Société Générale de Surveillance

Testing, inspection, and certification services globally

Global Technical Coordination Centre Manager

Business OperationsConfirmed live in the last 24 hours

Full-timeMuntinlupa, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

Minimum of 3 years of experience in EPCs and/or Operators in the oil and gas industry.
Minimum of 7–10 years of experience in quality assurance and quality control coordination activities.
Experience dealing with claims and complaints.
Experience developing new reporting or auditing templates for new service scopes.
A university degree or equivalent is required; a relevant technical discipline is preferred.
Business-grade English at C1 level is required.
Strategic thinking.
Strong verbal and written communication skills, including communication at all levels.
Self-motivation and delivery focus.
Strong collaboration skills and the ability to network.
Extensive EPC and/or Operator experience.
Multi-project and contract management skills.
Inter-affiliate and international exposure.
Strong team management experience.
Knowledge of international technical standards such as ASME and EN.
Knowledge of industries including energy, transportation, and manufacturing.
Ability to work independently and coordinate several activities simultaneously.
Clear understanding of current service needs in the testing, inspection, and certification industry.
Ability to engage senior-management executives and understand the challenges their companies face.
Ability to solve problems in a solution-oriented and assertive manner across different corporate cultures.

Responsibilities

Lead the Global Technical Coordination Centre as the strategic backbone for global inspection and expediting contracts, owning end-to-end coordination from order receipt through invoicing, harmonising processes across affiliates, and delivering centralised KPI management, uniform execution, and client experience at scale.
Serve as the primary customer interface and escalation authority for contracts managed through the Global Coordination Centre.
Comply with the SGS Code of Integrity and Professional Conduct.
Lead global coordination for selected key accounts and inter-affiliate work, ensuring a centralised client interface and seamless regional handover.
Define and enforce standardised workflows, service levels, and reporting across affiliates to address inconsistency and improve response times.
Oversee supply-chain services through the Global Technical Coordination Centre, including sourcing and booking inspectors, report review, and accurate invoicing.
Build and lead a multi-region Global Coordinator team; design shift schedules, handover standards, and escalation paths to sustain 24×5 or 24×7 responsiveness.
Coach coordinators on acknowledgement within two working hours, scope validation, inspector selection, booking discipline, report expedition, and template-compliant invoicing.
Implement central KPI tracking, analytics, flash and non-conformance reporting, lessons learned, and periodic reviews to drive continuous improvement and transparency.
Address affiliate alignment barriers, including revenue and motivation, through managing-director-level escalations; reinforce the value of global contracts to local teams.
Operate the Execution System as the planning and execution backbone, ensure data integrity, and lead migration to the next-generation Execution System in 2026, including role-based access, digital field inspections, and validation prompts.
Partner with IT to configure structured access for coordinators, managers, inspectors, customers, and vendors, and integrate with the Invoicing System for charging flows.
Ensure all global contracts and communications are in English and maintain culturally sensitive customer interfaces.
Own incident management, claims escalation, and flash reporting for urgent non-conformance reports.
Keep the work area in RBS clean and presentable.
Remain familiar with SGS quality assurance procedures.
Comply with SGS health and safety policies and procedures and human resources policies and procedures.

Desired Qualifications

Experience in the testing, inspection, and certification industry is desirable but not mandatory.
Experience in matrix-structured international organisations is advantageous.
Additional languages, such as Spanish or French, are desirable.

Job Description

The Global Technical Coordination Centre Manager will be responsible for :

Lead the Global Technical Coordination Centre (as the strategic backbone for global inspection & expediting contracts—owning end‑to‑end coordination from order receipt through invoicing, harmonising processes across affiliates, and delivering centralised KPI management, uniform execution, and client experience at scale.
Serves as the primary customer interface and escalation authority for contracts managed through the Global Coordination Centre.

At all times, comply with SGS Code of Integrity and Professional Conduct

Global Contract Governance & Delivery

Lead global coordination for selected Key Accounts and inter‑affiliate work, ensuring centralised client interface and seamless regional handover
Define and enforce standardised workflows, service levels, and reporting across affiliates to solve inconsistency and speed‑of‑response issues.
Oversee vertical management of supply chain services via the Global Technical Coordination Centre (agency model where applicable), including sourcing and booking inspectors, report review, and accurate invoicing

Team Leadership & Shift Operations

Build and lead a multi‑region Global Coordinator team; design shift schedules, handover standards, and escalation paths to sustain 24×5/24×7 responsiveness.
Coach coordinators on fast acknowledgement (≤2 working hours), scope validation, inspector selection, booking discipline, report expedition, and template‑compliant invoicing.

Performance Management

In line with customer and business requirements, implement central KPI tracking, analytics, flash/NCR reporting, lessons learned, and periodic reviews to drive continuous improvement and transparency.
Address affiliate alignment barriers (revenue, motivation) via MD‑level escalations; reinforce the value of global contracts to local teams

Technology Ownership & Transition

Operate Execution System as the planning/execution backbone, ensure data integrity, and lead migration to new generation Execution System in 2026, including role‑based access, digital field inspections, and validation prompts
Partner with IT to configure structured access for Coordinators/Managers, Inspectors, Customers/Vendors and integrate with Invoicing System for charging flows.

Risk, Compliance & Client Experience

Ensure all global contracts and communications are in English; maintain culturally sensitive customer interfaces
Own incident management, claims escalation,and flash reporting for urgent NCRs

Ensures work area in RBS is always kept clean and presentable.
Remains familiar with SGS quality assurance procedures.
Complies to all SGS health and safety and HR policies and procedures.

Qualifications

Experience

Minimum 3-year experience in EPCs and/or Operators in OG Industry
Minimum of 7-10 years’ experience in QA/QC coordination activities
TIC Industry experience is desired but not mandatory.
Experience in dealing with claims and complaints.
Experience in developing new reporting /auditing templates for new service scopes.
Familiar with matrix structured international organisations advantageous

Qualifications

Must – university degree or equivalent, preferable in relevant technical discipline
Must – business grade English language C1
Desirable – additional languages, e.g. Spanish, French

Required Skills

Strategic thinking
Strong verbal and written communication skills
Self motivated
Delivery focussed
Active listerner
Strong collaboration skills
Extensive EPC and/or Operator experience.
Must have good communication skills at all levels
Multi projects/contracts management skills
Interaffiliate/Interntionational exposure.
Strong team managerial experience.
Knowledge of international technical standards (e.g. ASME, EN)
Knowledge of a selection of Industries including, Energy, transportation & Manufacturing
Team player with a real ability to network and collaborate
Ability to work independently and coordinate several activities simultaneously
Clear understanding of the current service needs in TIC industry
Able to actively engage with senior management level executives in a way that will make him/her understand the challenges their companies are faced with.
Solution oriented problem solver who can deal in an assertive way with different corporate cultures.

Additional Information

About the Company

Société Générale de Surveillance

Testing, inspection, and certification services globally

SGS provides testing, inspection, and certification services to help clients meet regulations, ensure quality and safety, and gain market access. It runs laboratory testing, on-site inspections, and certification against standards, often with training and consulting, across a wide range of industries. The services rely on a global network of laboratories and offices that deliver localized solutions with global expertise. What sets SGS apart is its large global footprint and its emphasis on quality, integrity, risk mitigation, and sustainability, enabling it to serve a diverse set of customers from small businesses to multinationals. The company's goal is to help customers comply with regulations, improve product quality and safety, reduce risk, and boost productivity across markets.

Company size: 10,001+
Company stage: IPO
Headquarters: Geneva, Switzerland
Founded: 1878

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