18 - 19.36 USD