Junior Change Enablement Analyst

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

Job Overview

The Junior Change Enablement Analyst supports technology adoption, learning, communications, community engagement, and responsible-use initiatives. The role helps employees understand approved technology capabilities and apply them to practical business scenarios through structured learning, demonstrations, content, and measurement.

Key Responsibilities

• Assist with execution of technology enablement, literacy, adoption, and community programs.
• Coordinate workshops, demonstrations, office hours, training sessions, webinars, and community events.
• Create and maintain user guides, quick references, FAQs, presentations, videos, exercises, and knowledge articles.
• Test approved technology tools, features, workflows, and use cases and record structured findings.
• Gather user feedback and document recommendations for learning or product improvements.
• Maintain learning libraries, Teams communities, SharePoint sites, and communication channels.
• Support hands-on exercises and role-based learning programs.
• Track participation, completion, adoption, satisfaction, feedback, and approved program measures.
• Prepare progress reports and presentations for Change Enablement and Technology leadership.
• Support awareness programs on responsible technology use, data protection, information security, ethics, risk, and governance.
• Assist employees with basic questions about approved technology tools and learning resources.
• Promote reusable resources, practical use cases, lessons learned, and responsible practices.
• Support business teams in designing, developing, and adopting technology-enabled solutions using approved low-code and other enterprise tools.

Essential Job Functions

Training and Content Development

• Create structured learning content for technical and non-technical audiences.
• Convert concepts into examples, exercises, and practical job aids.
• Maintain content currency through approved governance and review processes.

Workshop and Community Support

• Coordinate agendas, invitations, resources, facilitators, attendance, demonstrations, and feedback.
• Capture questions, actions, lessons, and improvement opportunities.

Adoption Measurement

• Maintain training and adoption trackers.
• Summarize feedback and approved usage information.
• Prepare clear progress updates, visual reports, and recommendations.

Responsible Technology Use Awareness

• Reinforce approved safe-use practices.
• Route privacy, security, legal, and governance questions to appropriate subject matter experts.
• Avoid presenting unapproved tools or practices as organizational standards.

Required Qualifications and Skills

• Bachelor’s degree in Technology, Business, Communications, Education, Learning and Development, Human Resources, Information Systems, or a related field.
• 0 to 2 years of relevant experience, including internships, volunteer programs, academic projects, facilitation, communications, training, or technology-adoption activities.
• Strong written and verbal communication, presentation, coordination, documentation, and organizational skills.
• Ability to explain basic technical concepts to non-technical audiences.
• Familiarity with Microsoft 365 applications.
• Interest in digital adoption, learning, emerging technologies, and organizational change.

Preferred Skills

• Exposure to enterprise technology platforms, collaboration tools, low-code solutions, or digital productivity applications.
• Familiarity with instructional design, adult-learning principles, change management, or user adoption.
• Experience creating presentations, tutorials, knowledge articles, or internal communications.
• Exposure to SharePoint, Teams, Forms, Stream, Power BI, or learning-management systems.
• Awareness of surveys, feedback analysis, adoption metrics, technology ethics, privacy, security, copyright, and governance.

Mandatory Pre-Joining Technology Training

Selected candidates must complete the assigned role-specific learning plan, hands-on exercises, knowledge checks, and readiness assessment before joining or deployment.

• Enterprise technology fundamentals and approved business use cases
• Approved productivity, collaboration, and enterprise technology tools
• Effective use and evaluation of technology-enabled workflows
• Responsible technology use, security, privacy, ethics, and governance
• Microsoft 365, Teams, SharePoint, Forms, Stream, and PowerPoint
• Low-code platform and workflow automation fundamentals
• Training-needs analysis and audience segmentation
• Adult learning, instructional design, and content-development fundamentals
• Workshop planning, facilitation, demonstration, and storytelling
• Change management and technology-adoption fundamentals
• Survey design, feedback collection, Excel, and Power BI for adoption reporting
• Knowledge management, content governance, Agile, and Azure DevOps fundamentals

Pre-Joining Capstone

Create a technology enablement plan with a workshop deck, facilitator guide, participant exercise, responsible-use guidance, communication plan, and adoption-measurement approach.

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.