Restaurant Supervisor

Job Description

The Restaurant Supervisor supports the Restaurant Managers in overseeing daily restaurant operations and delivering an exceptional guest experience. Serving as an active leader on the floor, this position directs service, supports and coaches team members, addresses guest needs, and ensures consistent execution of The Knox service standards. The Supervisor assists with administrative and operational responsibilities while remaining engaged in hands-on service.

• Lead daily restaurant service, including pre-shift briefings, station assignments, opening and closing procedures, and floor coverage
• Maintain a visible floor presence, anticipate guest needs, and resolve service concerns promptly and professionally
• Coach team members in service technique, product knowledge, grooming, teamwork, and property standards
• Support the Restaurant Manager with scheduling, shift adjustments, attendance tracking, and appropriate staffing coverage
• Ensure accurate order entry, check handling, payment processing, and adherence to established POS and cash-handling procedures
• Monitor service pacing and coordinate closely with culinary, bar, host, and support teams to ensure seamless execution
• Conduct routine checks of dining room presentation, cleanliness, equipment readiness, and opening and closing standards
• Assist with onboarding, training, performance feedback, and documentation of operational or employee concerns
• Support inventory controls, requisitions, product availability, and responsible management of supplies and operating expenses
• Follow and reinforce food safety, sanitation, responsible alcohol service, and workplace safety requirements
• Communicate shift results, guest feedback, incidents, and follow-up needs to restaurant leadership
• Assist with reservations, special occasions, VIP experiences, and private dining or event execution as needed
• Participate in departmental meetings, training initiatives, and continuous improvement of service procedures

Qualifications

• Minimum two (2) years of restaurant service experience, including prior supervisory or shift-lead experience preferred
• Experience in a luxury hotel, fine dining restaurant, or upscale hospitality environment strongly preferred
• Demonstrated ability to lead by example, coach colleagues, and manage guest concerns with discretion
• Strong working knowledge of food, wine, spirits, restaurant service, and daily operating procedures
• Excellent communication, organization, judgment, and attention to detail
• Comfortable with restaurant POS systems, basic reporting, and administrative tasks
• Availability to work a flexible hourly schedule, including evenings, weekends, and holidays
• Able to obtain and maintain required food safety and responsible alcohol service certifications

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training