Technical Support Engineer - Advanced

Overview

Keysightis at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winningculture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

In your role as technical support engineer you will be the first point of contact for our customers in case of any issues with the products they have acquired or in case of questions on the proper usage if the products.

Customer experience is also involved in delivering the best possible quality of our products to the customers by testing the products created by the development team, test complete setups before they are shipped to the customers and performing on-site installations

Just as important in this role are pre-sales activities which means you should be able to assist our sales team with technical expertise, organize customer facing demos and attend industry events to promote our products.

Responsibilities

• Resolve customer challenges with technical expertise and a passion for turning potential frustrations into positive experiences
• Create content for our customers that will help them make better use of our products
• Handle FAT for complete setups sold to customers
• Organize customer feedback interviews
• Demonstrate products on request as a pre sales activity
• Handle test activities within the SCRUM development teams
• Create and maintain the automated test framework
• Pre-sales activities, assisting the sales and account managers

Qualifications

• Native Chinese language skills
• You have the capabilities to identify the right approaches and initiatives to achieve an improved customer experience
• Being able to communicate on a professional level with our customers
• Apply test methodologies in an efficient way to improve the quality of Riscure products
• Have a good understanding of the technical capabilities of Riscure products
• Ability to listen to customers and understand their technical needs and how Riscure products can contribute to that
• Stay positive under stress and be able to distinguish between main and secondary objectives

Mindset 

• Skills to support collaboration within and outside products organization
• Service oriented without losing sight of Riscure goals
• Fair but decisive towards customers in handling their requests
• Curious and eager to learn
• Creative in understanding customer requirements and make a mapping to our solutions

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***