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EWC Growth

Franchise operator of waxing centers

Esthetician

Esthetics & Nail CareConfirmed live in the last 24 hours
Full-timeBoston, MA, USA

About the Job

Requirements

  • An active esthetics or cosmetology license is required as applicable by state regulations.
  • An interest in waxing hair removal is required.
  • A consistent history of strong performance and professionalism is required.
  • A strong understanding of guest experience standards and product recommendation is required.
  • The candidate must be able to demonstrate skills clearly and translate knowledge into practical coaching.
  • The candidate must be able to lift up to 25 pounds.

Responsibilities

  • Perform waxing services in accordance with EWC protocols, safety standards, and service expectations.
  • Create a welcoming, comfortable, and professional experience for every guest.
  • Conduct consultations and educate guests on waxing routines, aftercare, and recommended products.
  • Build guest loyalty through personalized service, consistency, and relationship-building.
  • Maintain a clean, organized, sanitized, and guest-ready wax suite.
  • Meet or exceed performance expectations related to services per ticket and retail product sales.
  • Model EWC service standards, behaviors, brand expectations, and technical best practices during every shift.
  • Support onboarding and development of new Wax Specialists through hands-on training, observation, demonstration, practice, and feedback.
  • Reinforce training concepts after formal onboarding to help Wax Specialists transition from learning to consistent execution on the floor.
  • Provide supportive, specific, and actionable peer-to-peer coaching in the moment.
  • Help Wax Specialists strengthen technical execution, consultation skills, guest communication, product knowledge, rebooking behaviors, and overall confidence.
  • Demonstrate techniques and best practices while explaining the rationale behind EWC standards.
  • Recognize progress and strong performance to encourage continued development.
  • Lead virtual peer-based educational workshops focused on guest experience, service consistency, and product knowledge.
  • Partner with center leadership to identify coaching opportunities and reinforce development priorities.
  • Observe Wax Specialists and provide feedback based on established EWC expectations rather than personal preferences.
  • Help identify skill gaps or recurring challenges that may require additional coaching or leadership support.
  • Complete the 12-week training program, progressing from the training level to the standard level.
  • Meet or exceed metrics for services per ticket and package dollar per ticket.
  • Deliver an exceptional guest experience.
  • Build repeat business and credibility and trust with peers and leadership.
  • Provide feedback that is clear, respectful, encouraging, and actionable.

Desired Qualifications

  • Full-time, open availability is strongly preferred.

About the Company

EWC Growth

Franchise operator of waxing centers

EWC Growth runs a large and fast-expanding network of European Wax Center franchises with 52+ locations across CT, FL, IL, MA, and NY. It offers waxing services (e.g., Brazilians, brows) performed by Wax Specialists who use premium skincare products to extend the glow after a service. The business emphasizes a standout guest experience, thorough training for staff, and a culture that supports growth, aiming for beauty professionals to thrive and guests to leave feeling confident. Compared with others, it differentiates itself through scale in franchising, a strong training program, and a commitment to consistently high-quality results and customer experience. The goal is to grow the franchise network while delivering reliable, premium waxing and skincare services that empower both employees and clients.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Needham, MA
Founded
2020

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