ServiceNow Platform Support Specialist
Pure Storage
ServiceNow Platform Support Specialist
Pure Storage
Delivers all-flash storage hardware and services
Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As a ServiceNow Platform Support Specialist, you will ensure the seamless performance, reliability, and continuous improvement of Everpure’s enterprise ServiceNow ecosystem. You will own the technical resolution of complex L2 incidents and deliver essential run-the-business enhancements that keep our global operations moving at speed. Collaborating closely with cross-functional IT groups, business stakeholders, and core engineering squads, this role serves as the critical bridge between frontline support and long-term platform evolution.
WHAT YOU'LL DO
Deliver End-to-End L2 Resolution: Drive prompt investigation, troubleshooting, and end-to-end resolution of escalated incidents across ServiceNow modules (including ITSM, HRSD, CMDB, and CSM) and critical enterprise integrations (such as Workday and SAP) to maximize platform uptime and user satisfaction.
Ship Run-the-Business Enhancements: Develop, configure, and release high-impact platform enhancements and keep-the-lights-on updates within our agile scrum framework, aligning continuous delivery to organizational standards.
Proactive Problem & Trend Analysis: Analyze recurring platform incidents and operational data to pinpoint root causes, partnering with L3 engineering teams to eliminate bottlenecks, strengthen platform health, and drive preventative solutions.
Knowledge Enablement & Process Optimization: Partner with cross-functional teams during project handoffs to author clear technical guides, knowledge base articles, and operational SOPs that elevate first-contact resolution for tier-one support.
Operational Readiness & Critical Response: Participate in scheduled on-call rotations to rapidly mitigate critical, business-impacting operational incidents outside standard hours.
WHAT YOU BRING
ServiceNow Administration & Platform Expertise: Certified System Administrator (CSA) credential with proven proficiency in configuring core ServiceNow workflows, managing platform security, building custom reporting dashboards, and maintaining enterprise system health.
Technical Diagnostics & Integration Acumen: Strong technical troubleshooting capabilities with the ability to read and analyze JavaScript, evaluate enterprise APIs, and identify issues spanning system integrations and data workflows.
Collaborative & Structured Problem-Solving: Demonstrated skill in applying structured diagnostic frameworks (such as root-cause analysis) in agile environments, combined with clear, empathetic communication when translating technical solutions to business partners.
Workplace Presence: We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.
WHAT YOU CAN EXPECT FROM US:
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
Delivers all-flash storage hardware and services
Pure Storage provides data storage solutions including all-flash storage arrays, cloud storage, hybrid cloud, and data protection services. Its products work by using flash memory to deliver fast data access, with Evergreen One offering a subscription-based, continuous update and maintenance model that keeps hardware and software up to date without replacing hardware. The company differentiates itself from competitors through a focus on high-performance all-flash storage, scalable data management, and a subscription-based Evergreen model that sustains ongoing software/firmware updates. Its goal is to help businesses manage, protect, and access their data efficiently at scale with sustainable, environmentally friendly storage solutions.
Explore more opportunities at Pure Storage