Workplace Services Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves - The Workplace Services Coordinator is responsible for delivering exceptional client experience every day through enhanced ticket management, client engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Services Coordinator will be expected to increase the level of engagement and partnership between JLL, service partners and our client to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment into your day to day. 

Job Responsibilities

• Manage and respond to executive ticket requests, partnering with the workplace services delivery team to resolve requests and deliver top notch service to executives within the portfolio 
• Lead implementation of building readiness standards for executive spaces and partner with local workplace teams to ensure consistent executive experience across portfolio
• Proactively recognize building operational needs and opportunities in the workplace experience to reduce friction for client’s employees
• Ensure Workplace Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
• Partner, collaborate, and influence broader team of Workplace Services Coordinators to consistently deliver high touch customer service by fostering a positive work culture and strong team dynamic
• Supports team leads in incorporating lessons learned and best practices into standard operating procedures and playbooks as needed
• Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy
• Supports data collection, analysis and reporting to ensure alignment with the clients’ goals and objectives
• Achieve and exceeds goals including performance goals, team goals and client’s goals and objectives
• Strive to continually improve Experience Service performance
• Onsite five days a week

Ensuring Exceptional Service

• Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams.
• Builds meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations
• Visibly engaged and well known in the workplace; onsite 5 days a week
• Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client
• Receives and responds to all requests or issues within a specific period of time, including a personal follow up to client employees to ensure timely responses to questions / requests
• Partners with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client (janitorial, mailroom, etc.)
• Assistance and flexibility with client events and catering as needed to ensure flawless delivery
• Assists with third party vendor relationships and service partners to provide maximum service delivery
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
• Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident or disruption to client’s operations occur
• Provide operational excellence through administrative support as well as work order management

Qualifications

• Associates or Bachelor’s degree or equivalent, preferred
• 2-3 years minimum prior relevant experience in hospitality, facility / property management, building operations and/or knowledge of commercial real estate
• Exceptional customer service skills and professionalism with a passion for hospitality
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Excellent verbal and written communication skills with the ability to communicate professionally
• Excellent organizational skills and process management
• Ability to problem solve and develop process enhancements
• Ability to work independently – strong prioritization and time management skills
• Ability to work with diverse teams – lead by example; respectful, cooperative, accountable
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Ability to quickly adapt to new devices, technology, and applications
• Ability to be on their feet for 4+ hours at a time, as we audit high-rise buildings.
• Technologically Proficient: Comfortable using a screen or phone to navigate different platforms/apps, update responses, and creating WO
• Adhere to the appearance policy
• Proficient in the Google Suite of Office Tools

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

59,600.00 – 67,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Sunnyvale, CA

Job Tags:

Guest Service

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.