The position is entry-level and generally requires less than one year of experience and/or demonstrated job-relevant knowledge or skills.
Demonstrated proficiency with current computer software and related hardware.
Some knowledge of generators, automatic transfer switches, engines, and related equipment.
Ability to read and understand equipment service manuals and lubrication charts.
Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance.
Understanding of preventive maintenance procedures and practices.
Ability to work independently or as part of a diverse team and establish and maintain effective working relationships with coworkers, supervisors, and customers.
Ability to interact with tact and courtesy and maintain a professional demeanor.
Ability to work safely and comply with applicable safety policies, company policies, procedures, and standards.
Regular and punctual attendance is required.
Responsibilities
Perform high-quality preventive field maintenance and electronic inspections on generators, automatic transfer switches, and engines.
Use company digital tools to capture and report equipment operation and performance issues to maximize uptime.
Work with the central dispatch team to coordinate logistics and communicate directly with customers to confirm job requirements, location, and timeline.
Provide customer service to internal and external customers in alignment with the company’s mission, vision, and values.
Model the company’s values-based leadership tools, models, and processes.
Maintain and communicate a field service schedule to deliver a positive customer experience.
Obtain, package, and submit required compartment fluid samples daily.
Maintain the appearance and operation of the service truck to support productivity and professional representation to customers.
Meet the stated work order efficiency expectation of 5% or higher for the reviewed time period.
Work safely and follow applicable policies, procedures, and standards.
Perform other duties as assigned.
Perform exemplary maintenance services on equipment to ensure owning and operating costs exceed customer standards. Use Holt Cat’s digital tools to capture and report issues as it pertains to the operation and performance of the equipment to maximize up time. Lastly, the incumbent must successfully work with Holt’s central dispatch team for logistics and communicate directly with customers to confirm job requirements, location, and timeline.
This is an entry level position which generally has less than one year of experience and/or demonstrated job relevant knowledge/skills. Relies on instructions and pre-established guidelines to perform the functions of the job; works under immediate supervision.
Will provide superior customer service to internal and external customers in alignment with Holt CAT’s Vision, Values and Mission statement.
The incumbent in this position is expected to model the following practices daily:
Demonstrate alignment with the company's mission and core business values;
Collaborate with key internal/external resources;
Participate in ongoing self-development.
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Performs high-quality preventative field maintenance work and electronic inspections on generators, ATS, and engines
Effectively maintains and communicates a field service schedule to deliver an exceptional customer experience
Desires to challenge self with an abundance mindset to achieve highest levels of performance and quality
Adaptable and understanding of changes to schedules and timelines
Accurately obtains, packages, and submits required compartment fluid samples daily
Maintains appearance and operation of service truck to ensure productivity and professional representation to Holt customers
Work Order Efficiency- 5% or higher for reviewed time period
Requires regular and punctual employee attendance
Works safely always and adheres to all applicable safety policies; complies with
all company policies, procedures, and standards
Performs other duties as assigned
Self-motivated, thoughtful individual with a high energy level who can work alone or with others in a field environment
Ability to work independently as well as a part of a diverse team and establish and maintain effective working relationships with co-workers, supervisors, and customers
Exceptional customer service skills with the ability to interact with tact and courtesy and maintain a professional demeanor
Demonstrated proficiency with current computer software and related hardware
Some knowledge of generators, ATS, engines, and related equipment
Ability to read and understand equipment service manuals and lubrication charts
Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Understanding of preventive maintenance procedures and practices