AutoZone

Retailer and distributor of auto parts

Sales Representative

Retail SalesPosted on Nov 13

Full-timeHermosillo, Sonora, MexicoNo salary listedIn-person

About the Job

Requirements

Completed high school education.
Prior experience as a stocker, cashier, or general helper.
Previous customer service experience is desirable.

Responsibilities

Support store-floor operational activities by following the established processes for sales, merchandise stocking, and customer service, contributing to operational and commercial store indicators.
Stock merchandise on the sales floor, overstock areas, and trucks in accordance with stocking guidelines.
Execute planograms correctly.
Scan merchandise to complete counts.
Face and label merchandise to classify it, participate in opening and closing tasks, and clean the sales floor to ensure correct product organization and store presentation.
Assist customers by answering questions about product location, product information, function, and price; support counter sales and answer customer calls about products or orders.
Process cash and card transactions and returns according to checkout policies to complete sales transactions effectively.

Desired Qualifications

Previous customer service experience.

Proporcionar soporte en las actividades operativas de piso en tienda mediante el cumplimiento de procesos operativos correspondientes a ventas, acomodo de mercancía y servicio al cliente establecidos por AutoZone colaborando con un adecuado cumplimiento para poder lograr el cumplimiento de indicadores operativos y comerciales de la tienda asignada.

Preparatoria terminada
Experiencia previa como almacenista, cajero o ayudante general.
Deseable experiencia previa en atención al cliente.

Realizar el acomodo de mercancía en piso de ventas, excedente de producto y camión cumpliendo con los lineamientos correspondientes al acomodo.
Realizar la ejecución de planogramas correctos;
Escanear la mercancía para cumplir con los conteos;
Realizar el correcto “fronteo” y etiquetado para clasificar la mercancía y participar en tareas de apertura y cierre además de actividades de limpieza en piso de ventas para lograr una correcta ejecución de acomodo de producto y presentación de la tienda.
Realizar el proceso de atención a clientes aclarando dudas correspondientes a ubicación, información específica de tipo de producto, función y precio para poder lograr brindar un servicio excelente que se vea reflejado en el cierre de ventas en mostrador y atender vía telefónica llamadas de clientes para aclaración de dudas correspondientes a algún producto en específico o pedidos.
Ejecutar de forma correcta las actividades de transacción en caja con dinero en efectivo o tarjetas, procesamiento de devoluciones cumpliendo con la política de cobro en caja para lograr una efectiva ejecución de cobro y transacción de cierre de ventas.

About the Company

AutoZone

Retailer and distributor of auto parts

AutoZone is a large retailer and distributor of automotive parts and accessories for both DIY customers and professional service shops (DIFM). Its products include hard parts, maintenance items, and related accessories, sold through thousands of brick-and-mortar stores and online. The way it works is simple: AutoZone buys parts from manufacturers and distributors and then sells them to customers at a markup, offering knowledgeable staff and a wide selection to help people diagnose and fix vehicle issues. It differentiates itself through its extensive physical footprint, broad product catalog, and focus on convenient, helpful customer service for both individual car owners and commercial customers, making it easier to find parts in-store or online. AutoZone’s goal is to be the primary, dependable source for automotive replacements and maintenance needs, helping customers complete repairs efficiently by providing ready access to parts and expert guidance.

Company size: 10,001+
Company stage: IPO
Headquarters: Memphis, TN
Founded: 1979

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