Premium Retention Manager

Learfield Amplify is actively seeking a Premium Retention Manager. Our highly valued Premium Retention Managers are a critical piece of our puzzle! Without their contributions, the property could not deliver on its commitments. The goal is to facilitate the school’s outreach and revenue generation to maximize and help the University grow in attendance and revenue. If you enjoy working in a fast-paced, dynamic team environment and have prior ticket sales experience, we want to meet you!

Responsibilities:

• Support revenue generation efforts involving ticket sales, customer service, and other revenue generating opportunities
• Manage a book of accounts for Football, Baseball, and Men’s and Women’s Basketball
• Actively creating upsell opportunities with existing customers
• Provide excellent customer service to clients, donors, and future fans
• Support Director of Sales in the recruiting, hiring and professional development of revenue generation staff
• Provide ongoing training, coaching and mentoring for revenue generation staff
• Be the retention specialist among the sales team
• Participate in regular staff meetings and facilitating discussion and sharing of ideas related to revenue generation
• Develop and maintain a personal client base of sales prospects and customers
• Support in the creation of the annual Revenue Generation plan and budget in concert with appropriate staff and senior management that encompasses the sales and retention of all of our various customers
• Effectively manage various group assets / experiences in order to maximize revenue at all home games
• Prepare timely and accurate sales reports that monitor the progress of the revenue generation team both individually and collectively and ensures that we maintain proper sales pacing to meet the goals set forth
• Work with members of senior management team to manage relationships with outside vendors and corporate partners related to the sale of group tickets and party suite rentals
• Work closely with university athletic department marketing staff on ticket sales promotions as it relates to driving revenue
• Work closely with national Data Analytics team on CRM / Database initiatives including data collection, analytics and marketing directly related to generating incremental revenue
• Other duties as assigned by the Director

Minimum Qualifications:

• 3+ years of experience working in sales with collegiate and/or professional sports team
• Superior communication skills, collaborative with strong leadership and interpersonal skills
• Results oriented leader with proven ability to motivate people and maximize revenue production
• Proven track record in revenue generation & high retention rates
• Must be enthusiastic, creative and able to think both strategically and tactically
• Ability to work in a dynamic, high paced environment
• Ability to handle multiple tasks at one time
• Highest level of personal and professional integrity and ethics
• Strong customer service skills
• Demonstrated proficiency in Microsoft Office Suite
• Experience working with Paciolan or Ticketmaster/Archtics ticketing systems preferred
• Experience working with CRM systems such as ACT, Salesforce.com, SSB, Microsoft CRM, Conquer, Outreach etc
• Willingness and ability to work long hours, including holidays and weekends as required

The approximate national base pay range for this position is $45,000 to $51,000. Please note that this is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation based on individual and company performance. Placement on the range may vary based on factors including but not limited to job-related knowledge, skills, and experience, and geographic location.The pay rate will comply with all minimum federal, state, and local wage/salary requirements.

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.