Dohrn Transfer Company

LTL and truckload shipping provider

Field Support Representative

Office Clerical & RecordsConfirmed live in the last 24 hours

Full-timeNorthlake, IL, USA$20.11 /hrIn-person

About the Job

Requirements

A valid driver's license is required.
High school completion or equivalent is required.
Computer skills, including Microsoft Office, are required.
Data entry, 10-key, and typing experience are required.
The candidate must be detail-oriented and organized.
Good verbal and written communication skills are required.
Customer service skills are required.
The candidate must be able to solve problems and work independently with self-motivation.
The candidate must be able to multitask in a fast-paced environment and respond productively to change.
The candidate must be able to work both as part of a team and individually.
Excellent attendance is required.
The work is primarily sedentary, involving sitting most of the time, and may occasionally require exerting up to 10 pounds of force or negligible force to move objects.
The general office environment has adequate lighting and temperature and minimal hazardous or unpleasant conditions from noise or dust.
The role requires visual acuity for regular use of a computer screen or monitor, manual dexterity for repetitive wrist, hand, and finger movements including typing, and talking and hearing to exchange information; occasional exposure to noise from telephones, office machinery, and conversations may occur.

Responsibilities

Prepare paperwork for launching drivers.
Answer and direct calls regarding tracing, pickups, driver communication, and customer service.
Provide clerical support for Operations.
Complete daily reports for OS&D, payroll, driver hours, and attendance.
Contact customers to schedule appointments and arrange residential and driver collect/COD shipments.
Communicate with customers about dispatch adjustments, deadlines, and concerns.
Dispatch pickups to drivers and answer driver questions.
Check in drivers and ensure their paperwork is intact and complete.
Collect and review driver paperwork for accuracy.
Help educate drivers on proper paperwork completion.
Enter Driver Vehicle Inspection Report data.
Scan bills of lading, delivery receipts, manifests, and strip sheets.
Image and index documents to the central imaging system.
Work in Imaging Check to ensure all documents have been scanned.
Perform other data entry as needed.
Perform other duties as needed.

Overview

Dohrn is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future. Our drivers are home daily! We offer competitive salary and a great benefit package in an exciting, rewarding industry.

Dohrn is currently seeking a Full-Time Field Support Representative at our Northlake, Il Terminal.

Pay:$18.50/HourHours: Monday-Friday

Position Summary:To provide general clerical support to Daily Dispatch and drivers. To handle OS&D issues and provide excellent customer service to both internal and external customers.

Responsibilities

• Prepare paperwork for launching drivers• Answer and direct phone calls regarding tracing, pickups, driver communication, customer service• Provide clerical support for Operations• Complete daily reports for OS&D, payroll, driver hours, and attendance• Contact customers to schedule appointments, residential, and driver collect/COD shipments• Communicate with customers concerning Dispatch adjustments, deadlines, and concerns• Dispatch pickups to Drivers and answer Driver questions• Check in drivers, ensuring their paperwork is intact and complete• Collect and review all driver paperwork for accuracy• Help educate drivers on proper paperwork completion• Enter Driver Vehicle Inspection Report data• Scan bills of lading, delivery receipts, manifests, strip sheets• Image and index all documents to the central imaging system• Work in Imaging Check to ensure all documents have been scanned• Perform other data entry as needed• Perform other duties as needed

Qualifications

• Valid Driver License• High School completion or equivalent• Computer skills including Microsoft Office• Data entry, 10-key and typing experience• Detail-oriented, organized• Good communication skills- verbal and written• Excellent customer service skills • Problem solver, self-motivated• Ability to multi-task in a fast-paced environment and react to change productively• Ability to work in a team as well as individually• Excellent attendance

Working Conditions/Physical Demands

• Primarily sedentary work, which involves sitting most of the time • May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects • The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc; • Visual Acuity including regular use of items including a computer screen or monitor• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers• Talking and hearing required to communicate with and listen to others to share or receive information; May be occasionally exposed to noise including telephone, office machinery, and conversations of others

Pay Range

Starting from USD $20.11/Hr.

Compensation: 20.11 to N/A (USD)

About the Company

Dohrn Transfer Company

LTL and truckload shipping provider

Dohrn provides Less-Than-Truckload (LTL) and truckload freight services in the Midwest using an asset-based network that includes warehousing, cross-docking, pool distribution, and a direct rail link to BNSF for intermodal moves. Freight moves on Dohrn’s owned trucks and through rail connections, coordinated across line-haul and local delivery, with digital tools like API/EDI and real-time tracking to manage shipments. The company differentiates itself through a multi-year network transformation that cut terminals from 42 to 24 and expanded direct line-haul capacity by 42% and door capacity by 39%, achieving high on-time and low exception rates as a family-led unit within the PITT OHIO Transportation Group. Its goal is to provide dependable, end-to-end LTL and trucking services in the Midwest and nearby markets, supported by scalable capacity and ongoing expansion through acquisitions and operational improvements.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: East Moline, IL
Founded: 1921

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