City National Bank

Provides banking, investment, and trust services

Relationship Manager 1

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeWalnut Creek, CA, USA

About the Job

Requirements

A Bachelor's degree or equivalent is required.
A minimum of 3 years of direct sales experience is required.
A minimum of 3 years of experience in a financial institution is required.
Must be in good standing under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and be registered or licensed with the Nationwide Mortgage Licensing System and Registry, or be able to register under the SAFE Act.
Deep knowledge of banking products for personal and business clients, particularly products for preferred, personal, or small business clients.
Strong understanding of the regulatory environment and compliance requirements, including deep knowledge of Customer Identification Program and Know Your Customer requirements.
Understanding of the economic environment and its impact on clients.
Ability to review financial statements to understand a client's financial health and provide appropriate advice.
Ability to negotiate and maintain profitable relationships while balancing bank and client needs.
Knowledge of City National Bank's policies, procedures, and regulatory obligations.

Responsibilities

Acquire new small business and personal clients, deepen existing relationships, and integrate business and personal client relationships.
Apply a defined business development plan and disciplined sales and service practices to acquire, retain, and expand client relationships and portfolios.
Achieve key measures including new personal and small business client acquisition, deposit and fee income growth, loan and line volume including CRA-eligible fundings, risk mitigation, and sales, networking, and community activities.
Work with other areas of the bank to provide exemplary client service.
Acquire and deepen client relationships by generating new business and consumer relationships within assigned segments and expanding relationships so the bank becomes the client's primary banking option.
Manage a portfolio of existing clients and deepen relationships through cross-selling; develop relationships within the internal bank community to facilitate service issues and identify client and prospect opportunities.
Deliver a consistent client experience by meeting client needs and appropriately resolving escalations.
Use internal training resources, subject-matter expert collaboration, and required job-family curriculum to develop banking acumen and sales practices.
Analyze client data and conduct discovery with existing clients to understand holistic needs and grow deposits, investments, and credit relationships through financial advice and solutions.
Maintain awareness of policy and procedure updates, stay within delegated lending authority, make decisions consistent with bank policies and applicable regulations, and manage associated risk.
Partner across the bank ecosystem to meet client needs and advance the Global Relationship Management approach.
Interact professionally with all levels of bank personnel and corporate and bank clients to provide quality client service.
Maximize client contact through networking, community visibility, civic and community affairs, business and industry organizations, and other professional activities as appropriate.
Comply with bank operational and credit policies, procedures, and regulatory requirements, including the Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, and Code of Conduct.
Understand clients' realities and growth ambitions, build trust, and steward relationships with advice and solutions tailored to their needs.
Nurture existing client relationships, create new connections, and win new business through networking and relationship-building practices.
Collaborate with partners in PBB/GRM and other divisions to win business, identify the best-fit bank partner for clients, and progress toward shared goals.
Listen actively to understand client needs and clearly communicate the value of the bank's products.
Analyze situations and translate them into insights for informed decisions and tailored client advice.
Adapt to ambiguity and quickly adjust advice as client needs change.
Use tools and best practices to prioritize activities and deliver a consistent client experience.
Conduct business in a proficient and polished manner appropriate for preferred clients, including corporate executives.

Desired Qualifications

Banking product knowledge for personal and business clients, particularly products for preferred, personal, or small business clients.
Strong knowledge of banking regulation and compliance, including Customer Identification Program and Know Your Customer requirements.
Understanding of the economic environment and its impact on clients.
Ability to review financial statements and assess clients' financial health.
Negotiation ability to maintain profitable relationships while balancing bank and client needs.
Knowledge of bank policies, procedures, and regulatory obligations.

RELATIONSHIP MANAGER I

WHAT IS THE OPPORTUNITY?

Responsible for acquiring small business and personal clients, and will be responsible for deepening existing relationships, with the intent of integrating both business & personal clients. They will act as a trusted strategic advisor, providing financial advice & consistently connecting client needs with CNB's products and service offerings.Will have a clearly defined business development plan that is consistently applied and incorporates a disciplined sales and service practice. They will focus on acquisition of new relationships as well as retention and expansion of existing relationships in their own client portfolio and will actively work with other areas of CNB to ensure exemplary service for clients. Key measures of success include acquisition of new personal and new small business clients, deposit and fee income growth from both new and existing portfolios, loan and line volume that includes but is not limited to CRA-eligible fundings, excellent risk management mitigation, as well as the qualitative sales, networking, and community presence activities that generate the aforementioned volumes and represent City National with polished professionalism.This person will actively work with other areas of CNB to ensure exemplary service for clients. Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must be registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.

