Senior Manager

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

$136,000.00 - $176,000.00

What’s the role?
We're hiring an experienced and strategic Senior Manager to lead our newly established Merchant Risk Vertical within the Risk and Fraud team. This critical role will focus on seller credit risk. You'll be responsible for building and leading the pillar that assesses the credit risk of our sellers.

This is a unique opportunity to build a new domain within a high-impact team, directly contributing to the financial health and sustainability of Etsy's marketplace. Your work will not only involve developing and implementing strategies to identify and mitigate financial losses from sellers who may struggle to meet their financial obligations, but also to help these sellers remediate their accounts and, when possible, support their continued growth.

This is a full-time position reporting to the Senior Director, Risk & Fraud. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our  work modes and workplace safety policies here.

What’s this team like at Etsy?

The Trust & Safety organization at Etsy is dedicated to fostering a secure and trustworthy environment for our global community. Within Trust & Safety, the Risk and Fraud team is at the forefront of identifying, mitigating, and preventing various forms of risk that could impact our platform.

What does the day-to-day look like?

• Strategy & Vision: Define and execute the overall strategy for identifying, assessing, and mitigating credit risk for Etsy merchants. Develop a comprehensive roadmap for the Merchant Risk Vertical, aligning with broader Trust & Safety and company objectives.

• Team Leadership & Development: Lead, mentor, and grow a team of risk analysts. Foster a culture of continuous learning, innovation, and collaboration within the team. Responsible for performance management, career development, and hiring for the Merchant Risk Vertical.

• Risk Identification & Assessment: Develop and implement sophisticated models, tools, and processes to identify merchants at risk of non-payment. This includes leveraging data analytics, behavioral patterns, and financial indicators to proactively assess creditworthiness and predict potential losses.

• Mitigation & Recovery Strategies: Design and implement effective strategies to mitigate credit risk exposure and minimize financial losses. This may include, but is not limited to, developing tailored interventions, payment plan options, or other preventative measures for at-risk merchants. Collaborate with internal teams on potential recovery efforts.

• Policy & Process Development: Establish clear policies, procedures, and guidelines for managing seller credit risk. Ensure compliance with internal standards and external regulations.

• Cross-Functional Collaboration: Partner closely with other teams within Trust & Safety (e.g., Fraud, Account Integrity and Security), Product, Engineering, Analytics, Legal, Finance, and Seller Support to ensure a holistic approach to risk management and a seamless merchant experience.

• Performance Monitoring & Reporting: Define key performance indicators (KPIs) for credit risk, monitor performance, and provide regular reporting to leadership on risk exposure, mitigation effectiveness, and financial impact.

• Innovation & Continuous Improvement: Stay abreast of industry best practices, emerging trends in credit risk management, and new technologies. Continuously seek opportunities to optimize processes, improve models, and enhance the overall effectiveness of the Credit Risk Vertical.

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 6+ years of experience in credit risk management, financial risk analysis, or a related field, with a significant portion in a leadership role.

• 3+ years of experience managing and mentoring a team of risk professionals.

• Demonstrated experience in developing and implementing credit risk strategies and models.

• Proficiency in SQL, Python, R, or other data analysis tools preferred.

• Experience with risk management platforms and data visualization tools (e.g., Looker).

• Strong understanding of e-commerce business models and merchant-side operations is a plus.

• You are a seasoned leader with a strong background in credit risk management, ideally within an e-commerce, fintech, or online marketplace environment.

• You possess a deep understanding of credit scoring, risk modeling, and loss prevention strategies.

• You are data-driven and analytical, comfortable with complex datasets and quantitative analysis to drive informed decision-making.

• You are a strategic thinker who can translate complex problems into actionable plans and execute effectively.

• You are an exceptional communicator, able to articulate complex risk concepts to both technical and non-technical audiences.

• You have a proven track record of building, leading, and developing high-performing teams.

• You are passionate about creating a fair and trustworthy environment for small businesses and understand the unique challenges faced by merchants.

Additional Information
 

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.