Patient Service Representative 2
No salary listed
Mid
Grand Rapids, MI, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
- A high school diploma or equivalent is required.
- A minimum of 2–3 years of customer service experience is required.
- Skill in using computer programs and applications, including Microsoft Office, and experience navigating electronic medical records are required.
- Ability to answer multiple incoming telephone calls is required.
- Ability to organize work, multitask, and perform well in stressful situations is required.
- Ability to remain calm in difficult situations and provide customer-oriented service is required.
- Ability to work independently and manage multiple deadlines is required.
- Ability to understand established office routines and policies is required.
- Ability to maintain financial records and perform mathematical tasks is required.
- Knowledge of medical terminology is required.
- Verbal and written communication skills and interpersonal relations skills are required.
- Basic knowledge of health insurance products, including HMO, PPO, HSA, commercial insurance, and Medicare, is required.
- Ability to navigate online health insurance portals to verify benefits is required.
- Adherence to compliance and accreditation efforts, including OSHA, HIPAA, and CMS guidelines for Parts C and D General Compliance and Fraud, Waste, and Abuse, is required.
- Compliance with human resources confidentiality standards is required.
Responsibilities
- Act as a resource to patient services staff by providing guidance on complex issues and concerns.
- Participate in problem solving and identify improvement opportunities.
- Welcome and greet patients and visitors in person or over the phone.
- Register new patients and update existing patient demographics by collecting personal and financial information, including copayments and insurance cards.
- Collect outstanding patient balances.
- Obtain referrals and authorizations when required.
- Scan incoming faxes, consents, reports, and other patient information into patient charts.
- Generate daily batch transmittal reports.
- Facilitate patient flow by notifying providers or other medical staff of patient arrivals, monitoring delays, and communicating with patients and clinical staff.
- Schedule follow-up services and office visits and, as needed, schedule surgery, diagnostic services, and imaging while ensuring proper authorizations are obtained.
- Respond courteously to inquiries from patients, prospective patients, and visitors.
- Maintain adequate medical office supplies by anticipating inventory needs, placing orders, and monitoring office equipment.
- Protect patient confidentiality by securing protected health information and logging off unattended computers.
- Ensure proper handoff of responsibilities when tasks are completed.
- Meet established attendance criteria and start work promptly; arrive punctually and dependably for assigned or confirmed shifts.
- Demonstrate the organization's commitment to cultural diversity through behavior, language, and actions.
- Use time and resources consistently and effectively.
- Ensure medical records are accurate and complete.
- Support billing by completing charge entry within 48 hours and ensuring appropriate procedures are documented and billed.
- Perform other position-related duties as assigned.
Desired Qualifications
- Some college coursework is preferred.
- Experience in a medical office, specifically urology, is preferred.
- Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding are preferred.
About the company
MIU provides comprehensive urology care across Michigan through a large network of clinics and more than 60 clinicians, including 14+ physicians in six subspecialties. It delivers services through its clinics and a Patient Portal that lets patients message physicians, view lab results and documents, and register for appointments, and it also performs robotic-assisted surgeries. The practice differentiates itself with its long history, statewide multi-location presence, broad range of urology subspecialties, and affiliation with Trinity Health Michigan and Corewell Health to improve access and care coordination. Its goal is to offer accessible, high-quality urological care to patients across Michigan.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Saint Clair Shores, Michigan
Founded
1991
Get referred to Michigan Institute of Urology
See people who can refer or advise you
Simplify's Take
What believers are saying
- July 2026 IR Centers expansion adds capacity for BPH and pelvic venous procedures.
- MIU added Grand Rapids offices in 2026, expanding statewide reach beyond Southeast Michigan.
- May 2026 Corewell Troy appointment for Dr. Brian Seifman strengthens hospital visibility and referrals.
What critics are saying
- Care delivery depends on Solaris-backed consolidation, which can pressure autonomy by 2026.
- New outpatient IR and PET/CT investments raise utilization risk if referrals soften in 2026.
- Prostate and bladder trial activity ties MIU to sponsor pipelines; failures cut differentiation.
What makes Michigan Institute of Urology unique
- MIU runs 15 Southeast Michigan locations and 60 providers, giving dense local coverage.
- Solaris Health affiliation since 2022 gives MIU scale, capital access, and playbooks.
- MIU combines urology, research trials, and outpatient IR procedures under one platform.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Pet Insurance
- Health Savings Account/Flexible Spending Account
- Paid Sick Leave
- Paid Vacation
- Paid Holidays
- 401(k) Retirement Plan