Home Support Coordinator

Home Support Coordinator, Utilities 

Location: Phoenix, AZ (Tempe office)
Schedule: Full-time, in-office

About Opendoor

At Opendoor, we’re on a mission to simplify the process of buying and selling homes by making it easier, faster, and more cost-effective for our customers.We operate in a high-velocity, metrics-driven environment where quality, speed, and cost all matter, and we continuously improve the systems and processes that power our operations.

About the role

The Operations Associate will be a key operator in our Central Operations ecosystem, owning day-to-day execution and continuous improvement across multiple medium-sized initiatives at once.You will learn our tools and workflows quickly, optimize processes and systems at the lowest sustainable cost basis, and ensure work is delivered on time with high accuracy. This role is ideal for a self-starter who is comfortable in the details, enjoys working with data, and can pivot seamlessly as priorities shift.

What you’ll do

• Own end-to-end execution for a portfolio of medium-sized operational workstreams, keeping each on track against clear SLAs, milestones, and deadlines.

• Map, document, and continuously improve processes to reduce cycle time, error rates, and unit cost while maintaining or raising quality.

• Build, maintain, and refine trackers and dashboards in Google Sheets to monitor speed, accuracy, volume, and cost metrics; surface trends and recommend changes based on data.

• Use tools such as Atlassian (Jira/Confluence), Salesforce, and internal systems to manage work intake, ticket routing, and status updates across teams.

• Apply AI tools (e.g., ChatGPT, Claude, Gemini, Copilot) to draft SOPs, summarize complex cases, generate analyses, and automate repetitive tasks wherever possible.

• Partner with Accounts Payable and Finance to support invoice processing, reconciliations, spend tracking, and vendor issue resolution; flag anomalies and help drive down cost per transaction.

• Support partnership efforts by helping evaluate and onboard vendors/partners, track performance and SLAs, and coordinate the operational side of new or expanded partnerships.

• Compile, analyze, and communicate quantitative and qualitative metrics on speed, accuracy, and cost for your programs; contribute to root-cause analysis and continuous improvement plans.\

• Create and maintain clear, current documentation (process maps, SOPs, playbooks, runbooks) so others can execute consistently and at scale.

Skills & experience

• 2+ years of experience in operations, business operations, strategy & operations, or a similar execution-focused role in a tech-enabled, services, or financial operations environment.

• Demonstrated history of improving a process using data (e.g., building a tracker, tightening SLAs, reducing error rates, or lowering cost per transaction).

• Strong proficiency in Google Sheets or Excel (e.g., pivot tables, lookup functions, filters) and comfort working with large data sets to drive decisions.

• Experience working with productivity and workflow tools such as Atlassian (Jira/Confluence), Salesforce, or similar CRM/case-management platforms.

• Hands-on experience using AI tools in your day-to-day work (for example: creating prompts, building small automations or copilots, or using AI to summarize, QA, or generate content).

• Proven ability to manage multiple medium-sized initiatives at once, prioritize effectively, and consistently hit deadlines in a fast-paced, ambiguous environment.

• Excellent written and verbal communication skills; able to translate complex operational issues into clear, concise updates for stakeholders.

• Must be able to work from Opendoor’s Phoenix office (PHX) on a full-time, in-office basis.

Preferred qualifications

• Experience in residential real estate, proptech, or adjacent industries (e.g., title/escrow, mortgage, home services).

• Experience in Accounts Payable, invoice processing, or financial operations supporting high-volume transactions.

• Experience brokering or supporting partnership/vendor deals, including tracking performance, pricing, and compliance against agreed terms.

• Familiarity with basic KPI design and reporting (e.g., SLA adherence, turnaround time, error rate, cost per unit) and/or comfort using BI tools in addition to Sheets.

• Exposure to process-improvement methodologies (Lean, Six Sigma, continuous improvement) and enthusiasm for building scalable, AI-first workflows.

Compensation:

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay for this position is $65,000 annually. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific hourly range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.