WHAT WILL YOU DO?

Acquire & deepen client relationships – generate new business and consumer client relationships within assigned client segments and expand relationships to become our client’s main bank option.
Manage a portfolio of existing clients and actively deepens client relationships through cross-selling efforts. Develops and maintains relationships within the internal CNB community to facilitate service issues and opportunities for clients and prospects.
Deliver an exceptional & consistent client experience – ensure client needs are met, escalations resolved appropriately, & consistent delivery centered on key areas of client needs.
Improve Sales & Banking Acumen – committed to continuously developing stronger banking acumen and sales practices through collaboration with SME colleagues, leveraging internal training resources, and required job family curriculum.
Capture holistic view of client’s needs – draw insights from data to provide sound financial advice (strategies, products / solutions); conduct discovery activities with existing clients to grow current book e.g., deposits, investments, credit.
Business & Risk Management – maintain awareness of updates to policies and procedures, stay within delegated lending authorities. Ensures that decisions made are consistent with all Bank policies and procedures, as well as applicable regulations, and that the risk associated with those decisions can be effectively managed.
Partnering with a collaborative mindset – partnering to meet client needs by introducing them to the right partner in the CNB ecosystem, championing the Global Relationship Management (GRM) approach.
Interacts in an effective and professional manner with all levels of Bank personnel, corporate and bank clients demonstrating commitment to quality client service.
Maximize client contact – networking & being visible in the community, representing the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate.
Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
Client Centricity & Relationship Management – to understand a client’s realities and growth ambitions, empathize with their challenges, earn trust and steward the relationship through advice & solutions catered to their unique and evolving focuses.
Business Development – nurture existing client relationships, create new connections and win new business through best practices, networking and building relationships.
Collaboration – collaborate with partners in PBB (GRM) and other divisions to win business and find the home best fitting the client and progress towards shared goals.
Communication – actively, openly and effectively listen to understand client needs and articulately convey CNB products’ value proposition.
Critical Thinking – ability to analyze situations and translate them into insights that are used to make informed decisions and provide tailored advice for each client’s individual situation.
Adaptability – manage ambiguity and be able to quickly pivot to advise clients as necessary.
Self-Organization & Effectiveness – ability to use tools and best practices to prioritize the right activities and deliver a consistent and exceptional client experience.
Professionalism – conduct business in a highly proficient, polished manner fitting expectations of Preferred clients such as corporate executives.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

Bachelor's Degree or equivalent
Minimum 3 years of direct sales experience required.
Minimum 3 years of experience in a financial institution required.
Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act.

Additional Qualifications

Banking Products for Personal & Business clients – deep knowledge of CNB’s offering, particularly those catered to Preferred, personal, or small business clients.
Regulatory / Compliance – strong understanding of the regulatory environment CNB operates in to manage risk and ensure compliance (includes deep knowledge of CIP and KYC)
Economic Environment – understanding of the economic environment and its impact on clients.
Personal & Business Financials – review financial statements to fully understand a client’s financial health and advise accordingly.
Negotiation – ability to maintain a profitable relationship, balancing bank and client needs.
Policy & Procedures – knowledge of CNB’s policies, procedures & regulatory obligations

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $65,296 - $104,304 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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About the Company

City National Bank

Provides banking, investment, and trust services

City National Bank provides personalized banking, investment and trust services to individuals and businesses, with $93 billion in assets and $106 billion in client assets under management or administration. It offers traditional banking, wealth management and fiduciary services through branches and private banking relationships across markets in California, New York, Tennessee, Georgia, Delaware, Nevada, Washington, D.C., and Miami (as CN Bank). The bank distinguishes itself with a strong local footprint, close integration with its parent Royal Bank of Canada, and a history of community giving, including nearly $10 million donated in 2024. Its goal is to help clients grow and protect their wealth while supporting the communities it serves and expanding its market reach through trusted advisory services.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Los Angeles, CA
Founded: 1953

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