Community Health Systems

Operates acute care hospitals nationwide

Financial Counselor 1

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeBirmingham, AL, USANo salary listedIn-person

About the Job

Requirements

0-2 years of experience in healthcare registration, billing, collections, or a related field is required.
Knowledge of healthcare billing and insurance verification processes is required.
Proficiency with Google and Microsoft platforms and electronic health record systems is required.
Ability to maintain confidentiality and professionalism in all patient interactions is required.

Responsibilities

Establish payment arrangements with patients according to departmental policies and procedures.
Complete and submit financial assistance applications accurately and follow up on required documentation.
Verify insurance eligibility and benefits, and ensure appropriate authorizations are obtained when applicable.
Review daily admission and missed opportunity reports to ensure all accounts have a valid payment source or financial counseling documentation.
Respond to patient inquiries regarding account balances, billing concerns, and insurance coverage, and return patient calls in a timely and professional manner.
Review and process adjustment requests and monitor approved adjustments for accuracy.
Maintain account documentation by recording all actions and communications in the appropriate system using correct comment types.
Communicate with patients throughout the continuum of care, including pre-admission, point-of-service, and post-discharge financial follow-up.
Coordinate with other departments as needed to resolve account issues and ensure account accuracy.
Retrieve and respond to voicemails from departmental customer service lines and ensure timely follow-up.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.

Desired Qualifications

Post-secondary education or training in medical office administration or healthcare administration is preferred.
2-4 years of experience in financial counseling or insurance verification is preferred.

Job Summary

The Financial Counselor I supports patient access and revenue cycle operations by verifying insurance coverage, securing financial arrangements, and coordinating all aspects of patient account management. This role serves as a key resource for patients by providing financial counseling, facilitating assistance applications, and ensuring accounts are processed accurately and in a timely manner. The Financial Counselor I interacts regularly with patients, insurance payors, and internal departments to promote account resolution and ensure a positive patient financial experience.

Essential Functions

Establishes payment arrangements with patients according to departmental policies and procedures.
Accurately completes and submits financial assistance applications and follows up on required documentation.
Verifies insurance eligibility and benefits, and ensures appropriate authorizations are obtained when applicable.
Reviews daily admission and missed opportunity reports to ensure all accounts have a valid payment source or financial counseling documentation.
Responds to patient inquiries regarding account balances, billing concerns, and insurance coverage; returns all patient calls in a timely and professional manner.
Reviews and processes adjustment requests and monitors approved adjustments for accuracy.
Maintains account documentation by recording all actions and communications in the appropriate system using correct comment types.
Establishes and maintains communication with patients throughout the continuum of care, including pre-admission, point-of-service, and post-discharge financial follow-up.
Coordinates with other departments as needed to resolve account issues and ensure account accuracy.
Retrieves and responds to voicemails from departmental customer service lines and ensures timely follow-up.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Qualifications

Post secondary education or training in medical office administration or healthcare administration preferred
0-2 years of experience in healthcare registration, billing, collections, or a related field required
2-4 years of experience in financial counseling or insurance verification preferred

Knowledge, Skills and Abilities

Knowledge of healthcare billing and insurance verification processes.
Strong interpersonal and communication skills with a customer service focus.
Ability to organize and prioritize tasks in a fast-paced environment.
Proficiency in Google and Microsoft platforms and electronic health record systems
Ability to maintain confidentiality and professionalism in all patient interactions.

About the Company

Community Health Systems

Operates acute care hospitals nationwide

Community Health Systems operates general acute care hospitals across 14 states, owning or leasing 71 facilities to deliver healthcare outside urban centers. Its main business is running hospital networks and providing medical and surgical services to patients, funded by payments from patients, insurers, and government programs like Medicare and Medicaid. The company also offers management services to its affiliates through a professional services corporation. Its workflow centers on developing and operating healthcare delivery systems, supporting a wide range of needs from emergency care to specialized treatments. The goal is to help people get well and live healthier by providing accessible non-urban and suburban hospital-based care while navigating a regulated, competitive US healthcare market.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Franklin, TN
Founded: 1985

Recently Posted Jobs

Explore more opportunities at Community Health Systems

See more jobs