Full-Time

Retail Store Manager

Updated on 8/23/2026

Cozey

Cozey

51-200 employees

Direct-to-consumer modular sofas in a box

No salary listed

New York, NY, USA

In Person

Category
Retail (1)
Required Skills
Data Visualization
Inventory Management
Data Analysis

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Requirements
  • At least 3–5 years of experience in a retail store leadership role with strong operational, team-building, and customer-service experience.
  • Ability to improve systems, solve problems, and execute hands-on operational work.
  • Strong organizational and operational-structure skills.
  • Ability to use data and dashboards to coach, plan, and improve performance.
  • Strong communication, training, listening, and team-motivation abilities.
  • Passion for interior design, retail innovation, and hospitality.
Responsibilities
  • Lead day-to-day store operations, including scheduling, team coordination, floor-set updates, and maintaining a high standard of store presentation.
  • Manage inventory accurately and coordinate shipments and transfers, vendor oversight, and budget awareness.
  • Build, refine, and enforce simple, effective standard operating procedures that support smooth, consistent, and scalable store operations.
  • Track, analyze, and report sales and performance metrics, turning insights into actions that improve conversion, average transaction value, and overall results.
  • Drive sales performance through floor leadership, effective coverage, active selling behaviors, and a customer-first mindset across the team.
  • Deliver an elevated and consistent customer experience that is welcoming, personalized, and aligned with the company’s brand promise.
  • Recruit, develop, and motivate a high-performing team by providing ongoing coaching, constructive feedback, and clear development paths.

Cozey is a direct-to-consumer furniture brand from Montreal that sells modular sofas delivered in a box. Its sofas are designed for tool-free assembly and easy reconfiguration, allowing customers to add modules to expand or rearrange their seating as needed. The product works by shipping modular pieces quickly and free of charge, with simple setup and customer-focused service to help with any needs. Cozey differentiates itself from competitors through its emphasis on modular, customizable furniture that fits urban living spaces, a seamless box-to-sofa experience, strong customer service, and rapid, free shipping within Canada. The company’s goal is to simplify the furniture buying process, offer convenient and adaptable living solutions, expand its product line and physical presence (including a planned Toronto store), and raise capital to fuel growth while revitalizing the Canadian modular furniture market.

Company Size

51-200

Company Stage

Early VC

Total Funding

$12M

Headquarters

Montreal, Canada

Founded

2020

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Simplify Jobs

Simplify's Take

What believers are saying

  • Cozey launched Australia e-commerce in April 2026, extending growth beyond North America.
  • Cozey shipped Bedroom Collection in January 2026, adding beds, mattresses, and bedding.
  • Cozey opened Venice Beach April 8, 2026, testing another permanent U.S. market.

What critics are saying

  • Evan Clabots Design sued Cozey in New York on March 30, 2026.
  • Retail expansion into Montreal, New York, and Chicago strains cash before the planned $25 million raise closes.
  • A failed U.S. retail pivot traps Cozey as an online sofa brand with rising acquisition costs.

What makes Cozey unique

  • Cozey’s tool-free modular sofas reconfigure with add-on modules, unlike static couches.
  • Cozey pairs e-commerce with showrooms in Toronto, Vancouver, Calgary, Los Angeles, and Sydney.
  • La Caisse backed Cozey with $10 million and governance support in 2024.

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Benefits

Paid Vacation

Quarterly incentive Bonus program

Comprehensive benefits package

Dynamic and inclusive work culture

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

5%

2 year growth

5%
Inside Retail
Apr 30th, 2026
Canadian furniture brand Cozey makes 'natural' move to Australia.

Canadian furniture brand Cozey makes 'natural' move to Australia. Canadian furniture brand Cozey has launched in Australia, with the company's CEO calling it the "natural next step". Starting life in 2020 as a digital-only brand, Cozey has grown from its Montreal base to three countries. It first opened a permanent flagship in Toronto in 2023, before entering the US with a Los Angeles pop-up store. Its online-only Australian operation will be based in Sydney. Now home to more than 300 employees, Cozey said it has been "delivering high double-digit year-on-year growth, and even faster acceleration in the US". A large part of this growth has been driven by its founder and CEO, Fred Aube, who followed the "mattress in a box" trend and applied it to sofas. "Our ambition has always been to become the world's leading home brand, one that people genuinely love living with," Aube said. "Australia is a design-conscious, quality-driven market, and bringing Cozey here feels like a natural next chapter. We're not just launching a product range. We're opening a home of possibilities." In January 2025, Aube told Axios that Cozey is already exceeding US$100 million in revenue, as he sought to raise US$25 million to fund the start-up.

La Caisse
Apr 7th, 2026
Cozey: innovation without borders.

