Client Service 2 Representative-Device Maintenance
About the job
- A high school diploma, GED, or equivalent experience and 1 to 2 years of related experience are required.
- Prior experience in a customer service environment is required.
- Good computer skills and technical knowledge are required.
- Ability to multitask and prioritize to meet deadlines is required.
- Good customer service and communication skills are required.
- Ability to work with minimal supervision is required.
- Ability to work overtime as needed is required.
- Ability to obtain security or other clearances required by customers to enter their premises is required.
- A valid driver's license and acceptable driving record are necessary if driving between multiple client locations is required; a personal vehicle may also be required.
- Ability to lift up to 50 pounds is required.
- Ability to spend extended periods standing, bending, walking, reaching, and pulling while performing duties is required.
- Compliance with customer policies and protocols is required; these may include COVID-19 vaccination and other COVID-19 measures.
- Promptly inform the supervisor of potential problems or customer concerns.
- Promptly review and respond to management and client requests by email, phone, text message, and verbally.
- Provide good customer service.
- Contribute to creating the Site Procedure Guide so account processes are properly recorded.
- Oversee workflow and job balance among staff and ensure tasks are completed within account service-level agreement requirements.
- Communicate and train the team on workflow or procedure changes.
- Oversee and manage daily and monthly service activity records.
- Communicate effectively with the client and staff.
- When appropriate, serve as the main client contact for daily activity and participate in client meetings about account activity.
- Perform assigned duties in copy/print production or a copy center, copier maintenance, mail/courier services, reception/office services, shipping/receiving, inventory services, warehouse, or file room/records file services.
- Attend cross-functional training to provide coverage when short-staffed.
- Provide coverage at assigned locations, which may change based on client or division needs.
- Maintain reprographic equipment at the customer location to support customer satisfaction.
- Follow established daily equipment maintenance processes and procedures.
- Clean equipment glass and surfaces, clear paper jams, replenish toner, and load paper.
- Evaluate equipment issues and notify the service department when unable to resolve them.
- Deliver paper.
- Assist end-users with basic equipment functionality.
- Record meter reads.
- Maintain service activity reports.
- Monitor supplies and restock inventory.
About the company
Canon makes imaging and optical products for consumers and businesses, including cameras, lenses, printers, and document-management software, and it sells high-precision semiconductor lithography and OLED manufacturing equipment. Its medical division provides diagnostic imaging systems such as MRI, CT, and ultrasound. Canon combines precision optics, sensors, and imaging software to capture and process visual information, while its industrial gear uses optical systems and precision mechanics for fabrication facilities. The company differentiates itself by offering integrated solutions across consumer, office, industrial, and medical imaging at a global scale, supported by R&D and acquisitions, with a goal to lead in imaging and optics while expanding into high-value markets and pursuing sustainability under its Kyosei philosophy.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Tokyo, Japan
Founded
1937
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Simplify's Take
What believers are saying
- Canon posted record second-quarter sales on July 28, 2026, with profit up 35.2%.
- Camera sales rose 16.9% in first-half 2026, driven by compact cameras and EOS R6 Mark III.
- ColorStream 7000, TR-A100, and Connected Value Platform expand higher-margin industrial and software revenue.
What critics are saying
- Compact-camera growth relies on viral nostalgia; demand reversals hit 2027 inventory fast.
- Canon’s toner moat faces Katun and GPI appeals after the March 30, 2026 UPC case.
- Semiconductor equipment revenue leans on memory fabs; capex freezes immediately squeeze 2026 orders.
What makes Canon unique
- Canon’s optical stack spans cameras, printers, lithography, and medical imaging since 2026.
- Canon controls profitable consumables ecosystems, reinforced by UPC wins on March 30, 2026.
- Canon pairs hardware with software platforms like Connected Value Platform, launched October 1, 2026.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Profit Sharing
Paid Vacation
Professional Development Budget
Employee Discounts
Company News
Canon U.S.A. has launched the Connected Value Platform, a cloud-based system using generative AI to add features to select home and office printers. The platform debuts with the Web Print Optimizer add-on for certain PIXMA inkjet printers, which analyzes documents and images to remove clutter and optimize layouts for printing news articles and recipes. The add-on uses AI to eliminate ads, sidebars, and extraneous content from websites whilst reformatting text into clean, readable prints. Users need a My Canon Account, internet connection, and genuine Canon consumables to access the feature. Canon plans to expand the platform with additional features, including Content-Based Naming scheduled for late November 2026, which will automatically generate descriptive file names for scanned content.
Canon reports that an "anti-smartphone movement" is driving camera sales growth, with the company seeing a 16.9% increase in camera sales during the first half of 2026. Chairman and CEO Fujio Mitarai attributes this growth to users seeking photography experiences beyond smartphone capabilities. Compact cameras like the PowerShot G7 X Mark III have gained popularity on social media, with buyers attracted to features like superior flash and zoom range. Canon has increased production to meet demand for these point-and-shoot models. Mirrorless cameras are also benefiting from the trend, particularly amongst young users. The Canon EOS R6 Mark III, launched in late 2025, has performed especially well. Overall company sales rose 3.5%, with net income up 9.8% compared to the first half of 2025.
