Valley Medical Center & Clinics

Nonprofit hospital network providing comprehensive care

Revenue Cycle Education and Training Specialist

Corporate & Technical TrainingUpdated on Nov 12

Full-timeRenton, WA, USA$32.39 - $46.96 /hrIn-person

About the Job

Requirements

A bachelor's degree in Healthcare Administration, Education, Adult Learning, Instructional Design, or a related field is required; an equivalent combination of education and experience may be considered in lieu of a degree.
At least three years of relevant hospital and/or professional revenue cycle experience, including two years in training, education, or staff development, is required.
Experience developing and delivering healthcare training programs and materials is required.
Experience in EPIC is required.
Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Visio, and Outlook, is required.
Knowledge of adult learning theory to design, implement, and continuously improve curriculum and training initiatives is required.
Ability to tailor educational approaches to diverse audiences, use multiple teaching methodologies, and facilitate change through clear communication, coaching, and learner engagement is required.
Process management skills and the ability to contribute to developing and implementing curriculum and workflows are required.
Organizational and self-management skills, including the ability to prioritize, multitask, and manage multiple projects in a fast-paced, deadline-driven environment, are required.
Ability to collaborate and work in a multidisciplinary team environment is required.
Presentation and facilitation skills for classroom and one-to-one or at-the-elbow training are required.
Strong written communication skills for developing standard operating procedures and job aids are required.
Data literacy and the ability to use quality assurance and productivity metrics to identify training gaps are required.
The ability to exercise sound judgment and discretion and remain decisive under pressure is required.

Responsibilities

Develop, coordinate, and deliver education and training programs that support the knowledge, skills, and performance of Revenue Cycle staff.
Ensure employees are proficient in Revenue Cycle processes.
Develop ongoing training resources that support workflows, regulatory requirements, operational standards, policies, and procedures, and contribute to positive patient experience outcomes.
In partnership with department leadership, conduct quality assurance and competency assessments.
Identify staff educational and training needs and deliver targeted education to promote consistency, regulatory compliance, operational excellence, and optimal financial performance.
Serve as a resource by providing guidance and feedback to support staff training, competency, and application of established practices.

Job Description

The Revenue Cycle Education & Training Specialist develops, coordinates, and delivers education and training programs that support the knowledge, skills, and performance of Revenue Cycle staff. This role is responsible for ensuring employees are proficient in Revenue Cycle processes and develops ongoing training resources that support workflows, regulatory requirements, operational standards, policies and procedures, and contributes to positive patient experience outcomes. In partnership with department leadership, the Specialist conducts quality assurance and competency assessments, identifies staff educational and training needs, delivers targeted education to promote consistency, regulatory compliance, operational excellence, and optimal financial performance. The Specialist serves as a resource, providing guidance and feedback to support staff training, competency, and application of established practices.

Qualifications

Prerequisites

Bachelor’s degree in Healthcare Administration, Education, Adult Learning and/or Instructional Design or a related field required. Equivalent combination of education and experience may be considered in lieu of degree.
Minimum three (3) years’ relevant hospital and/or professional revenue cycle experience, including two (2) years in training, education, or staff development; experience developing and delivering healthcare training programs and materials required.
Experience in EPIC required.
Proficient in various computer applications, including Microsoft Office, Excel, Word, PowerPoint, Visio, and Outlook.

General Qualifications

Knowledge of adult learning theory to design, implement, and continuously improve curriculum and training initiatives. Effectively tailors educational approaches to diverse audiences, utilizes multiple teaching methodologies, and facilitates change through clear communication, coaching, and learner engagement.
Demonstrate effective process management skills and contribute to the development and implementation of curriculum and workflows.
Demonstrate a commitment to excellent customer service, exercise sound judgment with discretion, remain decisive under pressure, and consistently maintain a positive and professional demeanor.
Exceptional organizational and self-management skills, with the ability to prioritize, multitask, and manage multiple projects effectively in a fast-paced, deadline-driven environment.
Ability to collaborate and work in a multidisciplinary team environment.
Demonstrate strong presentation/facilitation skills for both classroom and 1:1/at-the-elbow training.
Demonstrate strong written communication for SOP and job aid development.
Demonstrate data literacy with ability to use QA/productivity metrics to identify training gaps.

Additional Information

Build your future with Valley Medical Center & Clinics! Join a team that values its people and offers excellent benefits and opportunities to grow.

Medical, dental, and vision insurance
Retirement plan with employer contributions
Generous paid time off, including vacation, sick leave, and holidays
Life and disability insurance
Flexible spending accounts
Employee wellness and assistance programs

Equal Employment Opportunity

Valley Medical Center & Clinics is committed to equal employment opportunity (EEO) and nondiscrimination in all aspects of employment and participation in its programs.

We do not provide sponsorship opportunities at this time.

Valley Medical Center & Clinics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Compensation: 32.39 to 46.96 (USD) (HOURLY)

About the Company

Valley Medical Center & Clinics

Nonprofit hospital network providing comprehensive care

Valley Medical Center is a nonprofit health system with a hospital and more than 40 clinics across South King County, offering medical, surgical and 24-hour emergency care as a Level III Trauma Center. Services span many specialties, including joint replacement, orthopedics, neuroscience, stroke, spine, childbirth and neonatal care, heart and vascular care, and cancer treatment. The center uses its hospital and clinic network to deliver coordinated, patient-centered care through a team of skilled clinicians across multiple disciplines. Unlike many competitors, it stands out as the largest nonprofit provider in the region between Seattle and Tacoma and functions as a regional resource with a broad range of specialty services. Its goal is to provide accessible, comprehensive medical care to improve health outcomes and serve the community throughout South King County.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Grove City, OH
Founded: 1947

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