MEET Operations Analyst - English and Italian

ROLE SUMMARY

The Europe, Middle East, and Africa (EMEA) Meetings, External Engagements, & Travel (MEET) Analyst position is responsible for processing MAPP (My Anti-Corruption Processes and Policies) transactions through the receipt, processing, and post completion quality and compliance checks.

This Analyst will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally as appropriate.  

This role will be based in Thessaloniki, Greece and work with the payments team, regional sourcing team, and other COEs as appropriate. The Analyst will report directly to the EMEA MEET Operations Manager

• Receive, review and document all transactions coming into the Service Center

• Closely monitor any Meeting Planning Agencies (MPAs) assigned to transaction, ensuring that the logistics actions for the events are completed in accordance with SLAs (Service Level Agreements) and to the quality expected from Pfizer

• Ensure assigned My Anti-Corruption Processes and Policies (MAPP) transactions are compliant with MAPP policy, Country Annex, Country Profile, MEET Standards and are properly documented across MEET systems.

• Detailed review / submission of all MEET data/submissions to ensure accuracy

• Responsible for completing compliance check list of compliance activities

• Ensure that contracts and letters for MEET transactions are reviewed and signed appropriately

• Create and execute healthcare contracts for external healthcare professionals, ensuring fair market value is accurate (per FMV calculator) and the healthcare provider (HCP) is qualified (CV review)

• Work with market colleagues or business leaders to identify MAPP / HCP related transaction and support field force as needed with applicable meetings

• Work with Business to resolve any errors, issues, or rejections resulting from transaction review

• Perform exception remediation as needed

• Collect audit support and documentation review for transaction

• Post-event reconcile budget / plan to outcome

• Complete other close-out activities as needed

• Support payment and processing activities as needed including getting account info, vendor maintenance, meeting PO, card management, down payments, and individual logistics payments

BASIC QUALIFICATIONS

• Ability to balance demand from multiple stakeholders

• Proficiency in PC skills (MS Excel, Word, PowerPoint) required

• Good organizational skills to coordinate and manage multiple priorities

• Strong technical skills in managing transactions within a global system

• Strong written and verbal communication skills enabling effective communication with all levels of management

• Strong customer service skills and mindset

• Understanding of accounting terms and financial cycle

• Understanding of compliance/financial controls

• Strength with multitasking and ensuring accurate detail

• Ability to work under pressure and to handle several projects at once

• High level of self-motivation, energy and flexibility

• Strong interpersonal and organizational skills

• SAP / Ariba experience preferred

• Highly focused on customer service

PREFERRED QUALIFICATIONS

• Typical Years of Experience: Less than 2 years of experience in compliance, and customer focused operations with significant volumes and risk (incl. audit and/or finance experience)

• Minimum of bachelor’s degree in Business, Finance, or a related discipline

• Fluency in English and Italian is a must; additional languages preferred

• Strong compliance experience and financial or audit controls background.

• Demonstrated ability to work as a team: the ability to influence and collaborate with peers to achieve meaningful outcomes and create business impact

• Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies

• Experience with accounting or compliance/audit transactions, preferably in a shared service with strong compliance controls

• Previous experience with pharmaceutical companies

• Understanding of MAPP Policy terms and healthcare compliance policies

• Experience with Foreign Corrupt Practices Act transactions preferred

LI#PFE

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