Client Executive
About the job
- A BS/BA degree in a related field or equivalent experience is desired.
- Ten or more years of experience managing client relationships or software is required.
- Minimum three years of account management experience is preferred.
- Prior management and leadership experience is preferred.
- Excellent planning and organizational skills, with the ability to follow through until processes are completed.
- Excellent verbal and written communication, teamwork, and customer service skills.
- Strong decision-making and problem-solving skills.
- Strong analytical ability, particularly in a technical environment.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Project.
- Exceptional conflict-management, interpersonal, and negotiating skills.
- Working knowledge of Tyler Enterprise Public Safety products is required.
- Develop and maintain excellent relationships with assigned clients at the highest levels.
- Assess clients’ electronic maturity and develop client-specific roadmaps covering new products, services, and improved configuration to reduce software-consumption gaps.
- Assist assigned clients in developing funding and rollout plans to achieve roadmap goals.
- Document and advise clients on best practices, governance, and Client Success offerings, including CSAM and CSC.
- Promote client satisfaction and loyalty by understanding critical business issues and delivering services that support client objectives.
- Consult with clients on business processes and software modifications.
- Consult with and guide Client Success Account Managers on customer-specific needs and scenarios.
- Coordinate with Client Success Account Managers to conduct periodic account-health reviews covering software maturity and utilization, release adoption and currency, system and technical health, training and implementation needs, and Service Level Agreement compliance.
- Work with Tyler Product Owners and Managers, Regional Sales Directors, and Regional Project Executives and Directors to develop post-implementation vision for assigned clients.
- Maintain regular client communication and conduct periodic site visits and account reviews with key client stakeholders.
- Serve as the point of contact for executive-level client escalations.
- Measure and regularly report on client health through weekly tracking and quarterly account reviews with the Tyler Executive Leadership Team.
- Manage highly complex and strategic accounts, consistently meeting deadlines and honoring client commitments.
- Exercise independent judgment and decision-making across high-impact initiatives.
- Adapt to new information, make timely decisions under pressure, and communicate with key stakeholders during rapidly evolving situations.
- Drive successful outcomes through cross-functional collaboration without direct authority over resources.
- Develop and deliver presentations tailored to senior leadership, IT professionals, internal teams, and client end-users.
- Apply project-management principles and best practices to ensure consistent execution and alignment.
- Maintain a strong understanding of client-specific configuration, functionality, and infrastructure.
- Build rapport with executive-level stakeholders and influence outcomes while navigating differences to achieve project objectives.
- Identify and engage key influencers and decision-makers, including CIOs, IT Directors, Finance Directors, clerks, assessors, development directors, law-enforcement command staff, and judges.
- Navigate and influence technical and political dynamics while proactively mitigating risks.
- Collaborate with Tyler leadership to align and achieve divisional and client-specific goals and objectives.
- Maintain a comprehensive understanding of client contract terms to ensure accurate guidance and compliance.
- Partner with clients and Tyler resources to develop innovative solutions to complex business challenges.
- Maintain expertise in the current product portfolio and awareness of the evolving product roadmap and vision.
- Serve as a thought leader within the assigned territory by staying informed about legislative developments, understanding client business processes, and representing Tyler at industry conferences and events.
- Provide mentorship and guidance to fellow Tyler Client Success team members.
- Perform other duties as assigned.
- A BS/BA degree in a related field.
- At least three years of account-management experience.
- Prior management and leadership experience.
About the company
Tyler Technologies provides integrated software for the public sector, including local governments, schools, and courts. It sells software licenses or subscriptions and offers ongoing support, maintenance, and professional services like implementation and training. Its core products cover data management, transportation management, court and justice solutions, public safety software, and property tax management, all designed to streamline processes and turn data into actionable insights. The company differentiates itself by offering a broad, end-to-end suite tailored specifically for public-sector needs, strong focus on secure and user-friendly technology, and a service-oriented model that pairs software with implementation and training. Its goal is to help clients improve financial, operational, and strategic outcomes by enhancing workflows and decision-making across multiple government functions.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Plano, Texas
Founded
1966
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Simplify's Take
What believers are saying
- July 2026 SaaS revenue rose 21.7%, marking 22 straight quarters above 20%.
- South Carolina and Alabama wins show continued demand for Tyler’s digital licensing modernization.
