ScanForm Support Technician

QED.ai (https://qed.ai) is a tech company focused on public health and food security in Sub-Saharan Africa. We build the digital infrastructure and artificial intelligence that empowers the intersection of aid and scientific inquiry, including epidemiological surveillance of HIV and malaria, and in-situ nutrient analysis of crops and soils using spectroscopy and computer vision. Our funding comes from philanthropic and governmental organizations such as the Global Fund, CDC, USAID, and the Gates Foundation.

We are looking for a ScanForm Support Technician for HIV programs in Malawi.

Work with us and contribute to these projects

• Provision of technical support, and assistance to governments with data quality monitoring and evaluation. Identify problems, diagnose causes, and resolve or delegate tickets to appropriate staff.

• Remote technical assistance guided by data, answering phone calls reactively, and also making phone calls pro-actively, to improve data quality

• In-person training and mentorship during regular site supervision nationwide

Basic Requirements

• Residency in Malawi.

• 5 years of experience working as a paid HDA in Malawian health clinics or communities.

• 3 years of experience working as a supervisor of HDAs.

• Native fluency in both English and Chichewa.

• Patience.

• Emotional intelligence and strong face-to-face communications skills.

• Strong knowledge of ScanForm.

• Knows HIV guidelines and the 3-test algorithm by heart.

• Strong logical reasoning and attention to detail.

• Composing field reports and summaries.

• Ability to listen carefully to our clients and communicate their desires accurately back to the team.

• Enthusiasm for improving health care and data management for patients, nurses, and doctors.

• Highly preferred full-time employment of at least 40 hours per week.

• Good fluency in English speaking and writing (typing > 35 wpm).

• Critical thinking skills, expressiveness, and team-oriented attitude.

• And you have to care about the work that you do!

Nice to haves

• Experience working with Excel spreadsheets.

• Fluency in Tumbuka.

• Experience working with computers.