Front Desk / Receptionist

Overview

IST Management is actively seeking a Front Desk/Receptionist to join our team in Boston, MA! Ideal candidates will have prior experience in a professional office setting, possess excellent communication abilities, are well versed in customer service and/or hospitality services, and are ready to take advantage of internal opportunities at IST Management for training and development toward advancement into management roles. This role will be responsible for fostering a professional and pleasant working environment by providing excellent customer service in the fields of general office services, hospitality, reception and facilities coordination. Must be proficient in Microsoft Word and Excel.

Who We Are

IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 26 years, with operations in over 38 cities across the U.S. 

IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members.

We’re a privately held American company still under the leadership of our original founder, President & CEO Hal Blackman. We pride ourselves on commitment to excellence for our clients, the passion we put into our work each day, and upward mobility for our talented front line employees.

You can check out istmanagement.com for more info on us!

Schedule: Monday- Friday; Hours are from 830 AM to 5 PM (37.5 HR Week)

Hourly Compensation: $22.00 to $23.00 

Benefits: Medical, Dental, Vision, STD, LTD, Life, 401k, PTO, Pet Insurance, and Bonus Incentives!

Responsibilities

The Front Desk/Receptionist is responsible for providing superior hospitality and reception services in addition to general administrative support, to include:

• Professional and friendly customer service; verbal and written interaction with internal and external clients
• Greet clients and visitors, create security badges, direct phone calls to appropriate personnel
• Conference Room Management (booking and reception services, setting up/breakdowns for meetings, catering assistance, other related tasks as needed)
• Mailroom services, shipping and receiving, light facilities services including vendor management
• Consistently adhere to business procedure guidelines; take direction from supervisor
• Participate in cross-training; Maintain all logs and reporting documentation; high attention to detail
• Adhere to all safety procedures; perform other tasks as assigned

Qualifications

Ideal candidates will have the ability to confidently interact with clients and visitors, possess excellent communication abilities, and are ready to grow in their professional hospitality and office services career. Prior experience in a reception or administrative role is a huge plus! Additional qualifications include:

• High School Diploma or GED required; authorization to work for any employer in the US required 
• Microsoft Word and Excel proficiency required and may be tested; Familiarity with MS Teams
• Possess prior hospitality or customer service experience
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment; willingness to cross-train for other job functions
• Ability to meet employer's attendance policy

Physical Requirements Include:

• Ability to lift up to 50 lbs on occasion/as needed
• Ability to walk and stand for extended periods of time

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [email protected].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Compensation: 22 to 23 (USD)