F

Fortinet

Delivers integrated cybersecurity via security fabric

Technical Support Engineer - Fortinac

Full-Time
No salary listed
Senior
Frankfurt, Germany
In Person
IT OperationsNetwork Engineering & Administration

About the job

Requirements
  • At least 6 years of experience in networking or the security industry.
  • In-depth knowledge of TCP/IP.
  • Hands-on experience with security devices, including firewalls, intrusion prevention systems, and mail security gateways.
  • Proficiency in spoken and written English and German.
  • Ability to troubleshoot and solve problems effectively.
  • Strong written and verbal communication skills for clear and effective customer interactions.
  • Ability to work in a multicultural team environment.
Responsibilities
  • Act as the main contact point for customers and partners regarding technical break/fix and configuration inquiries for FortiGate and FortiAuthenticator.
  • Conduct basic troubleshooting on Fortinet products, mainly FortiGate and FortiAuthenticator, to resolve customer issues promptly.
  • Gather, analyze, and provide recommendations for configuration information to help customers optimize their systems.
  • Collect and analyze customer system information, identify areas for improvement, and suggest corrective actions.
  • Provide customer education on networking, product understanding, and related areas.
  • Consult technical documentation, bulletins, and release notes to address known issues and provide solutions.
  • Reproduce customer environments in laboratory settings, isolate and resolve problems, and propose solutions.
  • Follow up on technical cases, including escalation, case management, and timely resolution.
  • Manage customer communications and expectations throughout the case lifecycle.
  • Lead customer management meetings for escalations.
Desired Qualifications
  • Understanding of Active Directory and its configuration.
  • Knowledge of authentication protocols and methods, including LDAP, RADIUS, Kerberos, and NTLM.
  • Experience with VPNs, including IPsec and SSL, and their implementation.
  • Knowledge of database maintenance and SQL.
  • Familiarity with web application security and vulnerabilities; experience with exploits is a plus.
  • Industry certifications such as FCP, CCNA, CCNP, CCSP, or CISSP.

About the company

F

Fortinet

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Website

Fortinet provides cybersecurity solutions for organizations with an emphasis on integrated security. Its core platform, the Fortinet Security Fabric, ties together firewalls, endpoint protection, intrusion detection, and secure SD-WAN so they share threat intelligence and security policies. The products work by coordinating across networks, endpoints, cloud, and applications through common management and subscription-based services. Fortinet differentiates itself with a broad, interoperable stack that enables centralized policy and visibility across on-premises, remote, and cloud environments, helping customers protect digital assets from a wide range of threats.

Company Size

10,001+

Company Stage

IPO

Headquarters

Sunnyvale, California

Founded

2000

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Simplify's Take

What believers are saying

  • Q2 2026 revenue rose 26% to $2.05 billion, while billings grew 33%.
  • Management raised 2026 guidance to $8.02 billion-$8.18 billion revenue after strong demand.
  • FortiSOC launched in 2026, addressing AI-driven security operations demand from enterprise buyers.

What critics are saying

  • Fortinet faces a pending securities class action over alleged FortiGate refresh-cycle misstatements.
  • Patent trolls filed 21 cases against Fortinet, keeping legal costs and distraction elevated.
  • Palo Alto, CrowdStrike, and cloud vendors keep pressuring Fortinet's platform pricing power.

What makes Fortinet unique

  • FortiOS unifies firewall, SD-WAN, SASE, and SecOps across one platform.
  • Fortinet's proprietary ASIC hardware accelerates security workloads and reduces dependence on third parties.
  • Virtue AI acquisition adds agentic red-teaming and runtime protection across the AI lifecycle.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Health Savings Account/Flexible Spending Account
  • Unlimited Paid Time Off
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Hybrid Work Options
  • 401(k) Company Match

Growth & Insights and Company News

6 month growth

0%

1 year growth

0%

2 year growth

0%
Yahoo Finance
Oct 28th, 2026
Fortinet shares jump 138% as margins hit 29.6% and Q2 revenue reaches $2.05B

Fortinet shareholders who held from the start of the year are up 137.5%, including dividends. The shares cost $79.41 then and trade at $185 now. The Q2 2026 report showed revenue of $2,047.9m and net income of $606.3m. Net margin rose from 27.0% to 29.6%, which backed the bullish view that integrated platforms and recurring services lift profitability. The bull case put fair value at $90.32, assuming 13.1% annual revenue growth. The bear case said $70.25, expecting 9.8% growth and margins falling to 23.9%. At a price-to-earnings ratio near 60, the current price assumes AI data centre spending stays strong. A slowdown in that spending is the key risk.

CyberNewsPH
Oct 22nd, 2026
Fortinet releases critical security updates for FortiOS, FortiManager, and FortiAnalyzer.

