Product Operations Associate

Location: Los Angeles or New York

Genies is an avatar technology company powering the next era of interactive digital identity through AI companions. With the Avatar Framework and intuitive creation tools, Genies enables developers, talent, and creators to generate and deploy game-ready AI companions. The company’s technology stack supports full customization, AI-generated fashion and props, and seamless integration of user-generated content (UGC). Backed by investors including Bob Iger, Silver Lake, BOND, and NEA, Genies’ mission is to become the visual and interactive layer for the LLM-powered internet.

Genies is looking for a Product Operations Associate to join our growing Product team and help operationalize the future of Smart Avatars. This role is critical to the success of our AI Avatar initiatives: you’ll work closely with Product Managers, Engineers, Designers, and external IP partners to train, test, and optimize AI Avatars, ensuring every experience is delightful, on-brand, and deeply engaging for users. You’ll be responsible for avatar research, production coordination, user testing, customer interviews, and prompt iteration—all helping bridge the gap between our creative ambitions and technical execution. This is an in-person role based in Los Angeles or New York, with opportunities for growth into Product Management or other cross-functional roles within the company.

What You’ll Be Doing

• Support Avatar Production: Conduct research on talent and IP personas to inform Smart Avatar personality, visual identity, and conversational style.
• Build, Train, and Test Smart Avatars: Evaluate conversation quality, personality alignment, and fan experience. Write and iterate on prompts, memories, and behaviors.

Operationalize Smart Avatar Creation: Roadmap and manage the development schedule of Smart Avatars as they are built and released in the Genies ecosystem.

• User Research & Interviews: Conduct structured interviews and usability studies with early users and fans. Analyze qualitative data to inform product decisions.
• QA & Feature Validation: Proactively identify bugs, issues, and mismatches in AI responses. Collaborate with engineers and PMs to suggest fixes and improvements.
• Document Workflows & Feedback Loops: Help streamline avatar development systems, tracking experiments, training data, version history, and user insights in clean documentation.
• Benchmarking & Competitive Analysis: Stay on top of emerging trends in AI companions, fandom culture, and character-driven chat experiences. Present findings to the team.
• Operationalize AI Companion Scaling: Work with cross-functional partners to identify bottlenecks and build scalable playbooks for training and launching AI characters.

What You Should Have

• 1–2 years of experience in product operations, research, QA, or creator/production-oriented roles (internships count!)
• Strong attention to detail and organizational skills; you naturally spot issues and propose fixes before anyone else does
• A passion for AI, gaming, entertainment, or digital characters—you’re excited about what’s coming next
• Clear communication skills and the ability to give both structured feedback and narrative insights
• Strong curiosity about how things work and how they can be improved
• Comfortable with ambiguity and evolving workflows in a startup environment
• Experience using AI tools like ChatGPT, Midjourney, Perplexity, or Character.ai
• Bonus: familiarity with Unity, prompt engineering, or 3D production workflows

How Genies will support you

Genies is a well-funded, growing start-up that cares deeply about each of our employees' growth and success. Our roles and their responsibilities are created with a breadth of scope that introduces each employee to exciting new challenges and opportunities that a growing start-up encounters. The actual base pay is dependent upon a number of factors, including: professional background, training, transferable skills, work experience, education, location, business and product needs, and market demand. The base pay range is subject to change and may be modified in the future. Full-time employees may also be eligible for equity compensation, in addition to a robust health, wellness, and benefits package. 

Starting Salary Range: $70-120K

Here's why you'll love working at Genies:

• You'll work with a team that you’ll be able to learn from and grow with, including support for your own professional development
• You'll be at the helm of your own career, shaping it with your own innovative contributions to a nascent team and product with flexible hours and a work from home policy
• You'll enjoy the culture and perks of a startup, with the stability of being well funded
• Comprehensive health insurance for you and your family (Anthem + Kaiser Options Available), Dental and Vision Insurance
• Competitive salaries for all full time employees
• Unlimited paid time off, sick time, and paid company holidays, in addition to paid parental leave, bereavement leave, and jury duty leave for full-time employees
• Health & wellness support through programs such as monthly wellness reimbursement
• Working in a brand new, bright, open-environment and fun office space - there’s even a slide!

Genies is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone.