Key Account Manager - Pulp & Paper

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visitwww.solenis.com or follow us on social media.

We are seeking a highly skilled Key Account Manager to support our industrial water treatment customers in the Little Rock, Arkansas region. This role is responsible for managing technical programs, optimizing system performance, and driving commercial growth across a diverse base of industrial customers. You will serve as the primary technical advisor and relationship manager, ensuring program excellence in cooling, boiler, Influent, and wastewater treatment systems while delivering strong value to customers and expanding Solenis’ presence in the region.

PRIMARY ROLE:

• Expand market penetration for assigned region or customers in the Pulp & Paper and Water industry. Identify new customers and opportunities within region and grow business while reinforcing Solenis brand.
• Manages a base of business ranges from very little to large base. A Sales Professional must have a defined territory or industry where they have sufficient opportunity to capture competitively held business; and assigned an aggressive and achievable revenue growth target.

RESPONSIBILITIES:

• Technical Program Management
• Conduct routine testing, monitoring, and troubleshooting of cooling tower, boiler, and water/wastewater treatment systems
• Diagnose and correct issues involving feed pumps, controllers, valves, analyzers, and monitoring devices
• Perform audits, performance reviews, corrosion monitoring, system surveys, and root cause analyses
• Recommend program adjustments to improve reliability, efficiency, compliance, and cost‑effectiveness
• Maintain accurate service documentation, reports, and treatment records

CUSTOMER SUPPORT & RELATIONSHIP DEVELOPMENT:

• Serve as the on‑site technical partner and trusted advisor for industrial clients
• Build strong relationships with operations, maintenance, engineering, reliability, and procurement teams
• Present technical reports, KPIs, business reviews, and optimization proposals
• Respond to operational concerns and develop corrective action plans to support customer goals
• Reinforce Solenis’ value through consistent engagement and results‑focused support

COMMERCIAL & ACCOUNT OWNERSHIP:

• Manage revenue, pricing execution, and contract performance for assigned accounts
• Identify, qualify, and secure new business and program upgrades within the customer base
• Collaborate with internal Solenis teams to ensure seamless delivery, on‑time product supply, and high service quality
• Support inventory management and coordinate chemical deliveries and on‑site logistics
• Execute account plans to achieve growth, margin targets, and long‑term customer retention

SAFETY & REGULATORY COMPLIANCE:

• Promote and adhere to Solenis’ safety culture at all customer sites
• Follow plant‑specific safety protocols including contractor onboarding, LOTO, PPE requirements, and site entry procedures
• Ensure treatment programs comply with environmental and operational regulations

KEY ACCOUNTABILITIES:

• Develops business development strategies and creates annual business development plans for relevant area to reach required business objectives and revenue.
• Works closely with extended commercial team (ie Corporate Accounts, Regional Marketing, Pricing, and Applications) to understand business requirements and market needs.
• Sell new business and new applications in your territory. Develop and implement sales plans on new opportunities including documenting ROI and value delivery.
• Establish, maintain and prioritize an accurate and current sales funnel in SFDC. Manage profitability of the account (pump settings, pricing, and accounts receivable). Review territory applications and processes/procedures for safety improvements
• Achieve customer satisfaction resulting in optimal retention of existing business and growth of new business

QUALIFICATIONS:

• Bachelor’s degree in Chemical Engineering, Chemistry, Environmental Engineering, Mechanical Engineering, or related field (equivalent experience considered)
• At least 3 years of industrial water treatment experience involving cooling, boiler, or water/wastewater systems
• Strong mechanical aptitude and hands‑on troubleshooting capability
• Demonstrated ability to build and maintain strong industrial customer relationships
• Excellent written and verbal communication skills, including technical reporting
• Valid driver’s license and clean driving record

PREFERRED:

• Experience supporting industrial customers in Arkansas, the Mid‑South, or surrounding regions
• Background working with manufacturing plants, utilities, chemical operations, or food/beverage facilities
• Familiarity with customer safety programs and industrial work environments

WHAT WE OFFER:

• Continuous professional development with many opportunities for growth!

• Recharge with 3 weeks of vacation, additional floating holidays & sick time

• Competitive Base Salary, Incentive Plan and Annual Merit Increases 

• 401(k) w/ match

• Company Vehicle, Laptop, Phone

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We understand that candidates will not meet every single desired qualification.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at [email protected]

The expected compensation range for this position is between $88,850.00 and $130,317.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.