- Tyler raised its cloud target to 85% by 2030, expanding recurring revenue conversion.
What critics are saying
- North Carolina plaintiffs settled eCourts claims in September 2026, exposing Tyler to recurring product-liability scrutiny.
- Tyler’s March 2024 data-breach settlement keeps cybersecurity reputational damage alive through 2026.
- Higher cloud prices and end-of-life pressure can trigger customer resistance before 2030 migrations.
What makes Tyler Technologies unique
- Tyler powers courts, tax, and public safety across 16,000 client locations.
- Tyler’s cloud migration converts maintenance revenue into SaaS, lifting revenue 1.7x per customer.
- Tyler’s long public-sector contracts create switching costs and embedded workflows in critical government operations.
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Benefits
Hybrid Work Options
Growth & Insights and Company News
6 month growth
↑ 11%1 year growth
↑ 11%2 year growth
↑ 11%The South Carolina Department of Motor Vehicles will implement electronic titling services through Tyler Technologies, expanding a partnership spanning over 21 years. The digital solution, delivered through the state's existing Digital Government Services contract, will replace paper-based processes with a streamlined electronic workflow. Vehicle titles will be processed in as little as 24 hours whilst improving collaboration among SCDMV, dealers and lenders. The system aims to increase accuracy and operational efficiency by enabling a fully paperless process at the DMV. Tyler Technologies, headquartered in Plano, Texas, provides technology solutions exclusively for the public sector. The company serves over 16,000 client locations across all 50 US states and several international markets.
Tyler Technologies CEO H. Lynn Moore Jr. sold 9,250 shares of common stock worth $3.4 million on 28 August 2026, according to an SEC filing. The transaction involved exercising stock options at $205.66 and selling at a weighted average price of $372.79. Moore retains 100,391 shares valued at $37.36 million, representing a 0.25% ownership stake, plus 60,000 derivative securities. The sale represents a routine liquidity event rather than a significant divestment. Tyler Technologies, which provides software solutions to government agencies, reported 8% sales growth and 35% free cash flow growth in its most recent quarter. The company trades at 28 times free cash flow and has authorised a $1.5 billion share buyback programme against its $15.2 billion market capitalisation.
Tyler Technologies has raised its 2030 financial targets following a successful cloud transition, according to Andvari Associates' second-quarter 2026 investor letter. The software provider for state and local government has shifted more than 95% of new-client total contract value to SaaS, migrated approximately 5,000 hosted customers onto AWS, and exited its final private data centre on schedule. Since its 2023 investor day, Tyler has met or exceeded its 2025 interim targets. The company's remaining on-premise maintenance base represents a significant conversion opportunity, with each maintenance-to-SaaS transition expected to increase recurring revenue by roughly 1.7 times before additional cross-selling. On 28 August 2026, Tyler Technologies closed at $377.94 per share with a market capitalisation of $15.48 billion.
Tyler Technologies reported second-quarter 2026 non-GAAP earnings of $3.08 per share, beating the Zacks Consensus Estimate of $3.06. Revenues increased 8.2% year-over-year to $645.1 million, slightly missing expectations. The company's shares have risen 14.4% since the last earnings report. Annualised recurring revenue reached $2.24 billion, up 8.2% year-over-year. SaaS revenues grew 21.7% year-over-year to $230.6 million, marking 22 consecutive quarters of at least 20% growth. Recurring revenues increased to $559.5 million, representing 86.7% of total revenues. Tyler Technologies secured notable wins during the quarter, including a statewide Electronic Vehicle Registration implementation expected to generate over $10 million annually when fully adopted.
Tyler Technologies has underperformed the broader market, with shares falling 34.1% over the past year whilst the S&P 500 Index rallied 19.3%. The Plano, Texas-based software company, which provides integrated information management solutions to government offices, has a market capitalisation of $15.1 billion. The decline stems from valuation re-rating and slowing revenue growth rather than operational issues. Quarterly revenue growth settled into high single digits, making the company's premium valuation difficult to sustain despite strong recurring subscription revenue. In its Q2 results reported on 29 July, Tyler Technologies posted adjusted earnings per share of $3.08, beating expectations of $3.06. However, revenue of $645.1 million missed forecasts of $647 million. For the full year, the company expects adjusted EPS between $12.95 and $13.20.