Fortinet releases critical security updates for FortiOS, FortiManager, and FortiAnalyzer. G GBHackers by Divya 22 Oct 2026, 19:26 PHT AI-written CyberNewsPH recap Fortinet announced coordinated security hardening updates scheduled for October 22, 2026, to address critical and high-severity vulnerabilities across FortiOS, FortiManager, and FortiAnalyzer. Headline and summary from GBHackers, by Divya. CyberNewsPH links to the original rather than republishing it. Key facts. * Vendor - Fortinet * Affected - FortiOS, FortiManager, FortiAnalyzer * Patch - Available

IT Security News
Oct 22nd, 2026
TiDB breach exposes flawed cloud Security assumptions.

TiDB breach exposes flawed cloud Security assumptions. 2026-10-23 00:10 Cloud providers may be storing sensitive customer data, without either party knowing it. But when a provider is breached, the data comes home to roost. Read the original article: Compare Security Cloud providers may be storing sensitive customer data, without either party knowing it. But when a provider is breached, the data comes home to roost. October 22, 2026 In "darkreading" Fortinet experienced a significant cybersecurity breach involving a third-party cloud drive, where 440 GB of data was leaked by a hacker named "Fortibitch" after the company refused to pay the ransom. The breach affected about 0.3% of Fortinet's customers, roughly 1,500 corporate users, and included sensitive information such as financial... September 27, 2024 In "CySecurity News - Latest Information Security and Hacking Incidents" Amgen has disclosed a serious cloud-related data breach that exposed patient health information and proprietary company data, highlighting how third-party... August 17, 2026 In "CySecurity News - Latest Information Security and Hacking Incidents"

BusinessWorld
Oct 22nd, 2026
Philippines faces 15-fold cybersecurity workforce gap - Fortinet.

Philippines faces 15-fold cybersecurity workforce gap - Fortinet. October 22, 2026 | 8:53 pm Veronica "Bambi" Escalante (3rd from right), Fortinet Philippines country manager, at the media briefing for the VST ECS CXO Tech Summit, Shangri-La, Boracay, Oct. 22, 2026. - EDG EVA Fortinet, a US-based cybersecurity company, on Thursday said the Philippines faces a cybersecurity workforce gap of up to 15 times the global benchmark, sounding the alarm for greater investment in workforce training. The Philippines has only one cybersecurity professional for every 2,000 to 3,000 employees, compared with the benchmark of one for every 200 employees, Veronica "Bambi" Escalante, country manager of Fortinet Philippines, said, citing one of the company's surveys. She told BusinessWorld that the gap is expected to widen as emerging technologies force organizations to seek cybersecurity professionals with broader skill sets. "As new technologies are added, organizations need to find not only cybersecurity experts but they should also have data skills, cloud skills, and now AI skills," Ms. Escalante said in an interview during the third day of VST ECS CXO Tech Summit 2026. "Imagine looking at all those skills, we are the same people," she added. To address the skills gap, Ms. Escalante urged organizations and the government to invest in upskilling programs. Fortinet has trained more than 500,000 people in cybersecurity toward its target of reaching one million, she said. In the Philippines, Fortinet's Academic Partner Program works with educational institutions to provide students with cybersecurity training, hands-on laboratory experience and certification opportunities to prepare them for careers in the field. "(We have to) train. That's why we're going back to the grassroots, we're training the students, we're spreading cyber awareness, we're promoting that training is available publicly," Ms. Escalante said. - Edg Adrian A. Eva % buffered Powered by GliaStudios

ThreatsEye
Oct 22nd, 2026
Fortinet ships emergency fixes for FortiOS, FortiManager and FortiAnalyzer: ai-found flaws, details embargoed until 10 November.

Fortinet ships emergency fixes for FortiOS, FortiManager and FortiAnalyzer: ai-found flaws, details embargoed until 10 November. Fortinet released an out-of-band security hardening release on 22 October 2026 for FortiOS, FortiManager and FortiAnalyzer, fixing critical and high-severity vulnerabilities found with frontier AI models. No CVEs or details until 10 November. Fixed versions, affected ranges, interim controls and a prioritised upgrade plan. ThreatsEye Published at October 22, 2026 Reading time Intelligence brief Severity: Critical and High (Fortinet's own classification; no CVE identifiers or CVSS scores yet). On 22 October 2026 Fortinet shipped an out-of-band "security hardening release" for FortiOS, FortiManager and FortiAnalyzer, one day after fixes for FortiMail and FortiAuthenticator. The vulnerabilities were found by Fortinet's frontier-AI testing programme, and the company is withholding the technical details until its next Patch Tuesday on 10 November 2026.