Cozey: innovation without borders. La Caisse in Québec Montréal, April 7, 2026 At Cozey, ambition is expressed in many ways: innovative design, a revamped distribution network and international expansion. Founded in 2020 and based in Québec, the company specializes in furniture design and manufacturing. With steady growth, and driven by a clear ambition, Cozey strives to meet the needs of consumers looking for modern, made-to-measure furniture. The company is known for its resolutely international approach. Founding President Frédéric Aubé, explains how La Caisse has helped structure the company's strong growth. Trust as a pillar of collaboration. With a degree in finance and economics from McGill University, Frédéric launched his career at Tonus Capital, a Montréal investment fund. But in the middle of the pandemic - while he was still a student - he founded Cozey. It was a simple yet promising idea: a solid sofa with a minimalist design, competitively priced, easy to assemble and deliverable by courier. He quickly put together a team. He turned to one of his mentors, Dominic Létourneau. After mulling things over for a few months, Dominic signed on as a partner, becoming the company's first employee. Through the mid-market company offering, La Caisse teamed up with Cozey nearly two years after its launch. At that time, the company was at a turning point: it needed a financial partner with a far-reaching vision, able to provide long-term support. La Caisse's patient capital model was a natural fit. In addition to a $10 million investment, La Caisse supported Cozey in updating its governance and management practices. At first, the company did not have a Board of Directors, but La Caisse helped it set one up. The Board is made up of experienced directors supportive of management's strategic reflections, particularly in the areas of logistics and marketing. "I was looking for a strategic partner that would respect our autonomy. La Caisse is there to support us when required, but gives us the space we need to move forward. This approach fosters our growth as well as establishing ourselves as a serious player." - Frédéric Aubé, president and founder of Cozey A well designed and well-executed business model. When selecting a new location, Cozey leaves nothing to chance. Various criteria are taken into consideration, including demographics, language, regulatory frameworks and consumer patterns. If a market looks promising, a pop-up store is set up for six to nine months so consumers have a chance to see, touch and try out the products. Those efforts are supported by digital marketing, social media and collaborations with influencers. If the response is favourable, a permanent store is opened. Today, Cozey currently has around 300 employees across Canada and the United States, as well as six distribution centres, and will have six stores by the end of the year. This summer, the company will open a store in Montréal, where a number of new products will be on offer, including a collection of beds. The benefits of networking. In addition to providing financial support, La Caisse serves as a catalyst for making connections within its business ecosystem. For Cozey, these introductions open new doors, fast-track certain decisions and strengthen strategic links across Canada and around the world. Concrete support to expand the Cozey brand "In our U.S. expansion, we are working with another portfolio company while benefiting from strategic business relationships in Mexico, where we launched our manufacturing operations in late 2023. Having access to a solid network is a real growth driver for us." - Frédéric Aubé, president and founder of Cozey Going international step-by-step. Cozey's international expansion began in June with the launch of its U.S. site and the opening of an East Coast distribution centre in New Jersey. Today, the U.S. market accounts for nearly 40% of the company's revenues. Cozey's expansion is a step-by-step process, following a clearly defined road map. In April 2026, Cozey plans to enter the market in Sydney, Australia. The U.K. is among the company's priorities for 2027, followed by certain European markets in 2028. Asia is in the company's sights for 2030. "My long-term ambition is for Cozey to become an international ambassador for Québec - like IKEA is for Sweden! We're ambitious and motivated, and we have a promising timeline." - Frédéric Aubé, president and founder of Cozey Capital. Expertise. Network. Providing Québec mid-market companies with the means to achieve their ambitions Our offer to mid-market companies provides access to financing and support for companies with strong growth potential to propel them to the next stage in their growth.

PR Newswire
Apr 2nd, 2026
Cozey opens Venice Beach pop-up store as part of North American retail expansion

Cozey, a North American furniture company, is opening a pop-up store in Los Angeles' Venice Beach neighbourhood on 8 April. The 5,000-square-foot showroom on Abbot Kinney Boulevard will operate through December 2026, featuring the company's modular sofas, washable rugs and outdoor collection. The opening follows successful retail experiences on the East Coast and marks Cozey's expansion into its second-largest US market. Since launching US e-commerce in late 2023, the company has learned that physical presence is crucial for customers, according to CEO Frédéric Aubé. Cozey plans additional permanent stores in Montreal and New York in 2026, following successful pop-up runs. The company also intends to launch in Australia later this year, expanding its international footprint beyond North America.

HCG Media
Feb 26th, 2026
Cozey expands outdoor offerings with new collection

Cozey expands outdoor offerings with new collection. February 26, 2026 Jennifer Bringle is editor-in-chief of Casual News Now and has... Canadian furniture brand Cozey has launched a new modular outdoor seating collection designed to seamlessly adapt to multiple spaces and occasions. The Shinuk modular outdoor seating collection features four components - an armless seat, a corner seat, an ottoman and a coffee table - that can be arranged in a variety of layouts. A universal arm attaches to either side of seating, and the coffee table can serve as a central or end table. Shinuk comes in two weatherproof wicker finishes, Sand Dune and Sage Brush, with cushion cover fabrics in Shoreline, Fern and Patio. Seats and ottomans include integrated waterproof storage with removable inserts, and the coffee table also provides additional hidden storage. The cushion covers are removable and machine-washable for easy maintenance. A two-seater in the Shinuk collection retails starting at $1,600. The collection is available at Cozey's Canadian retail outlets in Calgary, Vancouver and Toronto, with a fourth location slated to open soon in Montreal. Jennifer Bringle is editor-in-chief of Casual News Now and has covered the home furnishings industry for nearly a decade, previously as editor of Casual Living and Kids Today magazines, and managing editor of Designers Today. She also is a contributor to Home News Now. Her work also has appeared in Good Housekeeping, Glamour, The Washington Post, Business Insider, Women's Wear Daily and the Sourcing Journal, among other outlets.

Home Furnishings Business
Jun 17th, 2024
Cozey Introduces Neptune Sofa with Versatility and Comfort

Cozey, maker of home living and furniture solutions, announces the launch of its latest product, The Neptune Sofa.