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Teleperformance

Outsourced customer experience management services

Assistant Marketing Manager

Marketing Generalist & ManagementConfirmed live in the last 24 hours
Full-timeGeorge Town, Penang, MalaysiaNo salary listedIn-person

About the Job

Requirements

  • Requires 3 to 5 years of experience in digital marketing, content marketing, social media marketing, and email marketing, and/or regional experience gained through previous appointments in Asia.
  • Requires expertise in content writing, digital advertising, email management, and social media management.
  • Requires proven experience with high-volume email campaigns and managing marketing campaigns from inception through launch and analysis.
  • Requires hands-on experience with an email campaign management tool such as Acoustic or Marketo.
  • Requires hands-on experience managing social media platforms, including WeChat, Line, WhatsApp, Facebook, Instagram, and TikTok.
  • Requires the ability to assess workload timeframes and priorities, and plan and deliver multiple tasks on time or ahead of schedule.
  • Requires a good command of spoken and written English.
  • Requires experience working with agency and partnership stakeholders.

Responsibilities

  • Manage the campaign schedule and execute campaigns across email and other marketing channels.
  • Brainstorm and create marketing campaigns to capture interest, build awareness, and assist partner members through the purchase journey.
  • Manage the member database and segmentation, keeping current with email marketing and member lifecycle best practices to target members with appropriate messages.
  • Support growth for Asia’s brands and develop education, nurturing, reengagement, and retention strategies to maintain and grow member engagement and increase leads and memberships where applicable.
  • Manage creation of assets in multiple languages with designers and translators to build and execute multilingual campaigns.
  • Create assets for emerging and Asia-specific channels, including Facebook, Instagram, WhatsApp, Line, WeChat, and TikTok.
  • Support preparation of quarterly reports for partners.
  • Report regularly on campaign and always-on activity to understand progress and optimize results.
  • Analyze marketing performance data strategically and identify ways to improve.
  • Assist with producing artwork, sourcing images, and writing and editing copy.
  • Create clear briefs for team members, interpret briefs and project tasks, and deliver work autonomously.
  • Undertake other duties that may be negotiated with the Manager.

Desired Qualifications

  • Mailchimp is preferable as an email campaign management tool.
  • Proven experience working on search and social campaigns is preferable.
  • Mandarin proficiency is a plus, especially for regional campaigns targeting Chinese-speaking markets.
  • Understanding of the travel and cruise industry is a plus.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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