ASML reported Q2 revenue of $10.65 billion, up 21% year over year, driven by AI chip demand and its EUV lithography monopoly. The company expects EUV net system sales to grow over 45% this year and is adding 30% more low NA EUV capacity for 2027. Canon is pursuing a different strategy with nanoimprint lithography, targeting NAND memory and mature logic customers rather than competing directly in advanced EUV nodes. Export controls will significantly reduce ASML's China revenue in 2026, potentially giving Canon an opening at mature-node facilities in the region. ASML maintains a forward P/E of 39x with 53.9% return on equity. The company serves major chipmakers including TSMC, Samsung and Intel, whilst Canon focuses on cost-sensitive applications ASML is less interested in pursuing.
Canon's camera profits skyrocketed thanks to compact cameras. Jul 28, 2026 Canon's second-quarter financial results are out, and they are stupendous news for the giant Japanese company. Canon's overall operating profit increased by 35.2 percent compared to its second-quarter performance last year, helping push Canon's first-half operating profits for FY2026 up 7.6 percent in total compared to last year. That's good enough news as it is, but the outlook is even rosier in the company's substantial imaging division. In fact, imaging is the star of Canon's latest finances. Second-quarter net sales in imaging increased by 17.7 percent, year-over-year, while operating profit rose a staggering 78.7 percent. With the news, Canon has increased its projected net profit for FY2026 overall from 456 billion yen to 465 billion yen. The company has also revised its projections for imaging, increasing expected profit for FY2026 from 176.5 to 191.5 billion yen. In supplemental presentation material, Canon described its Imaging business as "highly profitable," noting that its sales of higher-priced camera models increased during the second quarter. "Sales increased significantly, driven by strong demand for compact cameras, which continued from the first quarter," Canon says of its Imaging business. "For interchangeable-lens cameras, revenue increased as sales of full-frame models, led by the EOS R6 Mark III launched last November, grew compared with the first quarter, resulting in a higher average selling price." Canon adds that with the recent launch of the R6 V, it expects revenue growth to continue and sales to increase. Canon has increased its projections, aiming for full-year FY2026 revenue growth of 11.6 percent for its camera business. In total, Canon says it expects the digital interchangeable-lens camera market to reach 6.45 million units this fiscal year. Interestingly, after playing things safe with compact cameras and keeping a close eye on whether the recent sales surge is just a flash in the pan or a signal of long-term changes in consumer preferences and behavior, Canon is taking compact cameras very seriously again. "For compact cameras as well, we will further increase production volumes in the second half of the year and aim to achieve full-year sales growth of more than 50 percent," Canon explains. Japanese sales charts, which while not necessarily reflective of global market forces are the best data available, have shown continued interest in Canon's compact cameras. Models like the PowerShot G7X Mark III and SX740 HS are particularly strong sellers. PetaPixel hopes to see Canon invest not only in more production of existing, relatively older models, but hopefully meaningful development of brand-new compact cameras. As Ricoh and Fujifilm have shown, among others, there is a real potential for profit in the premium compact camera space. PetaPixel articles may include affiliate links; if you buy something through such a link, PetaPixel may earn a commission. Love PetaPixel? Unlock Premium Perks. Discussion
Canon will increase compact camera production (again) - but the PowerShot isn't the only camera to blame for record sales. Published 2 hours ago The wait for a viral PowerShot is about to get shorter as Canon plans to increase production again amid record sales Thanks in part to the compact camera trend and the launch of the Canon EOS R6 Mark III, Canon has broken net sales records - and now the imaging giant plans to help cut the long waiting list for popular PowerShot models by ramping up production. On July 27, Canon shared its second quarter financial results, posting record net sales for the quarter that the brand attributes in large part to compact cameras, network cameras, and semiconductor equipment. The report follows two years of record net sales on Canon's annual reports. The financial data, however, is packed with insight not just for investors but photographers as well. Canon says that the compact camera trend is a key factor in the record net sales for the quarter. Latest Videos FromDigital Camera World The Best Compact Cameras These are the best compact cameras you can get right now, and we've tried them all. Get big camera quality in your pocket! 0 seconds of 1 minute, 28 seconds Volume 0% The trend has also resulted in long wait lists for the most popular models, but Canon says that production will increase in the second half of the year to help shorten those wait times - and hit a projected 50 percent increase in sales growth by the end of the year. "In the second half of the year, for compact cameras, which continue to perform strongly, we will further expand production capacity to eliminate supply shortages as quickly as possible and drive additional sales growth," Canon notes in the report. The report doesn't specifically say which compact cameras will see an increase in production. However, the Canon PowerShot G7 X Mark III has been difficult to find in stock for the last two years after the camera went viral on social media. The July 27 announcement isn't the first time the camera giant has shared plans to increase compact camera production amid the return of the point-and-shoot camera. The best camera deals, reviews, product advice, and unmissable photography news, direct to your inbox!