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MUFG

Global bank offering diversified financial services

Administrator - Registry Operations

Data EntryConfirmed live in the last 24 hours
Full-timeAustraliaNo salary listedIn-person

About the Job

Requirements

  • Demonstrated ability to meet deadlines and a strong key performance indicator track record.
  • Ability to work cohesively with a team and independently without supervision.
  • Strong focus on service and quality orientation.
  • Accuracy and attention to detail.
  • Understanding and knowledge of policies, procedures, and processes relevant to MUFG Corporate Markets Investor Email and Correspondence service offerings.
  • Strong organisational skills.
  • Strong oral and written communication skills.
  • Strong time management and leadership skills.
  • Ensure all team procedures and policies are up to date as required to complete all aspects of processing required within the team.
  • Flexibility to meet demanding deadlines and work additional hours, including weekends, as required.

Responsibilities

  • Provide front-line customer service to clients, investors, third parties, and government agencies.
  • Handle email enquiries and written correspondence received in client email inboxes and workflow systems professionally and courteously.
  • Process email requests accurately and efficiently in line with investor expectations and client service level agreements.
  • Process written requests, deceased transmissions, and off-market transfers in accordance with ASX Listing Rules.
  • Validate and process investor transactions.
  • Research and respond to investor enquiries using existing and archived information.
  • Meet or exceed the key performance indicators set for the role.
  • Investigate processing enquiries from internal stakeholders.
  • Process registry and employee email enquiries received in client inboxes accurately and promptly.
  • Process written correspondence requests accurately and promptly.
  • Meet agreed client service level agreement targets.
  • Support the Large Holder Group with phone contact with nominees, custodians, and institutions on record/cut-off dates.
  • Support Investor Research with National Enquiry Log management.
  • Process transactions within timeframes provided by ASX Listing Rules or client service level agreements.
  • Respond to executor, solicitor, and broker enquiries.
  • Register CHESS electronic transactions in accordance with ASX and SCH Business Rules.
  • Deliver services efficiently and effectively.
  • Process insolvency Proof of Debt and Proxy forms accurately and promptly.
  • Validate and process Estate Administration transactions to meet critical dates and client-specific requirements.
  • Prepare deceased correspondence.
  • Photocopy, file, and fax shareholder information.
  • Support statistical and client reporting.
  • Achieve business objectives and efficiency targets.
  • Support Operational Services Management with process improvement initiatives.
  • Facilitate or participate in team meetings, morning huddles, and management meetings as required.
  • Coordinate or resolve escalated issues and shareholder or issuer feedback and complaints.
  • Prepare documents, correspondence, statements, and reports for investors, government agencies, and internal and external stakeholders.
  • Support the Estates Administration Team Leader in achieving Quality & Assurance targets for Estates Administration.
  • Facilitate or participate in team, project, and management meetings as required.
  • Contribute to the Investor Research/Estate Administration team and support other Operations team members in meeting service, development, and performance goals.
  • Contribute to training fellow team members when appropriate.
  • Assist with investor reception services.
  • Assist the team leader/manager in maintaining day-to-day activities.
  • Adhere to policies and procedures.
  • Adhere to incident management and reporting guidelines.
  • Successfully complete all compliance modules.

About the Company

MUFG

Global bank offering diversified financial services

MUFG is a major global financial group that provides a wide range of banking and financial services, including commercial and trust banking, securities, credit cards, and asset management. Its products are delivered through a network of domestic and international banks, digital platforms, and financial advisers, offering loans, deposits, payments, investment services, and asset management. MUFG stands out due to its size and scale as one of the world’s largest financial groups, its diversified offerings across banking and securities, and its strong international presence (notably expanding in the U.S. after investing in Morgan Stanley in 2008). Its goal is to support economic growth worldwide by expanding its global footprint and promoting sustainable finance.

Company size
10,001+
Company stage
IPO
Headquarters
Tokyo, Japan
Founded
2006

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