National Medical Director

Job Description

The National Medical Director is a key leader on the Catasys medical team, reporting to the SVP and Chief Medical Officer.  This exciting position is primarily an externally facing role, responsible for demonstrating the unique value of Catasys clinical product and services to the client, influencing the acquisition of new accounts and the retention and expansion of existing accounts.  The National Medical Director works closely with the sales and client partnership teams, cultivating and deepening client partnerships for growth; and with the marketing team, sharing insights and expertise into the healthcare and business market.  The NMD is an expert who can speak credibly to client medical leaders about the clinical benefit of the program. Stemming from a passion for our clinical services and knowledge of the significance of behavior change to overall health, the NMD represents Catasys authentically and with conviction.  

Internally, the NMD collaborates across business areas to support divisions including the care community and digital technology. The NMD serves the special population of patient-members by supporting the CMO in executing on strategy, measuring outcomes and improving our clinical services, providing innovation and clinical excellence. 

The role will require a combination of strong presentation and communication skills, deep behavioral health and chronic disease knowledge, the ability to form and leverage health plan and enterprise C-level relationships and account management process. The ideal candidate must also possess high integrity and serves with respect, humility and confidence. Catasys is a mission-driven company, committed to improve and save as many lives as possible. Our programs significantly reduce medical expense for health plan partners.  

The successful candidate will develop and deliver targeted product-related clinical sales messaging and form relationships with prospective and current customers that promote the Company’s products and services.  Candidates should be prepared for up to 50% travel. 

ESSENTIAL FUNCTIONS OF THE ROLE

There are 4 core areas of focus for this role. They include: 

CLIENT SUCCESS  *  BRAND SUCCESS  *  SUBJECT MATTER EXPERTISE * ORGANIZATIONAL SUCCESS

Develop and deliver product-related clinical sales messaging and form relationships with prospective and current customers that promote the Company’s products and services.  Create new C level relationships for growth and expansion, with proactive outreach to stakeholders and strong presence in the customer market.  Demonstrate keen interest in helping customers solve problems in our segment, that improve care and lower cost, and respect for the customer.    

Support Sales and Account Management teams to develop relationships, messaging and insights that drive customer investments in behavior change interventions. Design customer presentations that explain the product and services in the context that the customer sees as value-added

• The National Medical Director with be the voice of our programs acting as the subject matter expert for the benefits of our programs. This includes the following: 
  • Publicity – conduct presentations at trade shows, participate in interviews, release short media statements as the medical expert and other similar activities
  • Support Sales and Account Management teams to develop relationships, messaging and insights that drive customer investments in behavior change interventions. 
  • Provide effective presentations to customers and potential customers on the Company’s clinical capabilities across the behavioral health continuum based on the company’s clinical value proposition. 
  • Ensure that appropriate entries are made in the CRM and keep sales and account management teams abreast of customer communications and key developments. 
  • Design and present messaging for stakeholders beyond health plan partners, such provider groups, benefits consultants and employers. 
  • Develop, maintain, and document strong working relationships with customers to add value to the account relationship through clinical analysis, education, and presence. 
  • Demonstrate an understanding of health plan industry, plan structures and products, key personnel and pain points. Proactively reach out to clinical stakeholders, outside of the meeting structure, at least 3x per year. 
  • Communicate effectively by providing both written information and verbal presentations in servicing accounts, as well as contributing to various interdepartmental projects. 
  • Provide expert support as needed through project facilitation, conducting meetings, attending client prep meetings, and other contributions of clinical expertise.
  • Demonstrate a deep understanding of product vision, and how the company competes against other products and competitors in the healthcare ecosystem. 
  • Understand the current health care environment and the Company’s position on health care issues.  Assist the Chief Medical Officer in the development of those positions. 
  • Lead ancillary meetings and participate as a board member of friendly p.c.’s and other entities to ensure company’s compliance with corporate practice of medicine.   
  • Understand and apply privacy regulations and adhere to compliance requirements. 

• Develop a deep understanding of product delivery and work cross-functionally to optimize clinical product performance to maximize growth. 
  • Serve as subject matter expert for the complex intersection of chronic medical disease and behavioral health conditions 
  • Provide and interpret customer-specific and company-wide data using BI tools to facilitate optimal interventions that drive clinical and financial results.   
  • Serve as a clinical liaison between clinical operations and customers—proactively identify areas for improvement and function as the clinical voice of the customer to internal stakeholders. 

• Demonstrate outcomes. Test solutions, run clinical experimentation and studies.  This could include reviewing data, developing studies for real world evidence.
• Work cross-functionally to optimize clinical product performance to maximize growth. 

• Support and contribute to various interdepartmental projects as requested by the CMO. Provide expert support as needed through project facilitation, conducting meetings, and other contributions of clinical expertise. 

• May oversee members of the medical team

Qualifications

• 1+ years of medical leadership in health plan or provider side, managing teams, with responsibility for value-based care (population health, cost management)
• 3+ years of direct patient care in clinical practice
• Strong record and competency with public speaking engagements
• Direct experience with managed care organizations including familiarity with structure, roles, medical management priorities, CM and UM.
• Direct experience with managed care organizations including familiarity with structure, roles, medical management priorities, CM and UM.
• Clinical research experience/knowledge of study design and methods

• The NMD position requires high business and clinical acumen, flexibility, superior communication skills, and the ability to build strong relationships and provide solutions. 

• Microsoft Office (PowerPoint, Outlook, Excel, Word)

Additional Information

All your information will be kept confidential according to EEO guidelines.