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Mercier Consultancy Group

Finnish Speaking Solutions Consultant

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent Finnish, spoken and written, is required.
  • Professional proficiency in English is required for internal communication.
  • Valid EU passport or appropriate work authorization for Bulgaria is required.
  • Readiness to relocate to Sofia is required.
  • Previous experience in a Customer Support Services role is highly advantageous.
  • Strong problem-solving skills are required.

Responsibilities

  • Act as the primary point of contact for Finnish-speaking clients, providing assistance within the Customer Support Services sector.
  • Resolve client inquiries through phone, email, and chat while ensuring customer satisfaction.
  • Maintain comprehensive records of client interactions and solutions in the internal support database.
  • Collaborate with cross-functional teams to escalate and resolve technical or operational issues.
  • Apply product knowledge to offer tailored solutions to end users.
  • Stay updated on company policies and industry trends to provide consistent and accurate service.
  • Participate in team briefings to improve support processes and contribute to the work culture.

About the Company

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