Business IT Systems Analyst

Job Purpose:  

The Business Analyst’s role is to elicit, analyze, specify, and validate the business needs of project stakeholders, be they customers or end-users. This includes interviewing stakeholders and gathering and compiling user requirements to create functional design specifications that can be used by development teams  throughout the software lifecycle.  In addition it is the responsibility of this role to plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Analyst is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues.  This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments. Moreover the Business Analyst will initiate the creation of test cases and lead business users through the testing of new solutions. Works with the QA and Training team to document system scenarios and identifies roles impacted

Responsibilities:

• Collaborate with project managers and project sponsors to determine project scope.
• Clearly identify project stakeholders and establish user classes, as well as their characteristics.
• Conduct interviews and product analysis to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
• Develop and utilize standard templates to accurately and concisely write requirement specifications.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Where necessary, develop prototypes of interfaces and attributes based on findings. Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Identify and establish scope and parameters of requirements analysis in order to define impact, outcome criteria, and measure-taking actions.
• Work with stakeholders and project team to prioritize collected requirements.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications – verbally or through written documentation project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.
• Ensure compatibility and interoperability of in-house computing systems.
• Assist in conducting research on software and hardware products to justify recommendations and to support purchasing efforts.
• Provide orientation and training to end users for all modified and new systems
• Provide guidance and/or instruction to junior staff members.

Knowledge Skills and Experience

• College diploma or university degree in the field of business administration, computer science, finance, or information systems and  5+ years related work experience.
• Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
• Ability to apply statistical and other research methods into systems issues and products as required.
• Demonstrated project management skills and project management software skills, including MS Project.
• Working technical knowledge of scripting languages, network and PC operating systems.
• Able to exercise independent judgement and take action on it.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Excellent understanding of the organization’s goals and objectives.
• Excellent listening, interpersonal, written, and oral communication skills.
• Highly self motivated and directed.
• Ability to effectively prioritize and execute tasks while under pressure.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment
• Excellent English language skills

At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.