Field Service Technician 5 – Site Lead

Do you have strong analytical and communication skills, like to work in collaborative environment, and have a background in the US Department of Defense, US Military, or Aerospace & Defense industry? We may have the perfect opportunity for you! The Field Service Technician V is an expert-level professional who provides unparalleled technical support, maintenance, and repair services for the most complex systems. This role demands exceptional leadership, advanced diagnostic abilities, and the capacity to oversee the most challenging field projects independently. The technician will also be instrumental in developing training programs and leading high-level technical teams. This is a DEPLOY ONLY role working overseas on a 90 day rotation basis working a 84 hour work week. Serve as the on-site operational lead, aligning team activities with customer mission objectives while ensuring exceptional service delivery, operational readiness, and sustained customer satisfaction.The ISR (Intelligence, Surveillance & Reconnaissance), Aviation, and Security (IAS) business area is a leader in ISR and aviation, it is a leading prime manned and unmanned aircraft systems integrator for innovative, high-performance ISR and aviation systems. Its end-to-end Command, Control, Computers, Communications and Intelligence, Surveillance & Reconnaissance (C4ISR) capabilities encompass design, integration, test, certification, ground/flight training and complete logistics support. IAS tailors solutions to customer cost, performance, and schedule requirements and designs to consistently exceed expectations – with an unrivaled record of on time and on (or under) budget deliveries.

Responsibilities:

• Serve as the on-site leader for Field Service Technicians, providing daily direction, work assignments, and technical guidance.
• Mentor team members and support technical development.
• Build strong customer relationships and align support with mission needs.
• Oversee field service operations to meet contract and mission requirements, coordinate maintenance, troubleshooting, and repair activities.
• Maintain service quality standards and operational readiness.
• Identify risks and implement corrective actions to minimize downtime
• Perform expert-level maintenance and repair tasks on the most complex aerospace and defense systems.
• Independently manage and lead the most challenging and high-stakes field service projects.
• Experience supporting vehicle launch, validation, or early production efforts.
• Diagnose and resolve the most intricate and difficult technical issues.
• Lead and mentor senior-level field service technicians and technical teams.
• Develop and implement training programs for customers and internal teams.
• Maintain comprehensive and detailed records of all field activities and equipment status.
• Ensure the highest level of compliance with safety standards and industry regulations.
• Optimize inventory management and logistics for spare parts and tools.
• Generate and present high-level technical reports and strategic insights to executive management.
• Travel extensively to customer locations, including international sites, as required.

Qualifications You Must Have:

• High school diploma or GED equivalent.
• 7+ years of experience as a counter UAS (Unmanned Aircraft Systems) technician or in a related aviation field..
• Higher level relevant degree may substitute for experience. 
• Ability to understand and interpret complex technical schematics, diagrams, blueprints, manuals, and/or publications.
• Advanced experience with the practical application of troubleshooting techniques.
• Advanced electrical wiring skills.
• Provide technical support for computer systems and networks.
• Install, sustain, troubleshoot, and repair various communication systems, including networks, cable distribution, COMSEC, and cryptographic devices.
• Focus in defense technology and aerospace domains, specifically targeting Radio Frequency (RF), Electronic Warfare (EW), Communications (Comms), and Tactical Networking.
• Perform expert-level maintenance and repairs on complex aerospace and defense systems.
• Diagnose and resolve the most challenging technical issues.
• Experience supporting vehicle launch, validation, or early production efforts.
• Ability to frequently travel outside the continental US, typically for extended periods of time.
• Ability to deploy for an extended amount of time to various OCONUS operating locations.
• Ability to meet current DoD and Combatant Command requirements for deployed locations.
• Travel extensively to customer sites, potentially including international locations.
• Ability to frequently travel outside the continental US, typically for extended periods of time.
• Current/ valid passport and be able to obtain a visa to travel internationally
• Successfully pass a pre-deployment medical assessment
• Ability to meet current DoD and Combatant Command restriction requirements for deployed locations
• Ability to deploy for a minimum of 90 days to OCONUS operating location.
• Must be willing and able to work extended hours, holidays and shift schedules as required
• 84 hour work week.
• A United States Government Security Clearance is required for employment. Applicants who do not currently have a USG security clearance are welcome to apply and, if selected, will be processed for a USG security clearance by SNC prior to employment. Employment will begin once the USG security clearance is granted. If applicant is unable to obtain USG security clearance, the offer of employment will be withdrawn.

Qualifications We Prefer:

• Associates Degree in a related field.
• Prior experience in a Lead role; the ability to mentor, train, guide and inspect the work of subordinates.
• Experience with FCC or FCC General Radio Operator License (GROL).
• Prior experience with Security+, Network+, Cisco Certified Network Associate (CCNA), and/or A+.
• Experience with Aircraft Weapons Systems (AIM-9 family - APKWS, AGM-114)
• ASE certification (Automotive Service Excellence), ideally in diesel engines or medium/heavy truck.
• Experience supporting vehicle launch, validation, or early production efforts.
• Basic understanding of Spectrometer, Oscilloscope, and/or Pilot Static equipment gauges.
• Background in the Aerospace and Defense Industry, the US Department of Defense, or US Military.
• Outstanding presentation and communication skills.

Essential Functions:

• Ability to lift up to 50 lbs regularly.
• Ability to stand and walk for extended periods during the work shift.
• Hand and finger dexterity to work with small mechanical components and tools.
• Ability to work in a noisy environment with potential exposure to hazardous materials.
• Ability to travel frequently to customer locations, sometimes on short notice.
• Ability to work in a combination of office and field environments.
• Ability to read detailed technical manuals, schematics, and computer screens.
• Ability to inspect and troubleshoot equipment and systems accurately.
• Ability to hear and understand spoken communication in noisy environments, such as industrial sites or construction areas.
• Ability to detect auditory signals from machinery or equipment, which may indicate issues.
• Ability to navigate various work environments, including climbing ladders, crawling in confined spaces, and working at heights.
• Ability to drive or operate a vehicle for frequent travel to customer locations.
• High level of accuracy and attention to detail in all tasks, including repairs, installations, and maintenance.
• Ability to follow detailed instructions and adhere to safety protocols.
• Strong awareness of safety protocols and ability to adhere to safety guidelines in potentially hazardous environments.
• Ability to identify and mitigate potential safety hazards.

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

IMPORTANT NOTICE:

This position requires current/active Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.