Inetum

Global IT services for digital transformation

Data Center Infrastructure Technician - Infrastructure Supervisor

IT Project ManagementUpdated on Nov 13

Full-timeLisbon, PortugalNo salary listed

About the Job

Requirements

A bachelor's degree in Electrical Engineering, Telecommunication Engineering, or a related field is required.
At least 3 years of experience in Data Center implementation and/or operation in productive and critical environments is required.
Practical experience and know-how with project management tools, continuous improvement, and failure analysis are required.
Familiarity with environmental protection measures is required.
Proficiency in AutoCAD and Microsoft Office is required, including advanced knowledge of Microsoft Office applications such as Word, Excel, and Visio.
Basic knowledge of networking concepts is required.
Basic knowledge of Linux, Unix, and Microsoft Windows Server operating systems is required.
Knowledge of English for reading, writing, and professional conversation is required.
The role requires communication in Portuguese and English with technicians and customers.

Responsibilities

Drive infrastructure projects as part of client Data Centers and the Core Implementation team.
Participate in designing and developing processes, including introducing cost-effective technologies and projects, and join working groups to solve specific problems.
Create project reports and reports using available internal databases and workflow processes.
Ensure compliance with legal requirements, regulations, and Vodafone health and safety guidelines for network deployment.
Develop, plan, and program infrastructure projects; supervise new Data Center rooms and infrastructure expansions such as racks, PODs, HVAC, UPS, and electricity boards.
Validate and coordinate engineering projects, and manage project budgets.
Gather information and data for the economic evaluation of proposed solutions.
Ensure the application of legal and Vodafone internal regulations within areas of responsibility.
Manage infrastructure for Core Implementation projects in client Data Centers, including installing and maintaining racks and installing servers, switches, firewalls, routers, and storage.
Install and remove network infrastructure, including fiber-optic and UTP cabling, and install and remove network connections.
Inventory, register, and identify assets and liabilities in Data Centers.
Handle work requested through tickets.
Accredit access to Data Center facilities and monitor technicians and customers there.

Desired Qualifications

Excellent customer communication and conflict-management skills are valued.
Communication and interpersonal skills are valued.
Teamworking skills are valued.
Initiative, proactivity, and willingness to learn are valued.
Commitment is valued.

Job Description

As a Data Center Infrastructure Technician, you will be responsible for driving infrastructure projects as part of client Data Centers. You will work as part of the Core Implementation team and have responsibility on driving several activities across departments.Actively participates in the design and development of processes, including the introduction of new, cost-effective technologies and projects. You will also participate in working groups to solve specific problems.

You independently create project reports and reports from the available internal databases and workflow processes.You ensure compliance with all legal requirements and regulations, as well as the requirements of health and safety Vodafone guidelines for network deployment.

Your responsibilities include:

As Data Center Infrastructure Technician/Engineer, your main responsibilities will involve managing activities related to the functioning of infrastructures in the following areas:

Project management – develop, plan and program the execution of projects within the scope of infrastructure and supervise the following aspects:
- New Data Center rooms and respective infrastructure expansions, e.g., Racks/PODs, HVAC, UPS, Electricity Boards, etc.
- Engineering projects validation and coordination
- Budget control and management
- Gather information and data for economic evaluation of the solutions to be implemented;
- Ensure the application of legal and Vodafone internal regulations in the areas of your responsibility;
Infrastructure Management for Core Implementation projects in the client DataCenters, i.e.
- Installation and Maintenance of Racks;
- Installation of servers, switches, firewalls, routers, storage, etc;
- Installation/Removal of network infrastructure (FO and UTP);
- Installation/Removal of network connections;
- Carrying out inventory of assets/liabilities in Data Center and respective registration;
- Identification of all assets/liabilities installed in the Data Center;
- Interaction and communication (in person or remotely) in Portuguese and English with technicians and customers;
- Work requested by Tickets;
- Accreditation of access and monitoring of technicians and customers at Data Center facilities;

Qualifications

Bachelor degree in Electrical/Telecommunication Engineering or any related field
Minimum experience of 3 years in Data Center implementation and/or operation, in productive and critical environments
Practical experience and know-how in project management tools, continuous improvement and failure analysis.
Familiarity with environmental protection measures.
Proficiency in AutoCAD and Microsoft Office;
Basic knowledge in Networking (concepts);
Advanced knowledge of Microsoft Office (Word, Excel, Visio, etc.);
Basic knowledge of Operating Systems (Linux, Unix, MS Windows Server);
Knowledge of English (reading, writing and professional conversation);

We value:

Excellent customer communication skills, as well as good conflict management;
Capacity for communication and interpersonal relationship;
Good team working skills;
Spirit of initiative and proactivity, and willingness to learn;
Commitment capacity.

Additional Information

Workplace type: Hybrid

About the Company

Inetum

Global IT services for digital transformation

Inetum provides IT services for digital transformation in 26 countries, serving enterprises, SMEs, and public sector clients. It offers cybersecurity, cloud computing, predictive maintenance, and augmented reality, delivered through consulting, managed services, and proprietary software. It differentiates itself through a broad service portfolio, strategic partnerships with Microsoft and Sage, and a focus on tailoring solutions to fit each client’s needs. Its goal is to help clients adapt to a changing digital landscape, improving business agility and creating economic, managerial, and social opportunities.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Saint-Ouen, France
Founded: 1995

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